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Thread ID: 83711	2007-10-10 08:45:00	Broadband keeps disconnecting	Mercury (1316)	Press F1

Post ID	Timestamp	Content	User
600194	2007-10-10 08:45:00	At the time ihug were flogging off bits of their business - like satellite and trying to convince all their satellite customers to stay with them by changing to ADSL - we changed to ADSL. I didn't have much hope of it working as we are around 5km from the exchange on a rural road, but to my surprise it did work. Not particularly fast, but it worked. We were using a D-Link broadband modem. A year ago we upgraded to a wireless Netgear router. It had problems connecting so was replaced. The second one also had problems and was replaced. The third one still isn't perfect but we kept it. Recently I figured we'd try a D-Link router. Maybe a different brand would work better. The current story is: - The D-link modem works. Connects immediately but is slow - The Netgear router is faster but incredibly slow to connect. Every so often - sometimes several times a day, sometimes a week or two apart - it disconnects. If it doesn't reconnect in 15 minutes turning it off for half an hour and reconnecting usually works - The D-link router is about the same speed as the netgear one, connects fast but has a tendency to disconnect and re-boot itself. Today it was apparently doing it every 15 minutes (according to someone who was playing games on-line) We have removed most of the spare phone jackpoints around here - currently about 4 are still connected but only 2 in use with filters. One filter runs a wired landline, the other filter runs the router, fax and four cordless phones. Telecom did a line check a few months ago and said all was OK. Currently connected through the netgear router with download speed of 736kbps, upload speed of 64 kbps (good for this area). Reason for the router is we have someone living in the cottage using my account. Far easier to use wireless (even if we have to position it exactly to avoid tin roofs and a water tank) than run wires and leave my computer on 24x7. Any ideas as to cause of problems?	Mercury (1316)
600195	2007-10-10 21:41:00	Sounds like problems with your line alright, if it's that slow.. 5Km isn't great for DSL either But then D-Link aren't that great either - I think they are designed for a good line and anything a bit dodgy will stuff them up. Do a test first, unplug everything, including filters and just plug your router into the line. see what happens, try with all of your routers	Agent_24 (57)
600196	2007-10-10 22:02:00	The joys of living in the blackhole of Auckland. 40 minutes to central Auckland, horizontal line of sight to the restaurant of the Sky Tower BUT Couriers take a week to deliver, routers and mobiles regularly get threatened with the cliff and pizzas mean going for a drive. ADSL may be slow but it is better than dial up and a lot cheaper than other available options. Any ideas on how to fix the line? Could it be internal wiring or is it the distance?	Mercury (1316)
600197	2007-10-10 22:14:00	Like Agent says, you have to test with NOTHING else connected . But this, "One filter runs a wired landline, the other filter runs the router, fax and four cordless phones . ", is confusing me . Are you saying that the router is being filtered? Or is it a two socket one with the router on the direct-connect socket? Important to clear this up!	linw (53)
600198	2007-10-10 22:26:00	One jackpoint with ADSL filter . Router uses ADSL side, phone line phone side . Phone line comes out of wall, into filter, into fax, then off to 2 cordless base stations . The other two cordless phones use these base stations as well . The other jackpoint at the far end of the house just has a wired phone on it . Got sick of running for the cordless phones .	Mercury (1316)
600199	2007-10-11 02:26:00	I had problems getting on to my broadband. I found that if I called someone say my ex misses or telecom 123 that was often enough to wake up the line ! I have been doing this for 6 months ! But then the other day I plugged my modem into a different phone jack and it goes 100% better ! On just about all the time ! Don't know if this is some help. Regards Digby	Digby (677)
600200	2007-10-11 02:48:00	I think its very interesting that the different routers give different performance. I myself use Linksys because of the Cisco family connection. With so many phone jacks in the house, i believe the quality of the Telecom signal deteriorates which is where having Telecom put in a splitter before the signal goes into the house benefits. Have you tried the quality of signal on the other jack points to rule out a dud jack?	SolMiester (139)
600201	2007-10-11 03:17:00	I've just checked the Netgear log. After the restart last night it went down once for 14 minutes at 1:30am this morning. Since then it has been running. The trouble with it is when it works one does not want to play and upset it! I'm fairly certain I bypassed filters in the past. But I hadn't thought to try a different phone jack - mainly because there is only one spot that works for the cottage (tin roofs, watertank and the cottage is a converted steel skyline garage so we need to direct the wireless through the fibrolite gable). Waking it up by making a phone call is another option I haven't tried. Will try these ideas when I have the network to myself.	Mercury (1316)
600202	2007-10-11 08:06:00	I am definatly no expert on this, but mine has been doing a similar thing and after a lot of swearing and googling, I eventually decided that my ARP cache was corrupted, so I turned it off and all seems well again. It might be worth looking into	joemac (9739)
600203	2007-10-12 08:16:00	Hi the problem is your upload speed.At 64K it is the lowest it can get and still sync.The slightest problem and you loose the upload speed and so your total sync.Where abouts in Auckland are you.The up load speed should be a lot better than that.I would get Telecom out to check the line or the house.There may not be physical fault on the line,but there are a lot more things that effect dsl than something they can see on a physical test of the line Peter	Peter Coleman (597)
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