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| Thread ID: 83704 | 2007-10-10 07:33:00 | Log-on instant crash | ihavenoidea (12907) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 599963 | 2007-10-10 07:33:00 | Hi all, I have recently had a major issue develop where I can get to the log-on screen, click to log-in, see the desktop for about 15 seconds and then the system reboots itself. Every time I restart it does exactly the same thing. Does anyone have a suggestion on what the issue might be and how I can get it fixed. Thanks heaps to anyone who has a suggestion. Cheers |
ihavenoidea (12907) | ||
| 599964 | 2007-10-10 07:41:00 | Might help, if u can tell us, what version of Windows (if you use Windows), is on this computer, thats crashing. If 98/2k/XP, (or Vista if it can do this) can it boot into safe mode, without crashing? |
Speedy Gonzales (78) | ||
| 599965 | 2007-10-10 07:54:00 | Apologies, the PC at fault is running XP Professional. This may sound like a silly question but how do I boot in safe mode? It doesn't seem to want to do much more than log-in and then reboot. |
ihavenoidea (12907) | ||
| 599966 | 2007-10-10 07:58:00 | Reboot and hold F8 down. (on some motherboards F8 also brings up the boot menu). If yours does after it boots, hold F8 down again. Hopefully it'll come up with a menu. Safe mode is one of the options here. Select it then press enter. Wait for the login screen to appear, if it needs a password, type it in, and see if it crashes again. How long has it been crashing? Can you remember what you installed (either hardware or software), before it started crashing? |
Speedy Gonzales (78) | ||
| 599967 | 2007-10-10 08:14:00 | Ok I got it started in safe mode. It has been happening for about 2 weeks and the last thing I can think of that may have had an impact was my pc crashed when I was trying to download a windows update. What do I need to do now? |
ihavenoidea (12907) | ||
| 599968 | 2007-10-10 08:21:00 | Has it crashed yet? If not, try getting HijackThis from Speedys links. Copy and paste it here so he can analyse it. |
bob_doe_nz (92) | ||
| 599969 | 2007-10-10 08:23:00 | And it hasnt crashed in safe mode yet? Go to start/run, and type msconfig . Tell me whats under the startup tab . Look for any strange file names here . Write down the paths / and filenames that appear in the startup tab . Post them here . You could try and download hijackthis in my sig below, and somehow get it on this computer thats crashing . (Is this computer networked)? |
Speedy Gonzales (78) | ||
| 599970 | 2007-10-10 08:36:00 | If the computer is connected to the net via ethernet then choose the option of Safe Mode with Networking and you will have internet access. Download Hijackthis and post here all from the problem computer. | berryb (99) | ||
| 599971 | 2007-10-10 08:36:00 | These are the tasks that are checked under the startup tab: qttaste ituneshelper carpserv SiSUSBrg SOUNDMAN AnyDVD PDVDServ NeroCheck CCAPP UsrPrmpt HPWUSchd2 MiciTrayApp dumprep O -k ALUNOTIFY NMBgMonitor ctfmon Acrobat assistant Adobe Gamma Loader Hp Digital Imaging Monitor HP Photosmart Premier Utility Tray Xtra Help Assistant Is there any of those that I should get the file path for in particular? The PCs aren't networked - this is old PC and changing the monitor between the two. Thanks heaps for your help so far |
ihavenoidea (12907) | ||
| 599972 | 2007-10-10 08:57:00 | Ok I managed to download Hijack This and this is the logfile I got when I ran it. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:23:36 p.m., on 10/10/2007 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Boot mode: Safe mode with network support Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Internet Explorer\iexplore.exe C:\WINDOWS\System32\ctfmon.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.harbourrugby.com/ R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = securityresponse.symantec.com R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1 O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe O4 - HKLM\..\Run: [CARPService] carpserv.exe O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE O4 - HKLM\..\Run: [AnyDVD] C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\System32\NeroCheck.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [SSC_UserPrompt] "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe" O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [tcnzTrayApp] "C:\Program Files\Xtra Help Assistant\bin\McciTrayApp.exe" O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k O4 - HKLM\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user') O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe O4 - Global Startup: Xtra Help Assistant.lnk = C:\Program Files\Xtra Help Assistant\bin\matcli.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm O16 - DPF: {33331111-1111-1111-1111-611111193457} - file://c:\ex.cab O16 - DPF: {33331111-1111-1111-1111-611111193458} - file://c:\ex.cab O16 - DPF: {33331111-1111-1111-1111-622221193458} - file://c:\ex.cab O16 - DPF: {43331111-1111-1111-1111-611111195622} - file://c:\ex.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - www.update.microsoft.com O16 - DPF: {64311111-1111-1121-1111-111191113457} - file://c:\eied_s7.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - www.update.microsoft.com O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\System32\spool\drivers\w32x86\3\HPBPRO. EXE O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\System32\spool\drivers\w32x86\3\HPBOID. EXE O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe -- End of file - 7618 bytes |
ihavenoidea (12907) | ||
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