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| Thread ID: 83711 | 2007-10-10 08:45:00 | Broadband keeps disconnecting | Mercury (1316) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 600204 | 2007-10-12 09:01:00 | You must do as the people before have said, disconnect everything and connect to bt box closest to where pair come in. It may even pay to disconect wiring going out from 1st bt box to the rest incase one of these wires are earthing out. Check you have a 2 wire bt jack point if its 3 wire turf it and fit 2 wire. Have you got sky,monitored burgulary alarm, electric fences nearby. Check neigbours broad band. How far is the line from the roadside tb to your house is your pair under a driveway that is breaking up? Is phone convo sweet no crackles? Your Dlink will work out of the box they are sweet, unlikely its router (I have been wrong before) |
Ho Chi Minh (11121) | ||
| 600205 | 2007-10-12 09:28:00 | Hi Peter, Up in the hills near Waitakere Village. And no, we are not in Waitakere City but over the border in Rodney. It is about 5km to the Waitakere Exchange in McEntee Road. Rural roads with overhead lines all the way. I was out all day today but heard there were connection problems in the cottage. Came upstairs just now and the netgear router was all go. As soon as I turned on the desktop machine - the router lost ADSL (I've seen it do this a couple of times before). Currently running on the D-link modem. Have checked the log and there were no problems today so not sure what the cottage problem was - although the computer desk it is sitting on had moved 6 inches to the left (that may have done it - hit the line of sight through the watertank). Also, when I started the laptop this morning it wouldn't connect until I rebooted the laptop - then it worked fine. Will have a play with all the suggestions over the weekend. |
Mercury (1316) | ||
| 600206 | 2007-10-12 12:13:00 | Hi . I have just had a technician fix my line for what seems to be the same symptoms you are experiencing . My broadband was OK for the first week of joining up ihug a few weeks ago but since then it was very difficult to connect and short connection times . At the same time the phone line was experiencing interference and crackling . The phone line ended up totally disconnecting due to moisture in the line either in the jack point or under the house . There was definite evidence of a reaction with the copper wire to moisture in the jack point . This has not been the first time over the years the line has deteriorated and so am now looking at the wider issue of drainage to my site around and under the house . I thought maybe your line may also have some moisture / dampness problems either up to the house or in the house line / jack point . If you open the jack point carefully you might want to check if you can see some sign of wires reacting to moisture . Although the evidence can be difficult to detect . If you've had bad weather conditions like we've had this week it can cause unusual line conditions especially if there are problems with the line and dampness . These are just some ideas from my experience . Hope you find a solution . It's a pain when these things don't work like they should . By the way I have a line splitter with my cordless phone and fax connected into my line filter which also has the adsl plugged into the slot alongside . These are the only devices in my house - all on the one jack point . Richard . |
RBH (12909) | ||
| 600207 | 2007-10-13 19:31:00 | How are you getting on Merc? | Ho Chi Minh (11121) | ||
| 600208 | 2007-10-14 10:08:00 | Hi Merc,ring Telecom and get them to get someone out to look at the problem.Actually it may even be me as that is all my area.Whereabouts in Waitakere are you,I should be able to give you a reasonable idea what sort of speed you should get,but ring Telecom and report it,we should be able to fix it,I think.Best of luck Peter |
Peter Coleman (597) | ||
| 600209 | 2007-10-14 18:29:00 | I have customers in and around Waitaikere village and their ASDL is fine. I dont know how far you are out of the village. Its highly likely the prob is between your terminal box and your house. Ho |
Ho Chi Minh (11121) | ||
| 600210 | 2007-10-14 23:52:00 | i had exactly the same problems and transfield techies said the line between myself and the local box was affected by moisture. i had a lot of line noise on the phone (crackling etc) and my broadband synch speeds were fluctuating between 64k and 2000 k (im on a max speed plan) with constant disconnects. after it was fixed, my speed remained constant at about 3800 kbs down and 600 kbs up (im about 4km from the local exchange) and naturally no more constant disconnects! :) :) | Term_X (560) | ||
| 600211 | 2007-10-15 04:04:00 | Latest update . Netgear router was down this morning so ran an extension cord to a different phone jack and plugged in the D-Link one . It connected immediately . My daughter in the UK came on line on Skype . There's a big problem here at the moment that we really need to talk to her about . Just as we started . . . guess what? The router went off! Couldn't connect either of them so ended up installing the D-Link modem on the laptop (which is what Skype is on) . Connected immediately by which time she had gone to bed . Seems to have eliminated the jack from the equation anyway . Been out all day . Netgear was working by the time we got home (on the original study jack) . Life's a bit messy at the moment so this problem is taking time to solve . |
Mercury (1316) | ||
| 600212 | 2007-10-15 21:47:00 | Update: I may have found the cause of the problem thanks to Peter's help. I PMd him with our address and therein lies the problem. Half a km down the road and we'd be fine, past the junction box on the corner and there are technical difficulties due to distance - stuff to make voice calls work better upsets ADSL. I am not the only one up here with ADSL problems. I've always known we were borderline due to distance and the speed we receive. This is apparently affecting the reliability as well. But at least we get it. For other rural users with problems my suggestion would be to stop and chat with the techs on the side of the road when you see them. If I'd done this months ago... Peter said he'd see if he can find a solution so we live in hope (Along with the hope that one day pizzas will be delivered). Every so often I've looked at alternatives to ADSL. We've used the cellphone as a modem on the laptop when away but that is very expensive and seems slower than dialup. Used for email only. There probably are other solutions but I have yet to find an affordable one. Wireless is out of reach. If we offered to have a wireless transmitter mast in the backyard some firm may be keen. But with the number of users in line of sight it would probably be far too expensive. Many thanks to Press F1 for the help. We may not as yet have found a solution but knowing the cause reduces the frustration - and time spent looking for the cause. |
Mercury (1316) | ||
| 600213 | 2007-10-18 05:41:00 | If it is a problem affecting a large area, then there is a potential solution using commercial RF equipment. If you can establish a reliable aDSL connection at someone's house reasonably close, (ie within a couple of hundred metre's, you could set up a wireless bridge between your house and theirs. Alternatively, if the aDSL modem is giving adequate performance, but you need the wireless as well, then just use more than one device together. |
iwalmsley (12803) | ||
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