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Thread ID: 83779	2007-10-12 22:41:00	Internet connection problem - ? hardware	Tony (4941)	Press F1

Post ID	Timestamp	Content	User
601002	2007-10-13 00:13:00	Oh, another thing. Once you get into the modem's home page have a look to see if it is connected. I'm not that familiar with Dlink modems but my Dynalink's button says "Disconnect" when the modem is connected and "Connect" when it isn't.	FoxyMX (5)
601003	2007-10-13 00:18:00	Use ipconfig and the gateway there is the router IP Usually 10.1.1.1 I think for D-Link If you can't get into the router config through your web browser see if you can ping the router 10.1.1.1	Safari (3993)
601004	2007-10-13 00:18:00	I would if the router has it click on run wizard. Once you log into the interface. See if the info in here is still correct.Sorry Speedy, I didn't understand a word of that. Thanks for all the advice - I won't be seeing her again until tomorrow - I'll report back.	Tony (4941)
601005	2007-10-13 00:22:00	I think Speedy means that the Dlink modem might have a wizard that you can run once you get into its home page (via 10.1.1.1 or whatever). If you can run that then you will be able to check that the info is still correct. Not sure how that will help though as it shouldn't just change by itself. Wouldn't hurt to have a look however.	FoxyMX (5)
601006	2007-10-13 00:29:00	I think Speedy means that the Dlink modem might have a wizard that you can run once you get into its home page (via 10.1.1.1 or whatever). If you can run that then you will be able to check that the info is still correct. Not sure how that will help though as it shouldn't just change by itself. Wouldn't hurt to have a look however. It is not unknown for a router to drop the username from the config. Happened to me the other day actually, no connect, checked the router setting and username box was blank.	Safari (3993)
601007	2007-10-13 00:32:00	I think Speedy means that the Dlink modem might have a wizard that you can run once you get into its home page (via 10.1.1.1 or whatever). If you can run that then you will be able to check that the info is still correct. Not sure how that will help though as it shouldn't just change by itself. Wouldn't hurt to have a look however. You got it, once you type in the ip and the pw, the run wizard button will appear in the centre of the screen (well it does on here). Click on it. This is where you set the country / timezone, the internet connection (PPPOA or E. your login / pw for the ISP / VCI/VPI/Connection type). And the setting to turn on the AP (If its a wireless router / Access point).	Speedy Gonzales (78)
601008	2007-10-13 00:48:00	And from the Dlink site: This may or may not apply to this one. This is for the DSL 604GT Can not access the Internet If you have configured the router according to your Internet Service Provider requirements and can not access the Internet, log into the router and select Status > Device Info page. Note the information under WAN > Status. Disconnected (no ADSL signal detected): - Make sure you have telephone cable connected to the router; - Make sure ADSL filter is not connected to the line which goes to the router; - Check with your ADSL provider if ADSL service has been enabled on your line; Intermittent disconnections Check the ADSL light status on your router when your connection goes down: If the ADSL light is not coming on, that means that the router is not detecting ADSL signal on your phone line. - Try using shorter line extension cord. Avoid knots and coils on the telephone cord; - Check with your ISP/Telco company if there are noises/faults on your line. - In your router configuration page go to Advanced > ADSL and set Modulation type to G.dmt (this disables ADSL2+); - Update your router to the latest firmware; If ADSL light is stable try setting your computer's network card IP address: Control Panel > Network Connection > Local Area Connection Properties > Internet Protocol (TCP/IP) Properties: IP address: 10.1.1.99 Subnet Mask: 255.0.0.0 Default Gateway: 10.1.1.1 DNS: 61.88.88.88 (or whichever DNS your ISP is using). PPP Server Not Found (no login server found): - Double-check the Connection Type and Encapsulation settings (LLC or VC Mux) with your ISP; - Check with your ISP if your line has been patched to the ISP's network; Auth Fail (authentication problem): - Make sure your username and password are correct; - Double check Authentication Type: PAP or CHAP (Optional); LCP No Response (login server communication problem): - Double-check the Connection Type and Encapsulation settings (LLC or VC Mux) with your ISP; - Double check Authentication Type: PAP or CHAP (Optional); LCP Fail (login server communication problem): - Double-check the Connection Type and Encapsulation settings (LLC or VC Mux) with your ISP; - Double check Authentication Type: PAP or CHAP (Optional); Connected (Connection established): - Reboot your computer and try accessing the Internet again; - Try specifying IP address, Default Gateway and DNS settings on your computer: IP address: 10.1.1.5 Subnet Mask: 255.0.0.0 Default Gateway: 10.1.1.1 DNS: 202.129.64.198 (or whichever your ISP is using)	Speedy Gonzales (78)
601009	2007-10-13 18:51:00	It is not unknown for a router to drop the username from the config. Happened to me the other day actually, no connect, checked the router setting and username box was blank. Thanks for that. I would not have thought that could happen so it's something I'll remember for the future.	FoxyMX (5)
601010	2007-10-15 04:21:00	Update - After a lot of fiddling on Sunday, with the aid of a very helpful Xtra technician (yes, really!), we have established that the router is OK and the ADSL connection is OK and the cable connecting router to PC is OK, but the PC can't find the router. Connecting my laptop to the router all works OK. So that would seem to leave us with the on-board ethernet being stuffed. My next step is to try a network card and see what happens. However I was talking to a TL Systems (it is a TL machine) techo today and he suggested that possibly the TCP/IP stack was corrupted - he has a box in the shop with just that problem at the moment. His only resort for that machine is an XP re-install. He suggested that installing a new ethernet card may in fact re-create the TCP/IP stack, in which case the on-board networking may spring back into life as well. My next day for this is Thursday - I'm sure you all can't wait for more news...	Tony (4941)
601011	2007-10-15 06:01:00	As mentioned earlier corrupted Winsock files can cause this problem The following will repair Winsock if XP has SP2 installed. There is a manual method if it is not SP2 In the command prompt type netsh winsock reset catalog To reset TCP/IP In the command prompt type netsh int ip reset logfile.txt	Safari (3993)
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