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| Thread ID: 83831 | 2007-10-15 01:49:00 | Ihug - States 'Exchange Is Full' | Ash M (46) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 601448 | 2007-10-15 01:49:00 | Hi, I live in the Greenhithe area on Auckland's North Shore. I've signed up with Ihug for Phone & Broadband. I've been told that whilst I can certainly have a phone line, I am unable to get broadband because 'the exchange is at full capacity'. According to their accounts/helpdesk people, this means I have to wait until telecom either a) upgrades the exchange to add more ports or b) somebody cancels their account. I'm apparently on a waiting list also so I don't know what the wait will be. I've been quoted anywhere from 1 week to 6 months. Anyone else had this issue anywhere in the country? What can I do. Cheers |
Ash M (46) | ||
| 601449 | 2007-10-15 01:55:00 | Have not had the issue but certainly heard of it. The exchanges only have a limited number of connections and once those are full then you have to wait. A real sting in the tail is when you already have a connection but want to change ISP's. There is one way of doing it which means that you lose your connection and if someone happens to be waiting for one then they get it and you go to the back of the line. Not sure under what conditions this kicks in but I nearly did have it happen to me when I changed from Paradise to IHug. | Big John (551) | ||
| 601450 | 2007-10-15 03:30:00 | Hi Ash M One thing: I would not believe T..com. My own experience was that the local (contractor)Technitian had to ring from my phone to T..com and say that broadband was available in my area, and only because he pushed his superiors at T..com they then found that it was available, just their system wasn't. NT |
notechyet (4479) | ||
| 601451 | 2007-10-15 05:05:00 | Someone else posted here ages ago on this. They were in a new sub-division and the local exchange had no more space for ADSL connections. I think the choices were to wait until someone canceled their broadband and you got their slot, or if enough people complained then Telecom may upgrade the exchange faster. Or there is always wireless ... |
Jen (38) | ||
| 601452 | 2007-10-15 05:16:00 | Woosh is not worth it btw. No matter how much you might have to wait for a ADSL wired connection, do not get Woosh. | beeswax34 (63) | ||
| 601453 | 2007-10-15 11:30:00 | Someone else posted here ages ago on this. They were in a new sub-division and the local exchange had no more space for ADSL connections. I think the choices were to wait until someone canceled their broadband and you got their slot, or if enough people complained then Telecom may upgrade the exchange faster. Or there is always wireless ... Actually Jen I think what you are remembering is that women in the new subdivision in Ack that had a bit of dosh to rub together and it hi the news bigtime. Or there is always satalite. Not cheap and not as fast as ADSL but pretty reliable. |
mikebartnz (21) | ||
| 601454 | 2007-10-16 04:55:00 | I've been told by ihug now that the wait could be anywhere from 6 days to six months! Woosh doesn't cover my location . Satellite costs $2300 to install which I would never pay, even if I had that much money, and the amount of data you get on the plans is puny to say the least . Dial-Up won't suffice so I'm at a loss about what to do . . . . I just can't believe that Telecom / Telco companies would allow an exchange to run at full capacity whilst running promotional offers . I'm spending a stack of money using my 3G data card and thats only for the basics . . . |
Ash M (46) | ||
| 601455 | 2007-10-16 09:18:00 | I've been told by ihug now that the wait could be anywhere from 6 days to six months! Woosh doesn't cover my location . Satellite costs $2300 to install which I would never pay, even if I had that much money, and the amount of data you get on the plans is puny to say the least . Dial-Up won't suffice so I'm at a loss about what to do . . . . I just can't believe that Telecom / Telco companies would allow an exchange to run at full capacity whilst running promotional offers . I'm spending a stack of money using my 3G data card and thats only for the basics . . . I would say blame the government for relying on private companies for NZs key infrastructure . They need to spend some of those billions on a cable and wifi network, as private companies aren't going to build it in the current conditions . Many people in rural locations dont even have the option for broadband . They would probably even love to be able to get it for a 6 month wait . |
robbyp (2751) | ||
| 601456 | 2007-10-16 19:06:00 | Hi, I live in the Greenhithe area on Auckland's North Shore. I've signed up with Ihug for Phone & Broadband. I've been told that whilst I can certainly have a phone line, I am unable to get broadband because 'the exchange is at full capacity'. According to their accounts/helpdesk people, this means I have to wait until telecom either a) upgrades the exchange to add more ports or b) somebody cancels their account. I'm apparently on a waiting list also so I don't know what the wait will be. I've been quoted anywhere from 1 week to 6 months. Anyone else had this issue anywhere in the country? What can I do. Cheers It would be interesting if you tried to sign up with Xtra . I wonder if a free port magically appears?? If so you could swap over to ihug later.. |
paulw (1826) | ||
| 601457 | 2007-10-18 05:24:00 | If you are desperate, you could always find a friendly neighbour with broadband, and suggest sharing the cost and putting a wireless access point on it. As long as your houses are reasonably close, you will get a perfectly acceptable signal, no different to wireless from the opposite end of the house. If you need to boost the signal, you look at an AP with external antennas, and then just get one with better gain. | iwalmsley (12803) | ||
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