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| Thread ID: 141690 | 2016-02-05 04:03:00 | New speed | sarel (2490) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1415533 | 2016-02-05 04:03:00 | I recently changed plans with Spark to the offered 100/50 plan but my speeds stay where they were on the previous plan (37 up, 22 down). I thought that this was due to an overloaded internet in NZ, but a friend today told me he had the same problem, the Spark HelpDesk told him to change the WLAN channel to 11, and he got 92 d/l. I called the HelpDesk but my Helpdesk helper kind of blame the line and wants me to call the technical guys although I told him my speeds are not changing, it is stable, I just do not get the higher speeds. I've got the Huawei HG630b modem, and I followed the instructions on the Spark website to change channels. No difference in speeds. Any ideas? Sarel |
sarel (2490) | ||
| 1415534 | 2016-02-05 15:22:00 | Plug in an ethernet cable, disable wifi, do a speedtest. | Alex B (15479) | ||
| 1415535 | 2016-02-05 17:11:00 | Did that, no change sarel |
sarel (2490) | ||
| 1415536 | 2016-02-05 18:23:00 | Which speed test site are you using? 37 up, 22 down is a weird reading. ignore wifi speed readings Ypou pay for the speed delivered to the router. What plan were you on before? | apsattv (7406) | ||
| 1415537 | 2016-02-05 19:45:00 | The Ookla site as well as Spark's own test. Both more or less the same. Before I've been on the Fibre 30 I think sarel |
sarel (2490) | ||
| 1415538 | 2016-02-05 21:10:00 | What device are you testing with, if it's a PC how old is it, what are the specs, and what is the OS. | Alex B (15479) | ||
| 1415539 | 2016-02-05 23:56:00 | Lappie, Intel I3, 2.4 ghz, 4gb ram, 64 bit Win10, 750Gb HD of which 50G used. Surely your device does not have that much an influence on the speed? | sarel (2490) | ||
| 1415540 | 2016-02-06 00:31:00 | Wifi or Ethernet? | Zippity (58) | ||
| 1415541 | 2016-02-06 07:11:00 | Wifi | sarel (2490) | ||
| 1415542 | 2016-02-06 07:38:00 | What do you expect? :( | Zippity (58) | ||
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