| Forum Home | ||||
| Press F1 | ||||
| Thread ID: 142132 | 2016-05-02 23:29:00 | Ultra-Slow Fibre | B.M. (505) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1419980 | 2016-05-04 02:49:00 | surely talking to vodafone about the problem would be the obvious solution.... Sometimes ( and this goes for most ISP's) the customer has to prove its the ISP that has the problem. if the problem was at my end there was a charge of $200, to which I replied, beauty, and if it’s not you pay me $200. :D I tried a stunt like that with Harvey Norm a week back - Was after a new TV cabinet - one he was interested in selling was $1700 -- I said OK - throw in the TV that's on it and its a deal -- Almost had him saying yes -TV was priced at $20K HE did say buy the TV and I'll throw in the Cabinet for free. Damn almost :) |
wainuitech (129) | ||
| 1419981 | 2016-05-04 12:17:00 | Sometimes ( and this goes for most ISP's) the customer has to prove its the ISP that has the problem. Pretty much. Most of the time the first level helpdesk guys know nothing about the network, the quality of it, what's going on etc.. |
Chilling_Silence (9) | ||
| 1419982 | 2016-05-05 04:53:00 | This morning, just after daybreak, whilst out on my morning run, :tui: I had another brainwave. I thought it’s not Saturday, but I wonder if there is anyone answering the Help Desk at Vodafone so I gave it a go. You wouldn’t believe it but I got straight through and as a bonus the bloke spoke English and was in Christchurch. Couldn’t believe my luck. :banana Anyway, after exhaustive testing and resetting things he announced the speed wasn’t acceptable and he was referring the matter to the installation guys, gave me a Ticket Number, and now I guess it’s a matter of how long is the wait to resolve the matter. Fingers crossed. :) |
B.M. (505) | ||
| 1419983 | 2016-05-05 06:12:00 | Choice!! What luck getting through to both a Kiwi, and somebody in under an hour!! :D | Chilling_Silence (9) | ||
| 1419984 | 2016-05-05 06:16:00 | Good luck B.M! LL |
lakewoodlady (103) | ||
| 1419985 | 2016-05-05 06:28:00 | Good luck BM. I have found the best way to get through to these people is to put the complaint, written in very basic English, on their Facebook page. They don't like the fact that it is there for all to see, so react pretty fast. | Richard (739) | ||
| 1419986 | 2016-05-05 08:29:00 | Choice!! What luck getting through to both a Kiwi, and somebody in under an hour!! :D I thought so too so I bought a ticket in this Saturdays Queensland Gold Lotto worth $21M. :D Here are the numbers. 7176 |
B.M. (505) | ||
| 1419987 | 2016-05-06 00:56:00 | So - actually contacting them got the problem getting looked at - who'd a thought... wonder why no one suggested that? :rolleyes: | bevy121 (117) | ||
| 1419988 | 2016-05-06 05:47:00 | So - actually contacting them got the problem getting looked at - who'd a thought... wonder why no one suggested that? :rolleyes: Coz it usually takes 2+ hours to get hold of them, not to mention 9/10x you end up talking with a first-level monkey who wants you to categorically prove it's not an issue with the kit on your end. It's easier to do as we've done and cover that off first :) |
Chilling_Silence (9) | ||
| 1419989 | 2016-05-06 22:39:00 | As a side note not surprised as I have slow fibre at work on 30 plan also as my Spark VDSL at home runs better i.e download is better as is upload.....unreal man...From what I have seen you need to go to the 100 plan to get decent speed...My VDSL at home also beats several friends also who have fibre which winds em up no end... | Koenig Tiger (14621) | ||
| 1 2 3 4 5 | |||||