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Thread ID: 142131	2016-05-02 11:33:00	IE11 has stopped working error	Tbird650 (6754)	Press F1

Post ID	Timestamp	Content	User
1419936	2016-05-04 00:05:00	Many customers want their computers running correctly, and many do like IE . I still stand by my comments, using another browser is simply a quick fix . Usually when one program has troubles there are others as well . Thats why there's so many faulty W10's, Some techs / places do a quick fix take the money then either are not interested or try to charge for another service call to do another quick fix and charge again . One person I now know, she told me had the same place back three times within two weeks to fix W10, and they still didn't get it right . (flippin cowboys) When she called me (after a friend recommended) I was up front and told her it needs a complete reinstall, after saving all her data, as its the only real way to fix it, gave her a price -- She agreed and its been running fine ever since -- Anyone who has reasonable amount of knowledge knows rather quickly is a reinstall is the quickest option . Do the job right the first time ;) I had a W10 last week, when walking in took one look at what it was or in this case wasn't doing, and instantly knew a repair wouldn't work (seen it plenty of times) . On the other hand, some customers see the reload option as a cop-out . They will not accept that 'simple' (or serious) issues cant be quickly fixed . Ive actually had that said to me , the guy said techs who reload 'are just lazy' . Im sure his boss would love to pay the many many many hours trying to 'fix' trashed win :) Win10 is a fast install though . Its the data backup that takes all the time . And a 10 reload wipes out all the Brand Name preloaded crapware .	1101 (13337)
1419937	2016-05-04 00:19:00	Ones I like the best are when a customers says "it should only be a quick fix" Yeah, not always. Sometimes it is, depending on whats wrong. With W10, the most failures and problems are with upgrades from other OS's. If its something that I see a LOT, then I give options, its upto them then. As the one I had last week, there was no way in hell it could have been made stable, it was unstable well before W10 came out last yeah, didn't want to fix it, but they thought upgrading to W10 would fix it. Took roughly 16 Hours to upgrade to W10 ( so I was told) ----- Narrrrrrrr not gonna work to well. ;) Guess what -- It didn't, I did manage to get it going kind of, but it was really touchy, most of the time instant crash on opening anything, safe mode was slighty better but not by much, and that was only to get the email and Office product key details, the remainder ended up slaving the drive to copy data. It was so bad it wouldn't clone or image either.	wainuitech (129)
1419938	2016-05-04 00:33:00	Ones I like the best are when a customers says "it should only be a quick fix" . . . . or the "I used to work in IT 15/20 years ago" attitude (why did you call a tech then ?) :clap and the managers who try to do it themselves, fail, get you in & dont bother to tell you all the facts or what they've done .	1101 (13337)
1419939	2016-05-04 00:57:00	I agree with Wainui's comments, suggesting a replacement is not a fix. It's like suggesting I buy a different car to fix the wiper issues on mine (ok maybe a bit of an exaggeration). People are entitled to use whatever browser they like and expect it to work. Also even if FF/Chrome or whatever works perfectly, there is still possibly something dodgy going on with windows you have not addressed. The trouble with trying to fix things properly is you can end up spending days chasing down a minor fault and nobody want's to pay for that. I gave a friend an old PC, she promptly got some ransomware on it within a day. It took half a day to fix it and I was kicking myself as it would have been faster to just start over (and safer). The "lazy" way is also often the faster and therefore cheaper way and more reliable. I don't do this for a living though so I bow to the professionals when it comes to the actual fixes. My IT support is given to friends only (and the odd forum topic) and I try to avoid becoming anyone's default solution to computer problems.	dugimodo (138)
1419940	2016-05-04 00:59:00	I asked pretty much the same question (IE stopping) on 11 March . I didn't want to change browsers either . What convinced me was a member on this site - Renegade - accessing the site that was particularly problematic for me - The Huffington Post - and getting the same problem with IE . That seemed to point to a problem with Huffington Post - except that its readership is absolutely huge! So I concluded the problem was IE, not the website . (And not Win7 or my tinkering) I changed to Chrome and no longer have the problem . And now I quite like Chrome . I particularly like its improved display of bookmarks	BBCmicro (15761)
1419941	2016-05-04 01:43:00	or the "I used to work in IT 15/20 years ago" attitude (why did you call a tech then ?) :clap and the managers who try to do it themselves, fail, get you in & dont bother to tell you all the facts or what they've done . Yep get that sometimes -- (bite tounge and say nothing) ;) In Bold-- I've been tempted to say that but have so far restrained. :D No One knows everything, but some think they do. Mind you facebook and twitter isn't to hard :p	wainuitech (129)
1419942	2016-05-04 01:49:00	I asked pretty much the same question (IE stopping) on 11 March . I didn't want to change browsers either . What convinced me was a member on this site - Renegade - accessing the site that was particularly problematic for me - The Huffington Post - and getting the same problem with IE . That seemed to point to a problem with Huffington Post - except that its readership is absolutely huge! So I concluded the problem was IE, not the website . (And not Win7 or my tinkering) I changed to Chrome and no longer have the problem . And now I quite like Chrome . I particularly like its improved display of bookmarks Remember that post :) , from memory didn't have any problems in IE, this is W10 IE and Edge -- Working fine now . 7169	wainuitech (129)
1419943	2016-05-04 02:07:00	Most of the time Huff Post was OK on IE. But someone said on the earlier thread that the problem was probably related to the excessive scrolling/re-drawing of the screen that Huff Post uses. That's how I normally got the problem. Reading an article then going back, then wondering why I'm not at the point I left off, giving it a hurry-up with the scroll bar... and then death!	BBCmicro (15761)
1419944	2016-05-04 02:20:00	I use IE11 at work as there's no choice (we have no rights to change anything) and it's mostly ok but I notice a large delay on some websites before the scroll bar starts working. I'm not sure if that's IE11 or our corporate firewalls etc though.	dugimodo (138)
1419945	2016-05-07 10:21:00	Right click the start - click RUN type in iexplore -extoff press enter or Click OK . Try using the browser see if the problem still persists . If it doesn't then there's some . dll that's conflicting with IE, which could be the cause . It looks like msvcrt . dll is possibly a cause as well, which is Microsoft Visual C++ Looking at the logs, yours is way out of date (if I'm reading it right) mines 14, yours is 7 . This is from a Workshop PC I use for mucking about on, testing software etc . 7160 One way to get the latest, is to download and install any component from Windows Essentials 2012 . microsoft . com/en-nz/windows/essentials" target="_blank">windows . microsoft . com Select choose what to install ( or similar wording) It should pick up the latest and install . If it doesn't or even if it does, as theres an update to it, then once installed, manually run Windows updates, then it will . Failing that -- What antivirus are you using ?I run iexplore -extoff[ and for a while I thought there an improvement but no . Then I manually disabled all the add-ons and that didn't help either . Re: msvcrt . dll . I ended downloading the installer for Microsoft Visual C++ and have the same version as your Microsoft Visual C++ . msvcrt . dll got updated as a result to version 7 . I did a search and ver 7 is the latest I found reference to . It made no apparent difference . I'm using the built-in Windows defender . OK, I'm beat . Gave it a good go but anyway just reporting back in case anyone was following along similar lines .	Tbird650 (6754)
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