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Thread ID: 84290 2007-10-31 08:24:00 HELP my new computer's usb ports dont work! wodrolb (12916) Press F1
Post ID Timestamp Content User
606916 2007-10-31 08:24:00 Hello. I recently purchased a new computer, picked all the parts off ascent and asked them to build it for me.

After installing all of the drivers surplied the USB ports dont seem to work? The only thing using them currenty is the mouse which works but if i unplug it and plug it back in, windows doesnt reconise it. Also when I plugged in my external HDD windows didnt reconise it.



WindowsXP SP2

Asus P5N-E SLI Motherboard
wodrolb (12916)
606917 2007-10-31 08:35:00 If it doesn't work I would say take it back to them! johnd (85)
606918 2007-10-31 08:41:00 Delete everything under USB controllers in device manager, then reboot.

Then see if the USB ports work.

And if this doesnt work, check the BIOS to see if USB 2 is enabled.
Speedy Gonzales (78)
606919 2007-10-31 09:11:00 Just tried that, but didnt work.

Wasn't sure how to check the bios thing. I tried pressing f10 on the startup screen, then i tried pressing f8 and a blue menu came up but i saw no USB information or anything similar.
wodrolb (12916)
606920 2007-10-31 09:15:00 You sure its F10?? And not the del key to get into the BIOS??

You press it after u reboot the pc.

Does it shows something like enhanced host controller under USB controllers in device manager?

And nothing in device manager is showing a ?
Speedy Gonzales (78)
606921 2007-10-31 09:18:00 hold on. ill try pressing del on the bios. ill get back to you in a minute. wodrolb (12916)
606922 2007-10-31 09:27:00 ok i checked on the bios. it said all the usbs have been enabled. wodrolb (12916)
606923 2007-10-31 09:29:00 Has this external hdd been formatted??

If it hasnt it wont show until you format it.

Go to control panel / admin tools / computer management / disk management.

See if it appears here as unallocated. If it does it has to be formatted, before it appears in my computer.

The only other thing u can do is take it back, and tell the shop to fix it.

What ports are u plugging whatever into? The back or the front??

If the front, maybe the shop connected them wrong?
Speedy Gonzales (78)
606924 2007-10-31 09:32:00 its not just the external HDD, its also my usb wireless internet router that wont show up either.

and i cant format a router.
wodrolb (12916)
606925 2007-10-31 09:33:00 and the ports are plugged into the back wodrolb (12916)
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