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| Thread ID: 84749 | 2007-11-16 21:13:00 | Do you think this is bad service? | cronik (3375) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 612138 | 2007-11-16 21:13:00 | Not long ago I purchased a 22" Viewsonic lcd from Ascent in Wellington and initially I was quite happy with it but soon noticed a bright pixel near the center of the screen which I decided wasn't acceptable given the significant amount of money I paid for it. When I first informed them about the issue the guy told me I probably wouldn't be covered by warranty because I was only covered for 30 days despite reading '3 years zero bright pixel policy' on the website. Anyway when I get that cleared up I'm told to send it to their repair terminal which I do and I chase them up all week by email to try and establish status on my return and no reply. So I finally ring them only to find out it hasn't even been looked at despite arriving a week or so ago. After voicing my displeasure at all of this I'm told they will try to repair it and if that fails I will be sent out second-hand a lcd of similar age...wtf??? Now call me stupid but I assumed I would be entitled to a new replacement, the lcd I returned is only a few months old and for all I know they could send out a 1-2 yr old lcd with the backlights near failure. To me this whole situation has become totally unacceptable and I'm pretty much demanding a refund yet they won't. I really thought paying the Ascent premium would payoff in terms of post-purchase support but that doesn't seem to be the case. Do you think I'm getting a raw deal here? To me it seems like I'm getting screwed over pretty badly. |
cronik (3375) | ||
| 612139 | 2007-11-16 21:21:00 | Viewsonic monitors are 3 yr onsite warranty. You should have rung Viewsonics 0800 number. |
pctek (84) | ||
| 612140 | 2007-11-16 21:37:00 | Viewsonic monitors are 3 yr onsite warranty. You should have rung Viewsonics 0800 number. Correct - The View Sonic Moniors have 3 year Dead pixel Warranty any where on the screen - 1 Dead /Bright Pixel and it has to be replaced - thats what my vendors DOVE have always informed me - and they stick by that also - replace on the SPOT - Not weeks Later. The exception is the LCD TV's they have a 30 day bright pixel warranty as well as 3 year - so that doesn't confuse - I was told that goes case by case - if its obvious its usually replaced. |
wainuitech (129) | ||
| 612141 | 2007-11-16 21:37:00 | Well in the first place having paid all that money I expected a non-defective product, I mean how difficult is that? We have around 8 lcd screens at work and NONE of them have bright or dead pixels. And I still expected better backup service than what I'm receiving and the real question I put to you is I shouldn't be accepting a second-hand replacement should I? |
cronik (3375) | ||
| 612142 | 2007-11-16 21:41:00 | Well in the first place having paid all that money I expected a non-defective product, I mean how difficult is that? We have around 8 lcd screens at work and NONE of them have bright or dead pixels. And I still expected better backup service than what I'm receiving. Bad Pixels can happen at any stage, even brand New - its a fact of life with LCD's. And YES you should have gotten better service than what you got. |
wainuitech (129) | ||
| 612143 | 2007-11-16 21:45:00 | I’m still mad at Viewsonic. I bought a monitor, got the rebate papers filled out by jumping thru their paper hoops. My rebate was denied. No more so called “Rebates” by any company for me … Ö |
darroll (12090) | ||
| 612144 | 2007-11-16 22:24:00 | I’m still mad at Viewsonic. I bought a monitor, got the rebate papers filled out by jumping thru their paper hoops. My rebate was denied. No more so called “Rebates” by any company for me … Ö Care to tell us WHY it was Denied ? |
wainuitech (129) | ||
| 612145 | 2007-11-16 23:52:00 | Hi there, that is absolutley shocking service . I know that you are probabley reluctant to publish the names of the companys, but people should be aware of these people . These retailers make there money on putting large mark ups on goods and flicking them on . Basically they are chanrging the customer for having the goods in stock and providing them with helpfull friendly service . If they for what ever reason cannot fulfill these obligations then they are not very good at there only job . Once people find out that people like this have absolutley idea of customer service custoemrs wont shop there any longer . Therfore they will in turn be punished by a lack of return clientle . Anyway, soory to hear that you had a bad experinse and hope that you finally get a new replacment . |
CaptinMoor (8392) | ||
| 612146 | 2007-11-16 23:57:00 | Care to tell us WHY it was Denied ? Buddy, They did not tell me. They just said our rebate was denied or I would have corrected the problem with the paperwork or whatever. d |
darroll (12090) | ||
| 612147 | 2007-11-17 02:21:00 | These retailers make there money on putting large mark ups on goods and flicking them on. Oh Really ?? I assume by that comment that you are in the Computer businees yourself and run your own shop or work for someone who does. ? Well if you are then you would know thats Bull. I DO run my own business and can purchase all the items Ascent does from the same places - and I'll tell you now unless you happen to be a HUGE place Like HP/Dell etc then the so called large markups you say we put on hardware does not exist any more - it used to but these days hardware prices are cut throat. Its not uncommon for shops to only have a $10-$30 markup on larger priced items than wholesale - meaning $300 + price ranges. But what ever a shop charges - thats still no right to treat customers poorly. |
wainuitech (129) | ||
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