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Thread ID: 84834	2007-11-20 18:55:00	New PC - is it a good deal?	jwil1 (65)	Press F1

Post ID	Timestamp	Content	User
613320	2007-11-20 22:22:00	I Used to work for quays before I started my own business - what Bletch put doesn't sound right.I guess it depends on who you strike. Quay does have a good rep, and I assume it has that rep for a reason. However my experience with them was incredibly bad. I'm not saying that they do this kind of thing on every claim they get, but the service was pretty bad in my experience. If you worked for Quay then my guess is I didn't deal with you - you have been helpfulness personified on this forum :thumbs:. If the PC blew that may components in that short a time there would have more than likely been some other factor causing it.Yup, my guess is that the PSU was busy murdering the rest of the system. Replaced that and never had another problem. Heres an example - When I was there, once has this lady come in every week - the PC always crashing, run it on the workbenches - tested it to hell and back- ran perfectly - I went around to her house and took it back ( Not normally done, but they wanted to see whats going on) when there the PC right away played up - also the overload on the multi box blew twice when there - I was then informed that it does that all the time and did she think to tells the techs that at the shop - NO! Conclusion - Problem with the House some place not the PC - hardley Quays fault.Ouch! That is the problem with some users though... pertinent information isn't always given; often it needs to be probed for. Regarding the service and warranties - if you speak to the guys out front in the shop half of them don't know anything about "Repairs" talk to the technicians out the back and thats a different story.I did talk to someone out the back, same guy each time. He was hostile and unpleasant, even though I was doing everything I could to be reasonable and polite. I wasn't asking for anything that wasn't promised on the documentation that came with the PC. MANY times they have to deal with so called Self proclaimed experts who know every thing - and thats half the problem, idiots trying to tell them how to do there job.Yup, I have people do that to me too - it's highly frustrating, especially when the person asking for help is a frustrated student who just wants the damn thing to work so they don't miss their lecture. That said, I don't think that applied in my case - I simply gave them the box with a description of the problem and asked them to fix it. I Wont say what a couple of the techs call the shop guys - I'd get banned from here :lol:Doesn't surprise me :D. Thats common - read ANY of the Dell, HP/Compaq warranties and they will all say the same thing. If the warranty says Parts AND Labour then they can't charge, if it says PARTS warranty then labour can be charged.And where it's not specified (as in Quay's warranty docs) it's a reasonable assumption that if you buy something, and it dies, you can have it fixed free of charge. That's the whole point of a warranty. I'm also fairly sure (although I'm not a lawyer) that NZ consumer law forbids parts-only warranties if the system was bought as a single item. Quays have a 1 year warranty on parts and labour But only 90 days on software they supplied. From experiance software problems can give the same symptoms as a hardware problem. If software has caused damage to the OS then its not a warranty claim - you only have to look here in PressF1 to see how many software related problems there are compared to Hardware.I never tried to claim on a software problem - every one of the above problems I described was a legitimate hardware failure - reproducable under livecd conditions when the machine would POST. When it wouldn't POST... well that's pretty self-explanatory. Maybe what I experienced wasn't typical, but I've got to say that it well and truly put me off the place. I was as helpful and reasonable as possible, and got nothing but their best efforts to either get rid of me or make me pay for something which I was entitled to get for no charge.	Erayd (23)
613321	2007-11-20 22:30:00	Does wainuitech's business have a website? If so, what is it? NOPE NOPE NOPE and finally NOPE!!! :lol:	wainuitech (129)
613322	2007-11-20 22:49:00	Probably not. You could get cheaper building yourself from C1Com (c1com.co.nz). You can remove the 1.5% discount they do and they will build it for you as well. The motherboard is just a straight Intel board. By the looks of things there are not many so the price for them is rather expensive for its features. I would suggest a P5K SE, cheap and stable at $159. LCD's are preference really. But some to suggest are (in order of price) AOC 210V, ChiMei 221D and Samsung 226BW. All 22" and the first one is just over $400 but you could get the 203Vw+ (20") for $350. The graphics card is a big letdown. Depends what you do but a 8800GT/HD 3870 or the cheaper HD 3850 would be a good choice (once they come out in the coming weeks). No need for 3GB RAM as it stops it running dual channel so opt for just 2x1GB instead. Any kit with CL4 is good, aXeRAM or SuperTalent or go cheaper and get some 2x1GB Transcend JetRAM(CL5) for $90. Instead of the Asus DVD Writer get a Pioneer, they make the Asus line of DVD Writers but Pioneer has better firmware. The DVR-212 model has SATA instead of IDE and is $2 cheaper at $55. iSTAR Memory card reader. Not much to say except it does its job. No need for a separate NIC card unless you need it. Stick to the motherboards 10/100/1000 (well for the P5K SE anyway). You can get Vista Home Basic OEM version for $142 which is adarnsight cheaper then its retail version. No difference except you get no box and each time you do a major hardware change you have to call MS to reactivate (which is a 10min phone call). I wouldn't say $1900 is worth it but seeing as it is being sold as a pre-built system it is bound to cost more. IMO buy parts separately and do it yourself or pay a little bit for them to do it. I wouldn't recommend that company for buying a full computer, after a previous bad experience. If you are based in Wellington, you are best to go with a Wellington company. You may pay a little more, but the added cost is worth it when you have any problems. You could try pp.co.nz, and if you ask they may match or or get close to the price of an Auckland shop. They are efficient and quick at replying to email questions.	robbyp (2751)
613323	2007-11-20 22:50:00	Ascent is also based in Wellington.	Erayd (23)
613324	2007-11-21 00:07:00	I'll tell you EXACTLY what HP / Compaqs is - I had a laptop fail 3 weeks after its one year warranty - I tried my best to get it covered, good will from HP etc - in the end HP said and I quote " The warranty is for 1 year / 365 days on day 366 we dont give a stuff what happens to it":eek: WOW, I have a completely different story, A compaq notebook 2 months outside of warranty, they changed a failed motherboard!?!! Guess it depends WHO you speak to and HOW you speak to them.....as in many things I guess. I have to say I note a lot of younger posters and public go hell for leather nowadays when they feel they have been hard done by, from some retailer etc.....age does have its advantages...!!;)	SolMiester (139)
613325	2007-11-21 00:50:00	Being polite usually helps too, I find that trying to claim a warranty is usually far, far easier if you're nice to the staff member who has to deal with it.	Erayd (23)
613326	2007-11-21 02:03:00	age does have its advantages...!! Yep - lots of the "older hands" - I'll include myself in that age group, seem to handle things better sometimes - Just ask my 13 year old son. When I was trying to get the customers Lappy repaired and was told by HP what they said it was a bit of a shock. Mind you It could have had something to do with the customer also - he is a lawyer, and I think he rang them a few times and tried to "hurry them up" so HP may have simply said what they did. Hence The comment by Bletch Being polite usually helps too, I find that trying to claim a warranty is usually far, far easier if you're nice to the staff member who has to deal with it. is totally true. :thumbs: One other comment I'll answer from Bletch regarding Quays ( PS: Not pickin' on ya :p ) I did talk to someone out the back, same guy each time. He was hostile and unpleasant, even though I was doing everything I could to be reasonable and polite. If its the person I think it is - myself and him errrrrr "got on together" because we had to - he knows his stuff but it not a "Persons Person" if you know what I mean. So it wouldn't have been anything you said or did. OR may be he didn't like the colour of your shoes :D	wainuitech (129)
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