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Thread ID: 85416	2007-12-09 19:16:00	Explorer (windows)	garters (13119)	Press F1

Post ID	Timestamp	Content	User
619573	2007-12-09 19:16:00	In Windows XP Pro (SP2), Explorer has now taken to crashing. The PC will still run pretty much perfectly with the exception that the start menu and task bar and quick launch dissappear. The windows key also stops working, but any other explorer windows remain open and new ones can be launched. How can I start the above explorer session again without a restart? It's only in the last 2 weeks, so I must have loaded some program that has made it unstable sometimes. cheers	garters (13119)
619574	2007-12-09 19:24:00	Press ctrl-alt-del Does task manager open?? And go to start/run. Type regedit. Does this open?? If it does, just close it again. If they dont, you may have something nasty. Let us know.	Speedy Gonzales (78)
619575	2007-12-09 21:15:00	I'll let you know about regedit when it crashes next time. Yes CTRL alt del is fine Thanks	garters (13119)
619576	2007-12-09 22:38:00	You don't have to wait until Explorer crashes to test if regedit is working. If you have something nasty it won't be working now.	FoxyMX (5)
619577	2007-12-09 22:51:00	I'll let you know about regedit when it crashes next time . Not when it crashes - just when the comp is running As Speedy said, just go to start/run . Type regedit . Does this open?? If it does, just close it again How can I start the above explorer session again without a restart? ctrl-alt-del . . . . click on EXPLORER . EXE to highlight and click End Process Then (still in task manager, top left) click File tab => New Task Type EXPLORER in the "create new task" popup and press ok	bevy121 (117)
619578	2007-12-09 23:48:00	just to be confusing ctrl-shift-esc brings up the task manager as well. i like to lock my system, so ctrl-alt-del brings up the security box. :D	Cho (12330)
619579	2007-12-10 01:19:00	Regedit fine . Quote: ctrl-alt-del . . . . click on EXPLORER . EXE to highlight and click End Process Then (still in task manager, top left) click File tab => New Task Type EXPLORER in the "create new task" popup and press ok . I tried that before asking on this forum, and sure it opens a new instance of explorer (ie a folder) but it does not restart the "start button" or the task bar (quick launch, clock etc) . When "Windows" says it is closing down explorer, it only closes down the above items . Everything else functions as usual .	garters (13119)
619580	2007-12-10 01:22:00	Get hijackthis in my sig below. And copy and paste the log here. We'll see whats in it. Put it in its own folder run it, then click on scan the system and save a log.	Speedy Gonzales (78)
619581	2007-12-10 01:47:00	I tried that before asking on this forum, and sure it opens a new instance of explorer (ie a folder) but it does not restart the "start button" or the task bar (quick launch, clock etc). When "Windows" says it is closing down explorer, it only closes down the above items. Everything else functions as usual. Yes, but it does make windows re - display the start menu, task bar etc so quite often when they have dissapeared for whatever reason, by ending the explorer task and restarting it again, the start menu, task bar etc become visable again.	bevy121 (117)
619582	2007-12-10 02:46:00	Hey Bevy121 I learned something, and it worked. Speedy ... here's the log Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 3:41:28 p.m., on 10/12/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.5730.0011) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\AccelerometerSt.exe C:\Program Files\ATI Technologies\ATI.ACE\cli.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe C:\WINDOWS\SMINST\Scheduler.exe C:\WINDOWS\StartupMonitor.exe C:\Program Files\Microsoft IntelliPoint\point32.exe C:\PROGRA~1\CA\ETRUST~1\realmon.exe C:\Program Files\Analog Devices\Core\smax4pnp.exe C:\WINDOWS\AGRSMMSG.exe C:\Program Files\HPQ\HP ProtectTools Security Manager\PTHOSTTR.EXE C:\WINDOWS\system32\ctfmon.exe C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe C:\Program Files\CA\eTrust Antivirus\InoRpc.exe C:\Program Files\CA\eTrust Antivirus\InoRT.exe C:\Program Files\CA\eTrust Antivirus\InoTask.exe C:\Program Files\Opera\Opera.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\mqsvc.exe C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe C:\WINDOWS\system32\Fast.exe C:\WINDOWS\system32\mqtgsvc.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\ATI Technologies\ATI.ACE\cli.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hp.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = www.poikosoft.com O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray O4 - HKLM\..\Run: [AccelerometerSysTrayApplet] C:\WINDOWS\system32\AccelerometerSt.exe O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\Sminst\Recguard.exe O4 - HKLM\..\Run: [Scheduler] C:\WINDOWS\SMINST\Scheduler.exe O4 - HKLM\..\Run: [Run StartupMonitor] StartupMonitor.exe O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe" O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\ETRUST~1\realmon.exe -s O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\\PSDrvCheck.exe O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe O4 - HKLM\..\Run: [PTHOSTTR] C:\Program Files\HPQ\HP ProtectTools Security Manager\PTHOSTTR.EXE /Start O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Bluetooth.lnk = ? O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O14 - IERESET.INF: START_PAGE_URL=http://www.hp.com O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - update.microsoft.com O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRpc.exe O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRT.exe O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoTask.exe O23 - Service: PC Angel (PCA) - SoftThinks - C:\WINDOWS\SMINST\PCAngel.exe O23 - Service: ReaConverter scheduler service (rcp_service) - ReaSoft - C:\Program Files\ReaConverter 5.0 Pro\rcp_scheduler.exe -- End of file - 7222 bytes	garters (13119)
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