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| Thread ID: 85511 | 2007-12-13 00:10:00 | HP OS not supplied with Warranty repair | Thebananamonkey (7741) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 620750 | 2007-12-14 00:31:00 | Didn't see wainuitechs post. :) |
Trev (427) | ||
| 620751 | 2007-12-14 00:38:00 | Yipppeeee - OK Just spoke to a guy at HP - They will contact Connect and sort this mess out - see what the hells going on. Harvey Normans is WRONG!! Thebananamonkey I Have sent you a PM - They require all your details - as this is a public forum DONT post them here. They asked for your name - Hmmm Awkward moment LOL. PM me so I know the PM's are working and I will give you the guy to call and all the details HP requires from you. |
wainuitech (129) | ||
| 620752 | 2007-12-14 00:43:00 | You are beautiful wainui... I'm so relieved! That's a massive load off my shoulders! YAY! | Thebananamonkey (7741) | ||
| 620753 | 2007-12-14 01:06:00 | Please keep us posted as to the outcome. Thanks :) |
Trev (427) | ||
| 620754 | 2007-12-14 01:10:00 | Just talked to them now, waiting to hear back. Will keep you posted. Thanks heaps | Thebananamonkey (7741) | ||
| 620755 | 2007-12-14 01:39:00 | www.connectnz.co.nz Actually, it looks like they ARE authorised HP.. sigh If they are authorised agents, they should have Image files that will restore the disk to its original condition. And by the way, my daughter had an HP without CD's and she NEVER had a prompt to create recovery CD's so sometimes that part does not work. I had dealings with HP and it took a year (well out of G/Tee) before her problems were fully sorted. I stuck my ground and threatened to take them to the disputes tribunal before it was repaired. Regardless. I can only repeat what others say. It is HN's responsibility to return it to you in the condition you received it. Demand to see the manager and threaten Commerce Commission, disputes tribunal etc. the Consumer web site has some stuff on it about the Consumer Guarantees act. |
Tony.br (4018) | ||
| 620756 | 2007-12-14 03:46:00 | I did all that stuff, but in the end it took a phone call to HP from wainuitech to get it all done. He called the people in NZ (note: not India) about it, and they got results. I've just dropped it off at VisualGroup, the lady at HP said HN should have taken it there in the first place, and they are on to it now. I'm all smiles. Also I remembered a few other issues we had with it and got them to check them out too. So possibly might get a new laptop out of it! I'm so happy right now, and really it's all down to you guys. You saved me heaps of trouble, stress, and a fair bit of money. Thanks! | Thebananamonkey (7741) | ||
| 620757 | 2007-12-14 03:48:00 | Oh, and I got a call from HN after HP talked to me asking me if I knew what I was doing now that someone else had sorted it out for them. No apology, no store credit. I want a wireless mouse, but I had no offer of that either ;). Anyway, thanks again. | Thebananamonkey (7741) | ||
| 620758 | 2007-12-14 05:30:00 | Thanks for keeping us informed. Glad it turned out alright in the end. :) |
Trev (427) | ||
| 620759 | 2007-12-14 05:49:00 | have anybody played that massive star wars addon for freelancer called freeworlds you should if you have freelancer its ace And whats this got to do with the topic? |
Speedy Gonzales (78) | ||
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