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| Thread ID: 85511 | 2007-12-13 00:10:00 | HP OS not supplied with Warranty repair | Thebananamonkey (7741) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 620740 | 2007-12-13 22:29:00 | I'm going to go in to harvey normans and point my fingers at them in the manner of a person with a gun... I'll be wearing a chuck norris-type face at the time. I'll see what I can do. Thanks everyone for being so helpful. I was reccomended to this site by a friend, and I really can't believe how useful it is! If I was you I wouldn't go in there with all guns blazing, as that well only get there backs up, and they well only make it harder for you to get the result you want if at all. Be diplomatic and polite about it and you well be amazed how quick the problem well be resolved. :2cents: :) |
Trev (427) | ||
| 620741 | 2007-12-13 22:54:00 | They ought to be dealing with Visual Group for a start.... :groan: 100% right . Visual Group are the Wellington Authorised HP repair center Connect ARE NOT!! Theres the problem - Harvey Normans screwed up big time - it should have gone to Visual Group. This is NOTHING to do with HP. If Harvey Normans knew what they were doing (which they DONT!!) then they would not have sent it to Connect. Did you try calling the Wellington Office on Main phone: (04) 913-5800 and ask to speak to a support person ? Had to bend the truth slightly yesterday :eek: I said I was speaking to you on the phone and was told what happened - not from a public forum - if I had have said it was from a forum like this they wouldn't have talked to me. I'm going to go in to harvey normans and point my fingers at them in the manner of a person with a gun... You are within your rights to do that BUT as Trev said "Be diplomatic and polite about it and you well be amazed how quick the problem well be resolved." I'd be asking why wasn't it sent to the HP Agents (Visual Group) who have every thing required , not some place thats NOT HP Authorised repair Center - Harvey Norman Screwed up - its up to them to fix it - at NO cost to you. |
wainuitech (129) | ||
| 620742 | 2007-12-13 23:04:00 | I'm not really the type of person to yell at people, so that's pretty much what I was going to do. I'll go in now (it's conveniently on my way to the car :) ) and see what I can get done. Thanks again everyone, this forum is fantastic! | Thebananamonkey (7741) | ||
| 620743 | 2007-12-13 23:06:00 | 100% right . Visual Group are the Wellington Authorised HP repair center Connect ARE NOT!! Theres the problem - Harvey Normans screwed up big time - it should have gone to Visual Group. This is NOTHING to do with HP. If Harvey Normans knew what they were doing (which they DONT!!) then they would not have sent it to Connect. Did you try calling the Wellington Office on Main phone: (04) 913-5800 and ask to speak to a support person ? Had to bend the truth slightly yesterday :eek: I said I was speaking to you on the phone and was told what happened - not from a public forum - if I had have said it was from a forum like this they wouldn't have talked to me. You are within your rights to do that BUT as Trev said "Be diplomatic and polite about it and you well be amazed how quick the problem well be resolved." I'd be asking why wasn't it sent to the HP Agents (Visual Group) who have every thing required , not some place thats NOT HP Authorised repair Center - Harvey Norman Screwed up - its up to them to fix it - at NO cost to you. I having been this route, so stand on your rights and quote the Consumer Guarantees Act. As you were advised above, HN screwed up and they have to put it back as you got it AT THEIR cost. ie send it to Visual and have them reimage the drive. Good Luck |
Tony.br (4018) | ||
| 620744 | 2007-12-13 23:44:00 | I just went to HN and met a brick wall in the form of an incredibly grumpy sales assistant. She said that Connect are registered HP repair people, and that software isn't covered so I'd have to pay up to $100 to get recovery cds from HP. It's hot in WGTN today, and muggy, so I wasn't really in the mood to argue. I said thanks and left. What should I do? Connect don't have the CD's, HN aren't admitting it's their problem, and I'm not sure how I can get Visual to do it. I'm really coming to my wits end with this... Help??? I know that's what you've all been doing already, but they said OS isn't warranty issue. | Thebananamonkey (7741) | ||
| 620745 | 2007-12-13 23:56:00 | I just went to HN and met a brick wall in the form of an incredibly grumpy sales assistant. She said that Connect are registered HP repair people, and that software isn't covered so I'd have to pay up to $100 to get recovery cds from HP. It's hot in WGTN today, and muggy, so I wasn't really in the mood to argue. I said thanks and left. What should I do? Connect don't have the CD's, HN aren't admitting it's their problem, and I'm not sure how I can get Visual to do it. I'm really coming to my wits end with this... Help??? I know that's what you've all been doing already, but they said OS isn't warranty issue. Go back and ask to speak to the HN Manager... do not take no for an answer!! Be terribly polite and say you are prepared to go to the disputes tribunal if necessary. If the job was done under warrantyit should be restored to the original condition as when purchased. Not your personal data of course. You should have that backed up. I used to do Consumer work for the CAB here in Napier but I have been out of it for about 6 or 7 years. They will give you the bullets to use in regard to the wording of the CGA. All you have to do is go and see them. Ken I can't help this. Your name made me do it... "Remember, softly, softly, catchee monkey" |
kenj (9738) | ||
| 620746 | 2007-12-13 23:57:00 | www.connectnz.co.nz Actually, it looks like they ARE authorised HP.. sigh |
Thebananamonkey (7741) | ||
| 620747 | 2007-12-14 00:00:00 | As a rider to my previous post. Remember, the problem that the computer is not useable is not your problem Harvey Norman have the responsibility to honour warranties as applicable under the CGA. By law, they cannot opt out of their responsibility. Ken |
kenj (9738) | ||
| 620748 | 2007-12-14 00:27:00 | I just called harvey norman and said that under the consumer guarantees act they were obliged to give me the product that I recieved. The guy said that because I (I mean my gf here) was prompted to create discs that I was liable for any damage that occurred to it. I think my gf was prompted, but she would have no clue what it meant and just dismissed it. Everyone I've talked to has been quite defensive about it... maybe I'm not being sweet enough about it... are they right? | Thebananamonkey (7741) | ||
| 620749 | 2007-12-14 00:28:00 | Stay tuned - on the phone to HP right now | wainuitech (129) | ||
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