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Thread ID: 85672 2007-12-18 04:46:00 can't install MYOB penguin2 (13180) Press F1
Post ID Timestamp Content User
622368 2007-12-18 04:46:00 I have a new computer with Vista on it, but can't install MYOB. It get's part way thru the process (unpacks files) but then stops working. I have been told that the install shield program has an error and I need to repair it - I have looked up "tinyurl.com\accpy but this is for XP. How do i do this? penguin2 (13180)
622369 2007-12-18 05:28:00 which MYOB product? wotz (335)
622370 2007-12-18 06:05:00 I'm trying to install MYOB Cashbook (latest version 7.1)
Thanks
penguin2 (13180)
622371 2007-12-18 06:28:00 Try copying the contents of the CD (or DVD) to the PCs hard drive, and try installing again.

Find the .exe, right click on it and click "Run as Administrator".
wratterus (105)
622372 2007-12-18 06:29:00 that installer you linked to will probably work. It just pre-dates vista by a couple of years. wotz (335)
622373 2007-12-18 07:56:00 I copied the MYOB Cashbook files to the hard-drive but it still only got part way thru the install process (it stopped after unpacking the files).
I tried to download "Microsoft repair installer KB893803-x89" but I got a "set-up error" message that" there is not enough storage available to proceed this command" - yes, I'm sure that this is something basic, but I don't know how to proceed from here.
Thanks
penguin2 (13180)
622374 2007-12-18 09:09:00 How much space is free on your C:?

In 'Computer' right click on the C: and click properties..
wratterus (105)
622375 2007-12-18 16:51:00 I checked that yesterday and there is 45GB free out of 69.9GB.
The computer has 447MB of memory (RAM).
Thanks
penguin2 (13180)
622376 2007-12-18 19:22:00 What size is the page file?

Make sure the page file is 1024MB or larger.


1.

Open System by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking System.
2.

In the left pane, click Advanced system settings. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3.

On the Advanced tab, under Performance, click Settings.
4.

Click the Advanced tab, and then, under Virtual memory, click Change.
5.

Clear the Automatically manage paging file size for all drives check box.
6.

Under Drive [Volume Label], click the drive that contains the paging file you want to change.
7.

Click Custom size, type a new size (1024MB) in megabytes in the Initial size (MB)
wratterus (105)
622377 2007-12-18 19:30:00 Its a problem in your registry thats causing this.
The path changes with every system so its difficult to pin down but as a *rough* guide

HKEY-CURRENT_USER /
SOFTWARE /
AppDataLow /
Classes /
Local Settings /
Virtual Store /
Machine /
Software /
MYOB /
Cashbook
Delete this folder.

Sometimes it won't be under AppDataLow other times Local will be missing from the Classes tree, its very much trial and error.

Its also possible you might not have the latest version, there is at least one patch since the 2007 version was released.

Send a email to support at myob dot co dot nz and ask for the latest patch to be sent to you.
DeSade (984)
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