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| Thread ID: 85721 | 2007-12-19 19:38:00 | Windows Mail has encountered an unknown error... | racepics (7812) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 622950 | 2007-12-19 19:38:00 | One of my clients went and purchased a dell desktop machine with ( against my advice ) vista on it. So a few days ago a corrupted message was stuck in the outbox. It could not be sent or deleted, thus stopping Windows Mail from doing anything useful at all. Googling this, I found you could delete the WindowsMail.MSMessageStore file in C:\Users\your username/AppData/Local/Microsoft/WindowsMail. That causes Windows Mail to rebuild its database and start working again. Yesterday he calls me in again to sort out another email problem. When windows mail is opened you get "Windows Mail has encountered an unknown error" and you cant send/receive any mail. ( very helpful error message ) Googling the error provides an interesting read, seems its quite common and mostly unfixable. I just installed Thunderbird and told him not to bother with Windows Mail. |
racepics (7812) | ||
| 622951 | 2007-12-19 19:42:00 | First thing I'd try is to chuck the vista disc in and either do a repair, or run the system file checker. In the run box, type sfc /scannow Note the space between the c and the /. Good Luck |
wratterus (105) | ||
| 622952 | 2007-12-19 20:05:00 | One problem I have found lately ,and I don't know if this has anything to do with this problem , more and more people seem to be sending attachments that are way to big, this causes the mail to corrupt, along with damaging the whole email client. I have come across this 3 times in the last two weeks - and have had a couple of people call me asking how big is the maximum size an attachment can be - Attchment sizes have ranged from 50MB to 250MB - way to big. |
wainuitech (129) | ||
| 622953 | 2007-12-19 20:22:00 | WMUtil is a small utility to allow users to compact and repair the Windows Mail database in Windows Vista. www.oehelp.com It can be used to clear the Outbox as well other things. Make sure Win Mail is closed before using. |
Safari (3993) | ||
| 622954 | 2007-12-19 20:31:00 | Well done Safari. Just what was needed thanks. :thumbs: | Scouse (83) | ||
| 622955 | 2007-12-19 21:20:00 | Thanks Safari - Thats a handy one to keep in my USB key ( traveling toolbox ) for clients who will no doubt continue to have windows-mail issues...;) | racepics (7812) | ||
| 622956 | 2007-12-19 21:27:00 | Wainuitech: yes agree 100% Unfortunately most Windows Mail 'users' have no idea about attachment limitations and file sizes etc. The numbers next to the file they are trying to send mean nothing to them.. It would be nice if the email client would just popup a plain english error message stating "This File Is Too Big To Email" But I guess that would be far too logical :) |
racepics (7812) | ||
| 622957 | 2007-12-19 21:31:00 | Wainuitech: yes agree 100% Unfortunately most Windows Mail 'users' have no idea about attachment limitations and file sizes etc . The numbers next to the file they are trying to send mean nothing to them . . It would be nice if the email client would just popup a plain english error message stating "This File Is Too Big To Email" But I guess that would be far too logical :) Microsoft Being Logical with a helpful warning ?? :eek: ---- More chance of Winning Lotto I think:rolleyes: |
wainuitech (129) | ||
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