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Thread ID: 86264	2008-01-10 07:26:00	New PC keeps restarting itself?!	Chemical Ali (118)	Press F1

Post ID	Timestamp	Content	User
629138	2008-01-10 09:26:00	Awesome reply WanuiTech! Thanks for those nice, clear instructions - will look at that tomorrow when I get the PC back. I really am tending to think that the constant restarting is an overheating/temperature issue so it seems logical that this is the root cause of that. Possibly not enough thermal tape on the heatsink bottom or maybe I damaged it when installing it so ain't working properly. Will dab some thermal paste on it just to be sure -- from memory it only needs a thin layer of this applied? How much does thermal paste cost do you know and I'm presuming that I should be able to get it from my local PC Patch shop. You sound like a very knowledgeable and competent operator WainuiTech -- if I ever have any major PC work to do you'll definitely be the man for the job! Regards Paul	Chemical Ali (118)
629139	2008-01-10 09:26:00	Is there a piece of tape on the bottom of the fan I believe there is. When I installed my stock E6750 heatsink, I remember a thin layer of tape that protects the thermal paste at the bottom of the heatsink (at the copper core). Did yours have it?	qazwsxokmijn (102)
629140	2008-01-10 09:30:00	I didn't look (at the bottom on the Intel heatsink/fan) as it wasn't mentioned in the CPU and/or motherboard manual instructions - I just fitted the heatsink/fan directly on. If there is a piece of tape there protecting the thermal paste then that will quite probably explain why I'm having this problem!!	Chemical Ali (118)
629141	2008-01-10 09:33:00	Quick way to tell if its over heating - start PC - Go into the BIOS, some place in the health / System (may be called differently in Asus) will be the CPU temp - if its climbing like mad after a few minutes thats usually a good indication of trouble. Not guaranteed but it at least may save having to pull things apart. Thermal paste is cheap - depending on what you get, does a few CPU's.	wainuitech (129)
629142	2008-01-10 09:36:00	No tape that I have ever removed. Normally has a plastic cover but this is obvious and couldn't be installed with it on. If you remove the heatsink then you should remove the factory paste and add new paste. Thats what the Intel site says!	berryb (99)
629143	2008-01-10 09:38:00	Yeah, I can't remember the manual saying anything about removing the tape from the heatsink either. When you turn the PC on, go into BIOS and check the temperature of the CPU. I think E4500 runs at about 40-45 degrees idle, from what google results say.	qazwsxokmijn (102)
629144	2008-01-10 09:42:00	Cheers for those excellent replies guys - I don't get the PC back till early tomorrow afternoon so will let you know then what I find. Will check CPU temp via the BIOS first and then look at pulling off the heatsink if that's (CPU temp) climbing up quickly.	Chemical Ali (118)
629145	2008-01-10 17:37:00	I use Arctic Silver thermal compound. Do not apply too much. Here for instructions:- www.hardwaresecrets.com I can not be certain that this is the problem but it looks likely. HTH.	Sweep (90)
629146	2008-01-11 02:01:00	I've had the PC back for an hour now and have run several applications at once and (typically!) it hasn't missed a beat! Looked at event viewer at the time(s) that my mate said it crashed yesterday and under 'application' (nothing showing in terms of a warning or error under 'System') there are the following entries: 1: Event Type: Warning Event Source: WinMgmt Event Category: None Event ID: 40 Date: 10/01/2008 Time: 5:25:34 p.m. User: N/A Computer: STEVE-Y1K216C2X Description: WMI ADAP was unable to create the object Win32_PerfRawData_ASPNET_ASPNETApplications for Performance Library ASP.NET because error 0x80041001 was returned For more information, see Help and Support Center at go.microsoft.com 2: Event Type: Warning Event Source: WinMgmt Event Category: None Event ID: 35 Date: 10/01/2008 Time: 5:25:34 p.m. User: N/A Computer: STEVE-Y1K216C2X Description: WMI ADAP was unable to load the ASP.NET performance library because it returned invalid data: 0x0 For more information, see Help and Support Center at go.microsoft.com 3: Event Type: Warning Event Source: WinMgmt Event Category: None Event ID: 35 Date: 10/01/2008 Time: 5:25:36 p.m. User: N/A Computer: STEVE-Y1K216C2X Description: WMI ADAP was unable to load the ASP.NET_2.0.50727 performance library because it returned invalid data: 0x0 For more information, see Help and Support Center at go.microsoft.com 4: Event Type: Warning Event Source: WinMgmt Event Category: None Event ID: 40 Date: 10/01/2008 Time: 5:25:36 p.m. User: N/A Computer: STEVE-Y1K216C2X Description: WMI ADAP was unable to create the object Win32_PerfRawData_ASPNET_2050727_ASPNETAppsv205072 7 for Performance Library ASP.NET_2.0.50727 because error 0x80041001 was returned For more information, see Help and Support Center at go.microsoft.com Any suggestions or thoughts? Cheers Paul	Chemical Ali (118)
629147	2008-01-11 02:36:00	After running the PC intensively for about 90 minutes it finally started crashing/restarting! Have looked at event viewer and there are no error messages coming up -- did notice however that it seems to be "crashing" stratight after the ipod service entry which reads: Event Type: Information Event Source: iPod Service Event Category: None Event ID: 0 Date: 11/01/2008 Time: 3:31:26 p.m. User: N/A Computer: STEVE-Y1K216C2X Description: The description for Event ID ( 0 ) in Source ( iPod Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started. This is the warning message that showed up about 5 minutes prior to it first restarting: Event Type: Warning Event Source: Userenv Event Category: None Event ID: 1517 Date: 11/01/2008 Time: 3:22:41 p.m. User: NT AUTHORITY\SYSTEM Computer: STEVE-Y1K216C2X Description: Windows saved user STEVE-Y1K216C2X\Steve registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account. For more information, see Help and Support Center at go.microsoft.com	Chemical Ali (118)
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