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| Thread ID: 86591 | 2008-01-21 22:22:00 | I'll just take over your computer... | susann (12077) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 632639 | 2008-01-21 22:22:00 | Years ago I worked for several large companies whose IT department (usually tucked away on the ground floor somewhere) would "take over" your computer when they wanted to have a look at something wrong with it, or when they wanted to show you something. Now I'm working in a smaller company which is rapidly growing and think that the same sort of system would work really well. Just wondered what sort of program you would use to do this?? Is it something that comes pre-installed into MS Small Business Server/Server 2003 or something separate? Cheers Susan |
susann (12077) | ||
| 632640 | 2008-01-21 22:28:00 | Server 2003 has Remote assistance and this can be used to request access to the users PC where you can then shadow the user. I use it often and no need to install third party software. Or there is VNC and other programs as well. |
berryb (99) | ||
| 632641 | 2008-01-21 22:29:00 | Its default feature on Windows XP Pro (not Home) called Remote Desktop Connection. I imagine Server 2003 can atleast control the client PC not sure if it can be controlled thought. It needs to be enabled on the PC you wish to control. RDC seems fairly limited and I prefer to use Real VNC. |
Pete O'Neil (6584) | ||
| 632642 | 2008-01-21 22:41:00 | Crossloop, which is similar to RD may work as well. Only thing is the person requesting help and the person helping have to be around. Good thing about it, it doesnt cut the other end off. They'll see what you're doing. I managed to fix someone's PC in Oz using it. Dont know if it works with server 20003 or not tho. |
Speedy Gonzales (78) | ||
| 632643 | 2008-01-21 23:40:00 | Dont know if it works with server 20003 or not tho.Server 20003 is currently in a pre-alpha state and is scheduled to be released in approximately 18000 years. Crossloop is widely predicted to be obsolete by this time. | Erayd (23) | ||
| 632644 | 2008-01-21 23:45:00 | We use this (www.dameware.com) on a network with about 300 PCs. | Nermal (7077) | ||
| 632645 | 2008-01-22 00:12:00 | Server 2003 is currently in a pre-alpha state and is scheduled to be released in approximately 18000 years. Crossloop is widely predicted to be obsolete by this time. Oops a slight typo. That was meant to say 2003! |
Speedy Gonzales (78) | ||
| 632646 | 2008-01-22 00:23:00 | A free one that I also use, as well as Crossloop is Team Viewer (www.teamviewer.com) it can auto run on startup with selected Passwords - no user input required ( if that's how you want to set it up), and it works good over a LAN, the user can see exactly whats going on - It also has ability to work over the internet. Its free if you use it on the LAN, and it gives you a total of 24 hours of free connection time over a month for free if used as remote over the internet (last time I looked any way) | wainuitech (129) | ||
| 632647 | 2008-01-22 01:10:00 | Remote Assistance is built in XP pro and I assume your workstations are XP Pro if using Small Business/server 2003. You can configure all PC's via Group Policy with no need to go near the workstations. You can also config remote desktop as well but then the user doesn't see what you are doing! | berryb (99) | ||
| 632648 | 2008-01-22 06:12:00 | Zen Works remote desktop, comes packaged with Novell Enterprise | beama (111) | ||
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