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Thread ID: 86726	2008-01-27 01:09:00	Unable to access 'Help & Support' on my laptop	R.M. (561)	Press F1

Post ID	Timestamp	Content	User
634256	2008-01-27 01:09:00	:help: To my good mates on PressF1. On the my (OS XP Pro - Toshiba Satellite laptop) when I go the Start, Help & Support - nothing happens. Ideas?? :)	R.M. (561)
634257	2008-01-27 01:19:00	Help and Support may have been damaged. Try This Here (www.dougknox.com) - see if it fixes the problem.	wainuitech (129)
634258	2008-01-27 01:19:00	Is the Help and Support Service enabled, look in Start/Programs/Administrative Tools/Services, enable it if it isn't.	zqwerty (97)
634259	2008-01-27 02:02:00	Help and Support may have been damaged. Try This Here (www.dougknox.com) - see if it fixes the problem. It doesn't. "Is the Help and Support Service enabled, look in Start/Programs/Administrative Tools/Services, enable it if it isn't. " Sorry to be dumb - how do I do this? As an aside, when I click on "This here" on my laptop nothing happens either - ok on my desktop.	R.M. (561)
634260	2008-01-27 02:05:00	Control panel / admin tools / services. Help and Support. Double click on it, is it on automatic? If it isnt change it to automatic , click on apply then start.	Speedy Gonzales (78)
634261	2008-01-27 02:15:00	Control panel / admin tools / services. Help and Support. Double click on it, is it on automatic? If it isnt change it to automatic , click on apply then start. Yep did that. It doesn't. :confused:	R.M. (561)
634262	2008-01-27 02:29:00	have a look at support.microsoft.com that link, normally I would say " this here" etc, but the links not working on your laptop, so copy/paste it into your browser. Or right click it, and see if you get "open link in new Window" or "Copy link location"	wainuitech (129)
634263	2008-01-27 02:32:00	Try some of these (www.kellys-korner-xp.com) This site doesnt seem to like FF without IEta b. You may have to reboot after doing some of thes e. Click on Why doesn't Help and Support work? Go to Start/Run and type in: regsvr32 HHCTRL.OCX If that doesn't help, more info: This issue can occur if one or more of the PCHealth components in your computer are damage d. To resolve this issue: 1. It is important to note if you have recently made alterations to your computer before this problem occurred, or if the Help and Support Center ever worked correctly. If you have recently made alterations to your computer before this problem occurred, try to undo the changes you made or uninstall the hardware or software that could have caused the issu e. After you do so, test to determine if the issue is resolved, and if it is, skip the remaining steps. If the issue is not resolved, continue to the next step. 2. Remove the .cab files from the Packagestore folder, and then rebuild the original Help and Support Center: a. Click Start, click Run, type "cmd" (without the quotation marks), and then click OK to open a command prompt. Type "net stop helpsvc" (without the quotation marks), and then press ENTER. b. Type "cd /d windir\pchealth\helpctr" (without the quotation marks), where windir is the Windows folder, and then press ENTER. c. Type "rd packagestore /s /q" (without the quotation marks), and then press ENTER. d. Type "cd binaries" (without the quotation marks), and then press ENTER. e. Type "start /w helpsvc /svchost netsvcs /regserver /install" (without the quotation marks), and then press ENTER. f. If any of the following processes are running, stop them: helpsv c. exe helphost.exe helpctr.exe To stop a process, right-click the taskbar, and then click Task Manager. Click the Processes tab, click the process you want to stop, and then click End Process. g. At the command prompt, type "net start helpsvc" (without the quotation marks), and then press ENTER. 3. If the Help and Support Center has not been customized by an OEM, skip to the next step. If the Help and Support Center has been customized by an OEM, completely refresh the Help and Support Center: a. Click Start, click Run, type "cmd" (without the quotation marks), and then click OK to open a command prompt. Type "net stop helpsvc" (without the quotation marks), and then press ENTER. b. Type "cd /d windir\pchealth\helpctr" (without the quotation marks), where windir is the Windows folder, and then press ENTER. c. Type "rd packagestore /s /q" (without the quotation marks), and then press ENTER. d. Type "rd installedskus /s /q" (without the quotation marks), and then press ENTER. e. Type "cd binaries" (without the quotation marks), and then press ENTER. f. Type "start /w helpsvc /svchost netsvcs /regserver /install" (without the quotation marks), and then press ENTER. g. Type "start /w helpsvc /register" (without the quotation marks), and then press ENTER. h. If any of the following processes are running, stop them: helpsv c. exe helphost.exe helpctr.exe To stop a process, right-click the taskbar, and then click Task Manager. Click the Processes tab, click the process you want to stop, and then click End Process. i. At the command prompt, type "net start helpsvc" (without the quotation marks), and then press ENTER. NOTE: The preceding procedure should not negatively affect an OEM-customized Help and Support Center. However, it does remove any other .cab files from the Packstorage folder, such as the Windows XP support tools (which adds their table of contents into the Help and Support Center). 4. If the preceding steps do not resolve the issue, use the Windows XP CD-ROM to start your computer, and then run a repair (in-place upgrade) installation. Steven Liu This edit resets the proper keys to invoke Help and Support, depending on your issues. Click her e. This script repairs Windows Help and Support if you have run any Reg Cleaners: Repairs Windows® XP Help and Support after running Easy Cleaner or similar registry cleaners. Note: If you have used Easy Cleaner, there is a workaround that prevents Help and Support from becoming corrupt: In the options, add Help to the Skip List. personal.inet.fi Start Menu/Help and Support doesn't work: Go to Start/Run and type in: helpctr -regserver and Start/Run/CMD: regsvr32 /u hhctrl.ocx. To reinstall Help and Support: Go to C:\Windows\inf\pchealth.in f. Right click and choose install. Have your CD handy. Note: The folder is hidden by default. Go to Start/Run and type in: control folders. View: Show hidden files and folders and uncheck Hide extensions for known file types. "Could not start the Help and Support Service on Local Computer. Error 126: The specified module could not be found" Restore Help and Support Servic e. Restore Help and Support Service Keys. Also, make sure that the Help and Support Service is runnin g. Go to Start/Run and type in: services.ms c. From there scroll down to Help and Support and make sure the service is set to Automatic and is Starte d. If the option is greyed out or Help and Support Service is not listed trying running these two edits. Restore Help and Support Servic e. Restore Help and Support Service Keys. You may also opt to running the System File Checker. To do so, go to Start/Run/CMD and type in: SFC /Scannow. This option forces Windows to scan all protected system files immediately. Restore winhlp3 2. exe for XP or XPSP1 (Line 57) www.kellys-korner-xp.com After installing SP1 for some users the correct version of win32hlp.exe is not properly placed in the System32 folder. If this is the case replace the older version with the version found in windows\ServicePackFiles\i386. Another option to the above: 1. Insert the Windows XP installation CD into your CD-ROM. 2. Browse to your CD-ROM and change the folder to \I386 3. Copy the following files into a temporary folder on your hard disk: Winhlp3 2. cn_ Winhlp3 2. ex_ Winhlp3 2. hl_ 4. Click Start->Run, type CMD and then press Enter. 5. Change to the temporary folder where you stored the Winhlp32 files. 6. Type the following commands: EXPAND WINHLP3 2. CN_ WINHLP3 2. CNT EXPAND WINHLP3 2. EX_ WINHLP3 2. EXE EXPAND WINHLP3 2. HL_ WINHLP3 2. HLP 7. Copy Winhlp3 2. exe to your \%SYSTEMROOT%\ folder. 8. Copy the Winhlp3 2. cnt, and Winhlp3 2. hlp to the \%SYSTEMROOT%\Help\folder. 9. Typically this folder is C:\Windows. 10. Delete the contents of your temporary folder. Checkpoint: Help and Support Won't Expand Go to Start/Run/Regedit and navigate to this key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Contro l\Session Manager\Environment. In the right pane, verify that the windir value is REG_EXPAND_SZ and not a REG_SZ typ e. If not, change it. Tip: If you want to view only the locally stored Windows XP Help documentation in the Classic View: Go to Start/Run and type in: hh windows.chm Check the default values for these registry keys to make sure that they match. Registry keys and values to fix XP's Help and Support after running Toni Arts EasyCleaner. HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9 E00-3F9E-11D3-93C0-00C04F72DAF7}\ 1. 0\0\win32 Default value: C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe\1 HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9 E00-3F9E-11D3-93C0-00C04F72DAF7}\ 1. 0\HELPDIR Default value: C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe\ HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9 000-3F9E-11D3-93C0-00C04F72DAF7}\ 1. 0\0\win32 Default Value: C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe\2 HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9 000-3F9E-11D3-93C0-00C04F72DAF7}\ 1. 0\HELPDIR Default value: C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe\ Help and Support - Did you know not workin g. .. Delete the following fil e. C:\WINDOWS\PCHEALTH\HELPCTR\Config\News\newsver.xm l Help and Support - Start Menu Doesn't Work Go to Start/Run and type in: helpctr -regserver Help and Support - Text is missing Some themes can knock out the text in help and switching to another custom theme may not correct it. Switching back to an original XP theme - so far - will set things right again. Windows XP Security Patch: Flaw in Windows XP Help and Support Center Could Enable File Deletion e. asp?ReleaseID=43681" target="_blank">www.microsoft.com The above patch resolves the "Flaw in Windows XP Help and Support Center Could Enable File Deletion" vulnerability in Windows XP. Download now to prevent an attacker from deleting files on another user’s computer, via either a Web site or an e-mail. Restore winhlp3 2. exe for XP or XPSP1 (Line 57) www.kellys-korner-xp.com More information on troubleshooting Help and Support, customizing and other extra issues can be found here: Troubleshooting Help and Support www.kellys-korner-xp.com Help, CHM, HH Checker/Fixer (Line 141) www.kellys-korner-xp.com Helpctr.exe not responding - Go to Start/Run and type in: Helpctr.ex e. For some users this has restored the functionality in the Start Menu. Go to Start/Run and type in: helpctr -regserver If the above didn't help: Check your settings here: Go to Start/Run/Regedit and navigate to this key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Contro l\Session Manager\Environment In the right pane if windir is listed under type as REG_SZ, it needs to be changed to REG_EXPAND_SZ, Value Data: C\Windows. If this is the case: Go to: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Contro l\Session Manager\Environment Right click on Environment, then choose Export, name it and save it. Then go to the right pane, right click in an empty area and choose New/Expandable String Valu e. Name it windir. Then double click it and under Value data, type in: C:\WINDOWS From there, right click and delete the windir which type was listed as REG_SZ then hit refresh (F5).	Speedy Gonzales (78)
634264	2008-01-27 02:44:00	Thanks Speedy - that will keep me out of your hair for a while.:)	R.M. (561)
634265	2008-01-27 03:45:00	Come on, is that an insult to PressF1? :mad: :p	Renmoo (66)
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