Forum Home
Press F1
Thread ID: 87061	2008-02-06 19:10:00	Has something happened to Freenet email?	Billy T (70)	Press F1

Post ID	Timestamp	Content	User
638008	2008-02-21 21:41:00	Have you tried sending e-mail to your own account? Your message will be bounced back with followind message: 'Recipient address rejected: User unknown in virtual mailbox table' Tha means their server is not accepting any incoming messages. I tried sending e-mail to customer support page at 'compass communication' website. (freenet and this is same company). www.compass.net.nz But even for sending a support e-mail you need a 4 digit PIN number, what a hopeless situation freenet users are in. try ringing this number: 0800-640-840 again. Ash	ashdave (13375)
638009	2008-02-21 22:35:00	Funny how different people get different responses when they call help lines. I have called the 0800 number twice in 6 days, and on the first call I got a prompt answer and a job reference number. They said they were having server problems. Today I called again, used the automated call-back system and received a call in less than 5 minutes. A knowlegeable and courteous guy told me they had experienced a major server failure and that the new one was giving teething problems. He knew all the effects etc and how they affected different customers in differing ways, explained more than I needed to know and said that they were running new scripts today thet they hoped would cure the problems. I can't really complain too much as I have had pretty much 100% reliability for several years, from a few months after they started in fact, and this is the first major glitch. In all that time the account has cost me less than $30 so it's not all bad. Cheers Billy 8-{)	Billy T (70)
638010	2008-02-21 23:44:00	Funny how different people get different responses when they call help lines. I have called the 0800 number twice in 6 days, and on the first call I got a prompt answer and a job reference number. They said they were having server problems. Today I called again, used the automated call-back system and received a call in less than 5 minutes. A knowlegeable and courteous guy told me they had experienced a major server failure and that the new one was giving teething problems. He knew all the effects etc and how they affected different customers in differing ways, explained more than I needed to know and said that they were running new scripts today thet they hoped would cure the problems. I can't really complain too much as I have had pretty much 100% reliability for several years, from a few months after they started in fact, and this is the first major glitch. In all that time the account has cost me less than $30 so it's not all bad. Cheers Billy 8-{) Still theamount of time it has taken them is unprofessional, and shows they aren't committed to providing the freenet service anymore. They should pull the service totally, or put a proper announcement on their webpage about what is going on.	robbyp (2751)
638011	2008-02-25 20:56:00	Thank you so much for posting that info Billy T. I have just registered here today so I could post a query about what is happening with freenet. I have had no email for 3 weeks. It looks like I will just have to sit back and wait patiently like everyone else and hope it all comes right in the end.	Country Bump (13377)
638012	2008-02-25 22:11:00	Three weeks? That's no time at all. :) nzoomail went down for three months, losing [b]all[/n] incoming and outgoing mail in that big bit bucket in the sky. No error messages. Just no mail.	Graham L (2)
638013	2008-02-25 22:19:00	Update: Last week I put in another call on the 0800 number and again I received courteous assistance and confirmation that the server issues were ongoing. I was told that webmail was functioning OK but their mail servers were still having problems. The next day I received a call out of the blue to tell me that it was all fixed. I checked, and although normal service was present for delivery of email to my inbox on their server (which has been up most of the time) I still cannot download, I can log on to the server, but as soon as the download starts it is terminated and that is still the current status as of this morning. Fortunately I can still log on to the server and check all mail via Mailwasher so I'm not missing anything but I can't download the items I want to save. Cheers Billy 8-{) :waughh:	Billy T (70)
638014	2008-02-25 22:34:00	I've been able to download freenet mail with OE for a few days now - just sent myself a email from my ihug acc to freenet acc to check again and it was there instantly and downloaded np.	bevy121 (117)
638015	2008-02-25 22:59:00	I've been able to download freenet mail with OE for a few days now - just sent myself a email from my ihug acc to freenet acc to check again and it was there instantly and downloaded np. That's interesting, I am using Outlook. I have OE on an old laptop but it might be a bit of a mission to set it up for broadband. I can't see why the Email Client should be a factor in the problem, but that's outside my expertise so who knows? it might be part of the problem. Can anybody here download mail from Freenet using Outlook? Cheers Billy 8-{)	Billy T (70)
638016	2008-02-26 21:08:00	Hi Billy T, I am useing OE and dialup. No problems, just forward any mail to keep to my Xtra address.	Slim (4633)
638017	2008-02-26 21:58:00	I am using OE and dialup . No problems, just forward any mail to keep to my Xtra address . Thanks, but my question was "is anybody using Outlook" not Outlook Express . I have since found that I cannot log in to Freenet Webmail either, I enter my logon and password but it spits me out and tells me I need to be logged on to access that page . Go figure! Despite this, Mailwasher logs in to my account without problems and lets me read mail and delete unwanted items . That is fine for most mail, but some contain links that are not visible in Mailwasher and they are the ones I need to download . I think it is time to phone them again . Cheers Billy 8-{)	Billy T (70)
1 2 3 4 5 6 7 8