| Forum Home | ||||
| Press F1 | ||||
| Thread ID: 87125 | 2008-02-09 06:07:00 | Vista Printer Driver Issue - HP C6180 | Slartibartfast (13388) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 638803 | 2008-02-09 06:07:00 | Hi There, Ever since I bought a HP Photosmart C6180 and installed the drivers on Vista Ultimate I have had problems with it. Every time I turn on the printer after having booted into Vista the printer driver reinstalls itself. I first installed the drivers on a fresh install of Vista Ultimate (wiped the hard drive, started from scratch - not an upgrade) so it's not the remnants of a previous driver that are causing the problems. The internet is littered with hundreds of posts from other users who have had the same problem. Has anyone found a sure-fire guaranteed fix? HP is unhelpful - pointing the finger at Microsoft. The printer is fantastic, the HP drivers are leaving a lot to be desired! Regards, Paul |
Slartibartfast (13388) | ||
| 638804 | 2008-02-09 06:13:00 | Welcome to Press F1 Paul - Did you down load the latest Vista Drivers From HP ? Latest Vista Drivers Here (h10025.www1.hp.com) |
wainuitech (129) | ||
| 638805 | 2008-02-09 06:25:00 | Hi there wainuitech, Yes, I have downloaded the latest HP drivers many times, the latest was last week. Regards, Paul |
Slartibartfast (13388) | ||
| 638806 | 2008-02-09 06:32:00 | I also noticed on the site there is a critical update that prevents the printer from uninstalling, if your printer is doing this that would explain why its reinstalling each time - it may also require the update BUT according to the description its for a Networked printer, so I'm not to sure what would happen if yours is a "stand alone " install. | wainuitech (129) | ||
| 638807 | 2008-02-09 07:05:00 | Hi again, Yep, tried that too. Won't install - I am not connected to the printer by a network but via USB. It seems odd to have a problem with a USB connected peripheral. I do wonder if HP took an XP driver and tried to mod it for Vista but missed the mark and are now burying their heads in the sand and trying to pretend there's nothing wrong when weight of evidence indicates they should write a whole new driver from scratch. I'm waiting for Vista SP1 to see what happens when I install that - HP reckon it's a Microsoft problem and SP1 will fix it, but I have my doubts. Regards, Paul PS: I even tried the diagnostic tool recently added to the site but when I ran that it told me the printer wasn't connected, even though I had just printed to it! |
Slartibartfast (13388) | ||
| 638808 | 2008-02-09 07:55:00 | I'm guessing its some sort of driver issue. Check this - click on the start orb, in the search directly above that type in Device Example (www.imagef1.net.nz) select device manager. look at the device manager, it should Look something like this (www.imagef1.net.nz) if there is any ! or ? marks, right click and disable them. see what happens when rebooting. |
wainuitech (129) | ||
| 638809 | 2008-02-09 20:00:00 | All AOK. No ? or ! to be seen. Opened a few of the categories and looked at the drivers. All fine. Something that has been suggested in posts on other forums is the printer having a dynamic IP address rather than a fixed one. When the machine reboots and the printer is then turned on, the device driver can't find the printer at the old address, gets confused, thinks it's a new device and installs again. Would this affect a USB connected printer? |
Slartibartfast (13388) | ||
| 638810 | 2008-02-09 20:13:00 | Since its USB, the Ethernet port/IP Address shouldn't have any thing to do with it. BUT no harm in checking, right click the printer / properties / Port Tab - check to make sure its set to a USB and not TCP/IP. As a temp experiment you can always go into the start up menu, click the Orb/ in the search type in msconfig /click it up top - select start up tab, untick every thing to do with the printer. The printer shouldn't load at startup( but will still work). This may have no effect what so ever, Just seeing if its re-detecting on startup, or it thinks its drivers are not installed. Edited: been looking and its been a common problem with lots of different printers both on XP and Vista - every time its been a driver issue. |
wainuitech (129) | ||
| 638811 | 2008-02-09 20:52:00 | When you downloaded the drivers from HP, did you get the full package (159Mb) or just the basic Driver with no network support (32 . 92Mb) ? If you have not tried the drivers only - try this - in fact try it any way:) Disconnect the printer, uninstall EVERY THING to do with the HP printer Software, any programs it may have installed that came bundled with it . Reboot twice without the printer attached . Install the Driver Only package - if it has a custom install select that - untick ANYTHING to do with Networking - connect as instructed - see what happens . I know its a Multi Function, but if the network drivers are causing a problem they need to be eliminated, then you may be able to Select Custom install ( words to that effect) and put back any other programs required . PS: I Dont have the same printer as you but I'm gonna download and install the HP Driver on a Workshop /Test Vista PC to see what options you have . |
wainuitech (129) | ||
| 638812 | 2008-03-09 05:32:00 | Hi wainuitech, Long time no e-mail! I remembered the printer could be networked and that I could use my multi-port ADSL router to do so. Networking the printer and installing the network driver patch fixed the problem - clearly HP are more concerned about ensuring their business-oriented software is functioning correctly than their home solutions. Thanks for your efforts to assist with this problem. |
Slartibartfast (13388) | ||
| 1 2 | |||||