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Thread ID: 54365	2005-02-10 06:43:00	xtra billing.	Cicero (40)	PC World Chat

Post ID	Timestamp	Content	User
323580	2005-02-11 08:03:00	Well, having read that I am not sure that I am any the wiser for it? Are you saying: You still had your old Xtra account active ($2 . 81 per month) while you were not using it? Sounds normal enough . You then created a new account using the Xtra CD, even though all you needed to do was to enter the login name and password for the old account into the PC dialler (no new setup CD was needed)? Having created a new account, were you then charged on the old one, as you were using the "casual access" $2 . 50 per hour that would have applied? The $27 . 95 perhaps was the new one, which you were not in reality using? Unsure why you were trying to deal with Telecom though . Telecom do not have anything to do with it as Xtra is a separately run company (even though it is owned by Telecom) and has been for years . If Xtra told you to run the install CD, and in doing so it created a new account,and the above debacle they should accept the mistake and credit the account . If the mistake was yours however, perhaps grovelling may help . Or paying is always good too . If you need a good lawyer, see 001 . If you need to send a dead horses head to someone, let me know . But if you could explain exactly what happened, it could be useful for others . Must say I like the big dots,very trendy . #1 I kept the account open so that I could access email . Normal indeed . #2That is true,didn't know that is how one went about it,be interesting to know how many do! . It would seem that I was using the $2 . 50 system unbeknown to me,I understood that I had asked for the value pack(27 . 95)that being the system I had been on at the vineyard . #4 I was dealing with telecom because it was them that sent the bill and it is them I have dealt with in the past about charge queries . When I spoke to telecom as mentioned, prior to yesterday there had been no suggestion of me talking to xtra . One hopes that they do accept responsibility,because as I have said,They had agreed to credit in the past . Ta .	Cicero (40)
323581	2005-02-11 08:07:00	Sounds to me like you need to get Xtra/Telecom to investigate what plan you were being charged for as that $347 sounds suspiciously like their $2.50 per hour for a month's worth of internet access. Yes, it's very easy to use 100+ hours per month without realising. Once you can verify this, you may then have a better chance at getting the charge refunded. However, I would be exceptionally polite to the ppl you talk to as going off grumpy at help-desk ppl tends to get one nowhere. I'm wondering if the CD you got from Noel Leeming was a very old Xtra CD, or perhaps you may have selected the $2.50 per hr option believing that to be the "email only" type of account. Thanks Am. I have my fingers crossed,there has been a suggestion G_F may pay if it comes to that. :lol:	Cicero (40)
323582	2005-02-11 08:09:00	Send him an email? :D This lad can be very droll ;)	Cicero (40)
323583	2005-02-11 17:59:00	I don't know if xtra employs extremley incompetent staff in their accounts section or whether it is their policy to try and overcharge whenever the chance arises . There have ben numerous postings about but still it goes on . My one and only experience with Xtra was several years ago . I bought a new computer that came with a sign up disk to join xtra . It offered free installment and unlimited internet useage . I ran the disk and filled in the details and I was in business . Like all net newbies I downloaded everything that moved and every bit of free software on the web . After a month my Telecom bill arrives . $xxxx for excess useage . ! After numerous calls to Xtra (and a 30 minute wait for each one to be answered) the reply was . "When you use one of those disks to sign up you automaticly go on the 50 hour plan . If you want to change it you have to e-mail us and we will change it . " Even though I had selected "unlimited" . It seems somewhere in their agreement was something that said that if I wanted to change my plan I had to notify them by e-mail . Therefore my plan hadn't been changed . And I had to pay the ammount billed . When I said they could get stuffed and told them where to stick their internet and I would sign up with someone else . I was told I couldn't because my phone would be disconnected if I didn't pay up . So I payed up . I then phoned the company that supplied my computer and told them the story . Two hours later I received a phone call from Xtra and was advised that they had made a mistake and the charges were being waived . But they didn't refund my money . They credited it to my Telecom account . So from that day to this I have had nothing to do with Telecom other than to pay my monthly "line rental" bill . I soon found out there were other ISP's out there who charged less than Xtra and who answered their phone immediately and who could handle my toll calls . And who employed knowlegable staff on their help desk . I will never use Xtra again regardless of what they offer . Jack :mad: :mad:	JJJJJ (528)
323584	2005-02-11 18:01:00	Why isn't there a spell checker attached to this forum? :help: :help: :help: Jack	JJJJJ (528)
323585	2005-02-11 20:08:00	Well written Jack. I will be joining you and the ranks of others if not resolved in my favour. You can use this if you use m/s kit. http://www.iespell.com/ Wonder if I can use your credit to pay bill. :D	Cicero (40)
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