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Thread ID: 54365	2005-02-10 06:43:00	xtra billing.	Cicero (40)	PC World Chat

Post ID	Timestamp	Content	User
323570	2005-02-10 22:48:00	If he entered his logon and password in their dial-up box, then the issue could still be happening. They could be logging on blindly unaware that it is Cicero's connection they are using, and if he is already logged on via his own PC at home, the charge accumulates. Hence it could be a somewhat urgent issue to return to their PC and fix it? There would be no way a concurrent hourly charge would occur by just logging onto webmail as I see it, only by logging onto the ISP at connect time.	godfather (25)
323571	2005-02-10 23:13:00	I don't use Xtra so I have no idea how items appear on their bills but wouldn't it say somewhere that there are two accounts being used concurrently?? Or do they just lump it all together? (And no, Godfather, you may not just give one 'yes' as an answer to those questions ;))	FoxyMX (5)
323572	2005-02-11 00:26:00	If he entered his logon and password in their dial-up box, then the issue could still be happening. Sorry, I just re-read my post, I wasn't all that clear. My understanding is that Thomas did not use his dialup setting on their machine but simple used their machine and settings to log into his webmail. Maybe Thomas would like to clarify that bit, it is fairly crucial as to, where to from here.	Murray P (44)
323573	2005-02-11 02:13:00	I don't use Xtra so I have no idea how items appear on their bills but wouldn't it say somewhere that there are two accounts being used concurrently?? Or do they just lump it all together? (And no, Godfather, you may not just give one 'yes' as an answer to those questions ;)) The show it simply as "dial-up internet access", the number of sessions and the total time. My concern is, that unless Cicero actually used his settings in the dial-up, then the charges should not have occurred. And if he did they could be going on today, until the settings are changed back to the original ones for that computer owner. That could explain the high hours?	godfather (25)
323574	2005-02-11 02:40:00	And if he did they could be going on today, until the settings are changed back to the original ones for that computer owner. That could explain the high hours?Hence me providing the check usage link, which seems to have been ignored.	ninja (1671)
323575	2005-02-11 03:55:00	As Cicero has not responded to the endeavours in the replies, might we assume he has had his assets stripped for non payment of the Xtra account?	godfather (25)
323576	2005-02-11 04:25:00	Send him an email? :D	Winston001 (3612)
323577	2005-02-11 05:03:00	As Cicero has not responded to the endeavours in the replies, might we assume he has had his assets stripped for non payment of the Xtra account? My apologies for my tardiness in responding. I spent ages last night trying work out what all the info that I was able to get,thanks to Ninja,was all about.Let me start again,no booing in the background ;) all the above is one thing,that is should I pay for what etc. In Nov I moved into new house,phone installed,good now able to get onto net and annoy PF1ers..So how to get back on line?Rang telecom and was told I needed a cd with instructions etc,off to Warehouse,was told by chap there that slingshot was the way to go,tried that and found backup lacking,so off to N.Leaming to get xtra cd,followed instruction,or so I thought,knowing I wanted to be on the Xtra value pack. When I got my bill in Dec there was a charge for additional sevices of $96.80,rang up and told them must be a mistake I should be on$27.95 jobbie,oh sorry will pass credit and all will be well. Get bill for Jan,now additional services are $347.16,ring up again and am told a credit will be passed and all will be well. Get bill for Feb and at last I have a bill for $27.95 for additional services,but the credit that were promised was not forthcoming. Thing is,previously I had dealt with telecom,but this time when I spoke to them they put me onto the xtra people,who seem to have no interest in my situation other than to want there dosh. I should say at this stage I dont know what the outcome will be as the xtra people were considering the matter.	Cicero (40)
323578	2005-02-11 06:20:00	Well, having read that I am not sure that I am any the wiser for it? Are you saying: You still had your old Xtra account active ($2.81 per month) while you were not using it? Sounds normal enough. You then created a new account using the Xtra CD, even though all you needed to do was to enter the login name and password for the old account into the PC dialler (no new setup CD was needed)? Having created a new account, were you then charged on the old one, as you were using the "casual access" $2.50 per hour that would have applied? The $27.95 perhaps was the new one, which you were not in reality using? Unsure why you were trying to deal with Telecom though. Telecom do not have anything to do with it as Xtra is a separately run company (even though it is owned by Telecom) and has been for years. If Xtra told you to run the install CD, and in doing so it created a new account,and the above debacle they should accept the mistake and credit the account. If the mistake was yours however, perhaps grovelling may help. Or paying is always good too. If you need a good lawyer, see 001. If you need to send a dead horses head to someone, let me know. But if you could explain exactly what happened, it could be useful for others.	godfather (25)
323579	2005-02-11 06:20:00	Sounds to me like you need to get Xtra/Telecom to investigate what plan you were being charged for as that $347 sounds suspiciously like their $2.50 per hour for a month's worth of internet access. Yes, it's very easy to use 100+ hours per month without realising. Once you can verify this, you may then have a better chance at getting the charge refunded. However, I would be exceptionally polite to the ppl you talk to as going off grumpy at help-desk ppl tends to get one nowhere. I'm wondering if the CD you got from Noel Leeming was a very old Xtra CD, or perhaps you may have selected the $2.50 per hr option believing that to be the "email only" type of account.	Antmannz (6583)
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