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| Thread ID: 54365 | 2005-02-10 06:43:00 | xtra billing. | Cicero (40) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 323550 | 2005-02-10 06:43:00 | Last month I received a bill from the above,$390 more than it should have been,rang them up and it was agreed that they had charged me hourly and also for value pack($27.95),said he would pass credit. This month I get the bill including the above mentioned 390,ring up again,now they tell me the 390 was the amount that accumulated from my accessing my email for about a month prior to to going on the value pack do da.This they say is charged out at $2.5 an hour,at this point I should mention that I had retained my email a/c at $2.81 a month and had bee looking at it via other peoples computers. Lets say they can charge to access email,the fact is nobody told me there was a charge and therefore no contract,what do you think? I hope that is clear,I can tell you it was difficult with them. At the moment,they are discussing if I should,or will get the credit. |
Cicero (40) | ||
| 323551 | 2005-02-10 06:47:00 | ......if you dance with the devil....... | Metla (12) | ||
| 323552 | 2005-02-10 06:52:00 | ......if you dance with the devil....... So true Met,rest assured I wont if this is not resolved to my satisfaction. |
Cicero (40) | ||
| 323553 | 2005-02-10 07:02:00 | Oh well...Xtra are just Telecom in disguise so this sort of treatment they dish out to customers is not unusual. Hate to say it, and it's been said time and time again, but this is what can happen when a monopoly runs the whole show. I've had endless problems with Telecom billing me incorrectly too so you're not alone. And every time, of course, they say it's never their fault. I would be nice to say 'boycott' Telecom, but unfortunately we're stuck with them, unless of course you're lucky enough to have either cable or a good Wired Country service. |
manicminer (4219) | ||
| 323554 | 2005-02-10 07:06:00 | now they tell me the 390 was the amount that accumulated from my accessing my email for about a month prior to to going on the value pack do da.This they say is charged out at $2.5 an hour,at this point I should mention that I had retained my email a/c at $2.81 a month and had bee looking at it via other peoples computers. Lets say they can charge to access email,the fact is nobody told me there was a charge and therefore no contract,what do you think? Do/did you leave your own computer connected to the internet whilst viewing your emails from other people's computers? If so and you logged on to your account then Xtra would have been charging you an extra $2.50 per hour. From Xtra's Terms and Conditions (www.xtra.co.nz): If more than one user logs on at the same time using the same user ID you will incur additional charges at a rate of $2.50 per hour. We will also charge at that rate for any subsequent users logging on with that username or login ID. Still sounds quite a lot if they want $390 extra for the month though. :confused: |
FoxyMX (5) | ||
| 323555 | 2005-02-10 07:40:00 | Get the feeling there's more to this than is being let on. | ninja (1671) | ||
| 323556 | 2005-02-10 07:42:00 | Sorry I should have said,the only time I logged on via other computers was when I didn't have access to my own for 12 months. Come to think of it why didn't they bill for that period? The period mentioned was from 9th dec to 20th Jan.$390. |
Cicero (40) | ||
| 323557 | 2005-02-10 07:56:00 | Get the feeling there's more to this than is being let on. I can only tell it as I see it and am not in the habit of leaving bits out to suit my argument. |
Cicero (40) | ||
| 323558 | 2005-02-10 09:17:00 | So you were using other peoples computers but logging into Xtra using your details. Did you have that much email that it took 150 hours or so online to deal with? Or did you leave your connection details on the computer for anyone to use? You wouldn't have been charged to access your mail via Xtra Webmail using someone elses flat rate account. | PaulD (232) | ||
| 323559 | 2005-02-10 09:33:00 | So you were using other peoples computers but logging into Xtra using your details. Did you have that much email that it took 150 hours or so online to deal with? Or did you leave your connection details on the computer for anyone to use? You wouldn't have been charged to access your mail via Xtra Webmail using someone elses flat rate account. I am sure there has to be a mistake,but as yet the buggers won't admit it,we will see!. They said,because asked that very question,that I accessing my emaill address I would be charged and not the computer owner. Believe me when I say I didn't spend 150 hrs on email,as you all can well imagine,nobody emails me. |
Cicero (40) | ||
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