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| Thread ID: 142186 | 2016-05-14 03:38:00 | A Happy Chorus Story | pctek (84) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1420465 | 2016-05-14 03:38:00 | Phone line died yesterday around lunchtime ish? Took ages to get hold of Spark, selected ring back and they took 2 hrs 15 mins to call back. Manila suggested I reboot my modem but shut up when I pointed out there was no DSL because the line was dead so why bother playing with the modem. Meanwhile we tested from the plinth back to house. Not our end. Told a line fault (hmm) and tech be out by 7pm Saturday (today). At 8am this morning got a txt from Jonathon who said he had reconnected us at the exchange and all was happy now. And it was. So good on Jonathon for being so speedy and not messing about at our end first like I half expected to get. Yay Jonathon!! |
pctek (84) | ||
| 1420466 | 2016-05-14 09:46:00 | Great, a good outcome, and surprisingly enough from Spark! Help desk people are useless though, in trying to "help" people with real life problems. Yesterday was told by someone from Slingsot that the problem was with the manufacturer of the laptop. Turned out it was the settings in their modem/router. Ended up fixing the thing despite all their so called help! LL |
lakewoodlady (103) | ||
| 1420467 | 2016-05-14 21:42:00 | Great, a good outcome, and surprisingly enough from Spark! H Spark may be bad these days, but of the 3 they are better (slingshot, Vodafone, Spark). Also Spark weren't the heroes. Chorus was. He was fast - he txted to check with me. All great. (OK, we'll ignore the fact that some Chorus twit probably unplugged us in the first place) |
pctek (84) | ||
| 1420468 | 2016-05-14 23:17:00 | Great result, good to see it go well (apart from whatever happened to start with). As an employee of one of Choruses service companies I feel I could point out that whoever fixed the line was not a Chorus Employee but one of the 3 service companies that do all the work for them :) Sometimes the problem with a provider these days is the separation between who you pay your bills to and who looks after the physical network. First you have to convince your provider (spark in this case) there's an actual fault someone needs to look at, then they have to decide it's a line fault and pass that on to Chorus who pass it on to one of their service companies. By the time someone looks at the problem it would have been through at least 3 other people. Who owns what and who pays who can get confusing, Chorus own the cable network for the most part, and a lot of the broadband equipment, and the roadside cabinets. Spark own the telephone network and their mobile network, and some of the broadband network, and lease the lines from chorus like most other providers to get to their customers. Neither Spark nor Chorus employ any field staff, they contract that out. The new UFF fibres belong to whoever won the contract in your area. If you had a copper phone line from Spark and an UFF line from someone else you could be potentially dealing with 6 different companies - service provider - network provider - service company x 2 Sometimes they overlap but not always. |
dugimodo (138) | ||
| 1420469 | 2016-05-15 03:35:00 | I feel I could point out that whoever fixed the line was not a Chorus Employee but one of the 3 service companies that do all the work for them :) Oh I know that! Husband was an ex-PO employee in the exchanges, stayed until 1991..... It's easier to say Chorus than contractor who works in a self-employed way for Chorus... And yes, like couriers - what contractor you get often determines the level of service you get, not necessarily the actual company they work for. I know a few bad stories, just thought here's a happy one for a change. |
pctek (84) | ||
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