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| Thread ID: 142579 | 2016-07-28 06:40:00 | Windows 10 update this afternoon - now cannot boot. | EFFIGY (12530) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1423765 | 2016-07-29 04:03:00 | It seems that the problem may have something to do with user my account. I got Windows to boot normally as Administrator. As soon as I clicked my account I was back to black screen. The 'Administrator' account is a legacy from a failed remote assistance session with Microsoft a few months back, they were trying to fix my Office 365 and left me with that Administrator account. I don't use it and it has just sat there ever since. They created it not me. Administrator is useless, none of my apps or data is available. I would delete it if I knew how. It does however confirm that I have a graphics problem, I think. |
EFFIGY (12530) | ||
| 1423766 | 2016-07-29 04:12:00 | Does the other acct appear under control panel / user accounts? | Speedy Gonzales (78) | ||
| 1423767 | 2016-07-29 04:34:00 | Does the other acct appear under control panel / user accounts? It does in Safe Mode |
EFFIGY (12530) | ||
| 1423768 | 2016-07-29 04:38:00 | Can you remove it in safe mode then? | Speedy Gonzales (78) | ||
| 1423769 | 2016-07-29 04:44:00 | Can you remove it in safe mode then? No. I don't have that option |
EFFIGY (12530) | ||
| 1423770 | 2016-07-29 04:48:00 | If it is a graphic Driver problem, download this program: www.guru3d.com Scroll down the page to get the latest version -16.1 put it on a USB drive. Since you can get into safe mode OK that's good, as that program wants to work in safe mode anyway. Run it and rip out all the graphic drivers. On reboot W10 should install the defaults and hopefully boot normally. Then you can figure out the correct drivers or W10 will put them in if it finds them. Edited: you wont be able to remove administrator account its the default built into windows. |
wainuitech (129) | ||
| 1423771 | 2016-07-29 05:23:00 | On reboot W10 should install the defaults and hopefully....... *thud* face hits desk. Nope, still black. The programme ran smoothly, l selected the recommended 'clean thoroughly' setting. Now what ? |
EFFIGY (12530) | ||
| 1423772 | 2016-07-29 05:52:00 | For starters, go into safe mode with networking. Make sure you can get on the internet, main reason is to make sure the hardware is activated with MS, other wise if its not yet you wont get the free upgrade. Hopefully your Ethernet drivers are detected, once booted in safemode/networking go into the control panel / system, Check to see if its activated ( it will say near the bottom). What you can try, once online ( in safemode) run windows update manually, see if it locates any drivers to install( its a long shot) If you have any antivirus software installed that has to come out as well. Normally if its really bad and wont boot I save the data, wipe the drive and install from fresh. As long as its activated if you have to reinstall it will be OK after today, if not, then its missed out. Been doing that today - started out as 4 upgrades today ended up with 6 ( still going) :waughh::waughh: |
wainuitech (129) | ||
| 1423773 | 2016-07-29 05:55:00 | Standby, I may be having a breakthrough. I ran the tool a second time and got through to my desktop. Clearly there are no graphics drivers working. The nasty update is running (I had done a system restore early in the piece). Had to laugh at this...7329 | EFFIGY (12530) | ||
| 1423774 | 2016-07-29 06:56:00 | OMG! So long as I don't install the video driver I am fine. Microsoft better fix this toute suite. Top end graphics card and I can't use it! |
EFFIGY (12530) | ||
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