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Thread ID: 87732 2008-03-02 06:43:00 Cable connection very slow Robbie W (12490) Press F1
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645538 2008-03-02 06:43:00 Hiya hoping to find some help here.

80 mins to get hold of paradise tech so thought I'd have a try here.

I get very slow connection speeds at times during the last few days,made no new installations etc,for some reason the connection just slows down then later on goes well for a while.I can't understand it no info re slow server on paradise site.

Quite easy tell when it is on slow go I just start outlook and if it doesn't download email in secs I know "here we go again".

I was hoping to find a thread here suggesting it was paradise not my computer.

I had this sort of problem about 5 weeks ago when I finally got in touch with them they said they would send a technician out at my expense of course and 2 hrs later I got a phone call to say they had fixed the problem.

This time it has been going on for about 3 days and as I have paid subs for online games it is getting very frustrating.

Comments or any help most appreciated.

As a point of interest it took me 19 mins to acess this page so I could write this.

Just ran outlook not even 1sec to get the no messages. 		Robbie W (12490)
645539 2008-03-02 06:51:00 Hi Robbie,

What sort of plan are you on? Is it possible that you have been capped?

I had a similar problem (im with Telecom though) where i would lose connection with Telecom. I rang them up and got them to do a port reset which solved the problem. but that was a total loss of connection not a slow connection.

You should try to update your network card drivers (or if the network card is built in to your motherboard then update the motherboard drivers instead)

Another thing to try is see if there are any firmware updates for your modem. (make sure you do a backup of the modem's config first)

cheers,

James 		jamesmcphersonvrx22rochel (11915)
645540 2008-03-02 07:57:00 First port of call should be Paradise home page and check network status. This should tell you if it is a general problem or something particular to you.
There has being some problems in Paradise over the last few months and hopefully they will be over soon. 		tutaenui (1724)
645541 2008-03-02 08:07:00 Hi James not capped new month just started and they charge not cap :).Any way since writing I have been playing my online game nonstop no problems.Got back to this site and page before I could say "Jack Robinson"I also point out that I can watch the connection icon just stays blue when a good speed.

Thanks for reply just can't see it being the modem all lights are as normal at all times and the status is connected 20mps.

Tuta no they never put it on the home page and very seldom have a message like that on the support site,pleased to see you say they have been having problems hopefully that is what is wrong.They never give a credit for poor service though.

Regards Gramps 		Robbie W (12490)
645542 2008-03-02 08:22:00 Hi James not capped new month just started and they charge not cap :).Any way since writing I have been playing my online game nonstop no problems.Got back to this site and page before I could say "Jack Robinson"I also point out that I can watch the connection icon just stays blue when a good speed.

Thanks for reply just can't see it being the modem all lights are as normal at all times and the status is connected 20mps.

Tuta no they never put it on the home page and very seldom have a message like that on the support site,pleased to see you say they have been having problems hopefully that is what is wrong.They never give a credit for poor service though.

Regards Gramps

for faults its best to check the status page (http://networkstatus.telstraclear.co.nz/) at telstraclear 		plod (107)
645543 2008-03-03 04:39:00 Hi James not capped new month just started and they charge not cap :).Any way since writing I have been playing my online game nonstop no problems.Got back to this site and page before I could say "Jack Robinson"I also point out that I can watch the connection icon just stays blue when a good speed.

Thanks for reply just can't see it being the modem all lights are as normal at all times and the status is connected 20mps.

Tuta no they never put it on the home page and very seldom have a message like that on the support site,pleased to see you say they have been having problems hopefully that is what is wrong.They never give a credit for poor service though.

Regards Gramps

Hi Gramps,

Even though the modem lights seem normal, manufacturers of modems release new firmware for their devices which fix problems. It is worth a shot to see if it makes a difference. I have often fixed intermittent problems like this with basic updates. It is a good place to start, update everything to latest versions then try troubleshoot the issues.

What make and model is your modem?

Cheers

James 		jamesmcphersonvrx22rochel (11915)
645544 2008-03-03 08:45:00 Thanks James

Motorolo SURFboard SB5100 USB cable modem supplied by Telstra.I will look into this about the only item i have not updated drivers.

Regards Gramps 		Robbie W (12490)
645545 2008-03-03 13:08:00 Don't worry about a 'Firmware Update' Telstra do them automatically. You mayneed to 'reboot' the modem though (Pull the power lead from the back of modem. Small black one at the bottom) Leave it 'unpowered for about 5 minutes, then replace it. That's how the modem 'reboots' with cable.
There's a way to check the modem status too. But the URL escapes me at present!
Regards. 		DUNK (1527)
645546 2008-03-03 18:54:00 Thats the 192.168.0.1 isn't it? Or is that the router.... the_bogan (9949)
645547 2008-03-03 19:30:00 Had a similar problem with my connection last year, up and down , slow then ultra fast - wouldn't stay stable .

The guy from Telstra came attached his box of tricks - and a few ewwwws and arwhhhs thats not right - and he adjusted the settings and that fixed the problem .

It was something to do with the frequency being to high, and causing the modem to cut out, the db rating was up around 60-70 .

After adjustment Here are the settings today ( . imagef1 . net . nz/files/Modem1204572430 . jpg" target="_blank">www . imagef1 . net . nz) - they do change slightly all the time, but the Tech guy said the Signal to Noise Ratio should be in the Low 40's at the most, lower the better, last night it was around 41 .
There's a way to check the modem status too . But the URL escapes me at present The address is http://192 . 168 . 100 . 1 		wainuitech (129)
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