Forum Home
Press F1
 
Thread ID: 87993 2008-03-11 15:03:00 the problem is blue screen than restart snow rose (13341) Press F1
Post ID Timestamp Content User
648580 2008-03-11 15:03:00 Hi everyone

The problem happened when my friend install kaspersky, than she made restart than blue screen appear than it restart automatically... i can open the PC only in safe mode

and i delete the kaspersky in safemode
but it still occur the problem for the blue screen and restart

and when i tried to reinstall the kaspersky it appears for me this messege ((the system administrator has set policies to prevent this installation))

So plzzzzzzzz help to solve this problem 		snow rose (13341)
648581 2008-03-11 19:24:00 Welcome to Press F1 Snow_ rose.

Looks like Kaspersky is causing all sorts of problem.

You can try running system restore back to before you installed the software to see if that fixes it, or go to This page here (support.kaspersky.com) down near the bottom is instructions on how to force Kaspersky out of your system. That should fix it.


Use a different Antivirus - something like Nod32 (http://www.eset.com/) 		wainuitech (129)
648582 2008-03-11 20:42:00 and i delete the kaspersky in safemode
but it still occur the problem for the blue screen and restart


Whats the blue screen error exactly?

Should say STOP: 0xsomething....... 		pctek (84)
648583 2008-03-11 23:29:00 If it's not staying on the BSOD long enough to write down the

" STOP: 0xsomething....... "

Then do this :

1. Go to Start -> Control Panel -> System
2. Go to Advanced
3. Under the Startup and Recovery section, click Settings...
4. Under System Failure un-check "Automatically restart"

I'd try Wainuitech's suggestion's of system restore and the Kaspersky link he posted first tho :) 		bevy121 (117)
648584 2008-03-12 07:08:00 Welcome to Press F1 Snow_ rose .

Looks like Kaspersky is causing all sorts of problem .

You can try running system restore back to before you installed the software to see if that fixes it, or go to This page here ( . kaspersky . com/faq/?qid=193239279" target="_blank">support . kaspersky . com) down near the bottom is instructions on how to force Kaspersky out of your system . That should fix it .


Use a different Antivirus - something like Nod32 (http://www . eset . com/)

yeah i uninstall it from the PC ,, and i delete all files for it by regfinder Program

but still the problem :( 		snow rose (13341)
648585 2008-03-12 07:10:00 Whats the blue screen error exactly?

Should say STOP: 0xsomething.......

Yes its like that 		snow rose (13341)
648586 2008-03-12 07:11:00 If it's not staying on the BSOD long enough to write down the

" STOP: 0xsomething....... "

Then do this :

1. Go to Start -> Control Panel -> System
2. Go to Advanced
3. Under the Startup and Recovery section, click Settings...
4. Under System Failure un-check " Automatically restart "

I'd try Wainuitech's suggestion's of system restore and the Kaspersky link he posted first tho :)

i did what u said exactly but nothing change :( 		snow rose (13341)
648587 2008-03-12 08:27:00 Okay - it starts OK in safe mode - so that means theres still some sort of driver issue (usually)

Did you try system restore from safe mode till before Kaspersky was installed ?? - if so ------- Restart in safe mode, click start/run type in msconfig press enter or OK - on the startup tab look through and look for ANYTHING relating to Kaspersky in its name. Untick them if you find any and reboot.

Also try this - These will work in safe mode - download Ccleaner from my sig, load it to a pen drive, install on the PC. Run it, look in Tools/startup look for Kaspersky remove entries, -- under registry - tell it to scan and fix the faults - reboot - if still no good load Hijack this (www.trendsecure.com) run and select save a log file, copy/ save and paste back the log file. 		wainuitech (129)
648588 2008-03-12 08:51:00 Okay - it starts OK in safe mode - so that means theres still some sort of driver issue (usually)

Did you try system restore from safe mode till before Kaspersky was installed ?? - if so ------- Restart in safe mode, click start/run type in msconfig press enter or OK - on the startup tab look through and look for ANYTHING relating to Kaspersky in its name. Untick them if you find any and reboot.

Also try this - These will work in safe mode - download Ccleaner from my sig, load it to a pen drive, install on the PC. Run it, look in Tools/startup look for Kaspersky remove entries, -- under registry - tell it to scan and fix the faults - reboot - if still no good load Hijack this (www.trendsecure.com) run and select save a log file, copy/ save and paste back the log file.

but what if there is not a restore point?? what shall i do
how to restore? 		snow rose (13341)
648589 2008-03-12 08:52:00 Update to above >>> start the PC in safe mode again, click start/run type in eventvwr look through the system logs, there should be something that coincides with the BSOD, double click the entry and post back the complete message.

Edited:
but what if there is not a restore point?? what shall i do
how to restore? Have you looked to see if there is a restore point to before the event ?? if there is no point, then its manually removing the problems files, but with out knowing whats loading its all guess work - hence those logs are a huge help. Esp the Hijackthis. 		wainuitech (129)
1 2 3