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Thread ID: 142703 2016-08-24 03:03:00 Outlook.com Poppa John (284) Press F1
Post ID Timestamp Content User
1424851 2016-08-30 22:23:00 Hi All
I Tried O for outlook yesterday. Part way thro the setup it stopped & I got this error message.

cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. T he file C:\Users/Poppa John\AppData\local\Microsoft\Outlook\Poppa John36@outtlook.com.ost is not an Outlook Data File (.ost)

PJ
Poppa John (284)
1424852 2016-08-30 22:44:00 Hi All
I Tried O for outlook yesterday. Part way thro the setup it stopped & I got this error message.

cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. T he file C:\Users/Poppa John\AppData\local\Microsoft\Outlook\Poppa John36@outtlook.com.ost is not an Outlook Data File (.ost)

PJ

A bit more. I was browsing thro Apps & Features & see that.....Microsoft Office 365 -en-usin Not Available. This probably explains the above Error Message. So what do I do about it? Thanks. PJ
Poppa John (284)
1424853 2016-08-31 00:10:00 cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. T he file C:\Users/Poppa John\AppData\local\Microsoft\Outlook\Poppa John36@outtlook.com.ost is not an Outlook Data File (.ost)

an ost is used (by outlook) for imap or exchange(hosted exchange)
an ost is an outlook data file, there is something wrong with your ost
I hate to even mention o.com , but.... :)

who are your 3 emails hosted with , @xtra & who else

go into the email setup (try via control panel), data files , remove that .ost (ost is just a local copy of whats on that email server)
IF you have an John36@outtlook.com email adress, try removing it from outlook(you email setup program) & re-setup with pop3

go down to the pop setup , below
support.office.com
1101 (13337)
1424854 2016-08-31 04:03:00 I think you need some professional help to set up you Office 365 and especially Outlook.
There may be someone locally that can do it for you or perhaps even call Microsoft NZ Support

Either that or allow someone to access your computer remotely to do it.

The way it is going at the moment you will never get it sorted.
Jedsdad (17435)
1424855 2016-08-31 05:23:00 Is there any reason you cant use windows live mail.
Be a whole lot easier for you to set up.
Driftwood (5551)
1424856 2016-08-31 05:33:00 Because Outlook.com email addresses will no longer work with WLM. There was an email from Microsoft some time ago now that this was happening Jedsdad (17435)
1424857 2016-09-01 01:23:00 Because Outlook.com email addresses will no longer work with WLM. There was an email from Microsoft some time ago now that this was happening

WLM should work via pop3 . O.com supports pop3 (Im assuming, I havnt tried it)

Anyway PJ, resetup your @outlook.com email adress as a pop3 a/c in outlook(the program).
1101 (13337)
1424858 2016-09-01 02:27:00 From Microsoft in May
Dear User,

Earlier this year we introduced a new Outlook.com that provides enhanced performance, security and reliability.

It appears that you are currently using Windows Live Mail 2012 to connect to your Outlook.com account. Windows Live Mail 2012 does not support the synchronisation technologies used by the new Outlook.com. When account upgrades begin at the end of June, you will no longer be able to send or receive email sent to your Outlook.com account in Windows Live Mail 2012. Rest assured, you can always access your Outlook.com account via any web browser at any time, and you will continue to have access to all your data that is currently in Windows Live Mail 2012.

If you currently use Windows Live Mail 2012, we recommend that you switch to the Mail app in Windows today. The Mail app is built in to Windows 8.1 and Windows 10. To begin using it, simply launch the app and add your Outlook.com account.


If you are using Windows 7, you can upgrade to a newer version of Windows to use the Mail app. If you do not wish to upgrade, you can access your account via a web browser, or you can take advantage of a free one-year subscription of Office 365 Personal and use Outlook 2016 to connect to your account.* Outlook 2016 works on Windows 7, Windows 8/8.1 and Windows 10.

Please take action before 30 June 2016, which is when we’ll begin upgrading accounts that currently use Windows Live Mail 2012.

We recognise that changes like this can be difficult, and apologise for any inconvenience this causes you. If you have more questions, please find answers to common FAQs in this help article, or you can contact Microsoft support.


Yours sincerely,
Outlook.com team
Jedsdad (17435)
1424859 2016-09-01 02:29:00 There is also this link about WLM
support.office.com
Jedsdad (17435)
1424860 2016-09-01 02:31:00 As for using MS Outlook (the program) you also need to activate the POP3 Setting for @outlook.com email addresses by logging into the address on the web.
It is not on by default.
Jedsdad (17435)
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