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Thread ID: 142661	2016-08-13 06:10:00	Paging iGurus.	B.M. (505)	Press F1

Post ID	Timestamp	Content	User
1424405	2016-08-13 06:10:00	It never ends. Further to all previous posts regarding the late mates computer, along with his widows computer, the small matter of his iPad has now cropped up. :rolleyes: Yes it’s been sitting in a draw for over 12 months, the battery was flat and Apple have seen fit to lock it for security reasons. So, I went onto appleid.com and tried to reset it there but unfortunately they want to know the street he grew up in, his favourite children’s book, his first pets name, and on it goes. Regretfully, none of his family or friends have got a clue what he registered and even a lucky guess could fail because of different spelling. So, the question is what does one do now? I’m sure this is by no means an isolated case of somebody dying without leaving a list of passwords. Surely Apple must have systems in place to deal with this sort of situation, but what? Once again all suggestions appreciated. :thanks	B.M. (505)
1424406	2016-08-13 10:27:00	If you have the original proof of purchase Apple will unlock it for you.	CYaBro (73)
1424407	2016-08-13 23:13:00	Thanks for that CYaBro. Yes, I’ve just spent ½hr on the phone to Apple Help, which I think was in America. Well, the guy was definitely American and I don’t know how many times he stressed that “Here at Apple, security is of prime importance” so in the end I pointed out that I note that their security even extended to helping Terrorists, (whereby Apple wouldn’t help the FBI to crack a Terrorists phone). So, effectively that was a total waste of time, but he did confirm that the purchase documents would have to be presented to an authorised Apple Dealer, which presents another problem because I don’t think Tauranga or Mount Maunganui have one any more? The old one has definitely gone and there doesn’t seem to be one in the Yellow Pages and the purchase documents are well gone. Anyway, looks like this Apple is full of Brown Rot and destined to become E-junk. :badpc:	B.M. (505)
1424408	2016-08-13 23:53:00	I thought that it was possible to factory reset them when there is no other alternative, have not done it myself on an Apple.	zqwerty (97)
1424409	2016-08-14 22:31:00	I thought that it was possible to factory reset them when there is no other alternative, have not done it myself on an Apple. support.apple.com "If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled" "Erase your device with iTunes" "If you don't use iCloud and you can't sync or connect with iTunes, use recovery mode." Just a suggestion, Ive never tried this :)	1101 (13337)
1424410	2016-08-14 22:59:00	Yup easy enough to factory reset an iDevice by putting it into recovery mode, however if the device has been locked with the Find My iPhone/iPad (FMiP) security feature, one of the first things it will ask for, after the factory reset, is for you to enter in the Apple ID and password to unlock it from that account. No way around that at all unless you have access to that Apple ID account, or can provide proof of purchase to Apple. Just remembered that from the 1st of August an Apple Authorised Service Provider can no longer help with getting the FMiP removed from a device, only Apple themselves can do it now.	CYaBro (73)
1424411	2016-08-15 03:56:00	So the ipad now becomes itrash. What a waste.	linw (53)
1424412	2016-08-15 04:04:00	So the ipad now becomes itrash. What a waste. I'd rather have a robust security system in place, to deter theft. The system works. If you don't have a copy of the proof of purchase, to provide to Apple who will then unlock the device for you, you can go back to the Apple Authorised Reseller that you purchased it from and get a copy of it from them. If you bought the device second hand, and it is locked, then most likely it is a stolen device.	CYaBro (73)
1424413	2016-08-15 11:32:00	I'd rather have a robust security system in place, to deter theft. The system works. If you don't have a copy of the proof of purchase, to provide to Apple who will then unlock the device for you, you can go back to the Apple Authorised Reseller that you purchased it from and get a copy of it from them. If you bought the device second hand, and it is locked, then most likely it is a stolen device. Problem is the person who bought the iPad or iPhone is dead and the beneficiaries of the estate, in this case his wife, haven't a clue about its purchase. Further, it wasn't locked by the owner, it was locked by Apple, and the company we think he may have purchased it from have gone, probably broke, because people are waking up to what a dork outfit Apple is. Personally, I don't believe Apple have the right to lock a device on a whim, in this case because it hadn't been used.	B.M. (505)
1424414	2016-08-15 13:00:00	Problem is the person who bought the iPad or iPhone is dead and the beneficiaries of the estate, in this case his wife, haven't a clue about its purchase. Further, it wasn't locked by the owner, it was locked by Apple, and the company we think he may have purchased it from have gone, probably broke, because people are waking up to what a dork outfit Apple is. Personally, I don't believe Apple have the right to lock a device on a whim, in this case because it hadn't been used. Really sorry about your late mate but how do you know they didn't lock it? Apple don't lock devices unless there are too many attempts at entering in the PIN or passcode. The Find My iPad security feature, that locks a device to an Apple ID, has to be turned on by the owner, Apple can't do this. There are ways of getting the FMiP turned off on a device, but Apple have a process that they have to follow, if it was too easy to get it turned off then anyone could do it and make the security feature useless. Do you not have access to the email account that was used for the Apple ID? You can do a password reset via that so you don't need to know the answers to the Apple ID security questions. If you want to give me the serial number of the iPad I can see if I can find out more info on the device for you?	CYaBro (73)
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