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| Thread ID: 88573 | 2008-04-01 05:54:00 | Telstra cable broadband issue | jonboy (11457) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 654944 | 2008-04-01 05:54:00 | I have Telstra cable broadband . Sometimes when I turn on my pc, I cant connect to the internet . The network connection tells me it is connected and the modem is functioning as it should . Restarting usually solves this but is a pain in the ass . Does any one know whats up before I have to go to their help centre? |
jonboy (11457) | ||
| 654945 | 2008-04-01 08:20:00 | Hey, We had this problem too, and rung Telstra about it. They said to pull out the power connection to the modem and put it back in and turn it on and this should work. (If this doesn't work try the other cables) We have to do this when my computers cable to the modem is taken out and put back in. We have had the same thing happen to our digital TV connection which is through them. |
pinkygirl (11122) | ||
| 654946 | 2008-04-01 20:46:00 | Hi there Not an answer to your problem but we have a similar issue. For many months now our broadband connection has been falling over at different times day and night. It started happening maybe once every couple of days then, at its worst, it was happening several times a day. We run a home network through a router. We've been ontoTelstra on a number of occasions with very little in the way of useful help. We've even been visited by a Telstra technician a couple of times and have been told everything is set up perfectly and they "can't really see what the problem is". There was a suggestion that it could be the router, but that is Telstra's opinion. However, we finally bit the bullet a few weeks back and bought a new super-duper router at a cost of nearly $200. This hasn't resolved things. The connection still falls over at least once a day. I think things really started to do downhill when Telstra started announcing their "upgrades" and offered clients bigger (faster/better??!!) broadband plans. We have a static IP address, assigned by Telstra, which should run 24/7. Our router/modem are both on all the time but not the PCs. Generally speaking disconnecting the modem and/or the router for a minute or two resolves the problem but, as you say, this is "a pain in the ass". The fact is the connection should be constant and reliable. We are paying for a service we don't actually receive. I hope you have more success in resolving your problem than we have so far. Cheers |
k8smum (6062) | ||
| 654947 | 2008-04-02 06:49:00 | It's nice to know you're not alone. This happens also to us - service is generally very good except router needs to be re-started on a frequent but irregular basis. Can go for several days, then needs to be re-started every day for a while. It just means flicking the wall switch on and off, but why he cries......why? Telstra help desk play dumb and blame the router. Yeah right! | Shortstop (632) | ||
| 654948 | 2008-04-02 07:04:00 | Had similar problems last year - the problem was with the router not being reset automatically to the right settings, as Telstra had done some "upgrades" and this caused all sorts of problems . It wasn't till I insisted that it was the modem and threatened to throw it out the window, since being a tech myself I had tested every other component that they sent a Telstra tech around and put it right . Try this first before ringing -- open a browser in the address bar, type in . 168 . 100 . 1 press enter, when the modem configuration opens, look at the Signal settings, they should look something close to This picture (http://www . imagef1 . net . nz/files/Modem1207119701 . jpg" target="_blank">192 . 168 . 100 . 1 press enter, when the modem configuration opens, look at the Signal settings, they should look something close to This picture (http:) I was told by the telstra tech that mid to low 40's for the signal to noise ratio is good, lower the better . The power level on mine was originally around 70 - now its always around the low 40's . If the settings are WAY different to the above call telstra and advice them . |
wainuitech (129) | ||
| 654949 | 2008-04-02 07:52:00 | Try this first before ringing -- open a browser in the address bar, type in 192.168.100.1 press enter, when the modem configuration opens, look at the Signal settings, they should look something close to This picture (http:) I was told by the telstra tech that mid to low 40's for the signal to noise ratio is good, lower the better. The power level on mine was originally around 70 - now its always around the low 40's. . I've been on Telstra cable for several years with good results, but was pleaed to see the page you indicated. s/n about 38. Cheers Tony |
TonyF (246) | ||
| 654950 | 2008-04-02 08:08:00 | Just fully read K8smum's post ( better late than never) :) , that sounds about the same sort of thing I discribed. when Telstra started announcing their "upgrades" and offered clients bigger (faster/better??!!) broadband plans. Thats about the time for sure. Regarding the equipment, you don't have to have expensive routers with all the bells and whistles - the lights are enough :D I have tried many different brands over the years and so far the best one I have found, and have been using for can't remember now its so long is the TP-Link TLWR642G (www.anywarenz.co.nz ) --- A bit over $100 retail. Mine has connected several 5 and 8 port switches, wireless point in the workshop Via 1 of the switches to extend the range a bit and never given any trouble. |
wainuitech (129) | ||
| 654951 | 2008-04-02 08:24:00 | Omigawd! We've just received this email from Telstra: "Hello As part of our current network upgrade programme we would like to make you aware of some small outages affecting Cable Broadband and/or Digital Television services you have with TelstraClear . We will be completing a substantial amount of work over the months of April and May and this will result in a number of small outages in isolated areas over this period . Most of the work is carried out very early in the morning to cause the least possible disruption and it is likely that you will not notice anything . The first group of outages will be on the 7th of April - for 20 minutes each - between 00:01 and 06:00 - affecting a small number of customers in Wellington . There will be subsequent, similar outages affecting small groups of Christchurch and Wellington customers over the coming weeks . We apologise for any disruption caused over the next couple of months and look forward to bringing you the improved service this work will deliver . If you are still experiencing issues with your cable service after the outage and after restarting your cable modem, please contact us on 0508 888 800 and ask for faults (7 . 30am to 11pm, every day) . Regards The Team at TelstraClear " I wonder how bad things are going to be after this latest network upgrade! Cheers all . |
k8smum (6062) | ||
| 654952 | 2008-04-02 08:39:00 | Yes I had same problem. As wainuitech stated if the signal is to high it will cause dropout mine was around 50 the telstra tech needs to plug his box in to get a true signal strenght he will then plug a filter in the line he plugged a 3db in my line problem solved. | drys (347) | ||
| 654953 | 2008-04-02 14:06:00 | We found the problem arose with several computers on One router.We tried the pull-out-the-cable but the other computer still seemed to be across the line. The Repair function quickly fixes that problem but it kept happening. Bought two modems.problem solved? Almost, but to save wearing out the cable connections pulling it in and out we installed a simple toggle switch. Now problem solved. | Apteryx (294) | ||
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