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| Thread ID: 88757 | 2008-04-08 07:59:00 | New computer warranty -want to add another HDD | curly (6655) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 657028 | 2008-04-08 07:59:00 | I have a HP A6260A, which is around 4-6 weeks old. I want to add another HDD, but note there is a seal which indicates the warranty will be voided if broken. I have tried to ring HP on 0800 441147, to see if it is possible for me to add the HDD, but cannot get an answer. Likewise HP.com/NZ is unresponsive. Whats the vote ? Do I slit the seal and install the HDD anyway, or do I dwiddle my thumbs for another 10/11 months, then install it ? |
curly (6655) | ||
| 657029 | 2008-04-08 08:20:00 | Usually a new computer can only be changed under warranty by a Tec registered with HP but that might have changed now what does the warranty book say? It will tell you what you can and cannot do | gary67 (56) | ||
| 657030 | 2008-04-08 08:52:00 | That question will more than likely open a can of worms :cool: There have been many discussions regarding breaking the seal and opening the case, some will advice to hell with it and NO it doesn't void the warranty,( these people wont have to pay the price for that advice if proven to be wrong) others say the exact opposite . SO what's the answer - Well as you have found out getting one from HP is like pulling teeth - painful. Being a Tech and registered with HP myself, I can tell you generally they say something along the lines of - The warranty would not be voided as long as a registered tech works on it, and HP components are used. Non standard HP components may void the warranty. BUT and heres the BUT! - If you break that seal and install something, even another drive or RAM and something happens to cause damage to the original components, then a claim is made, if it is discovered for what ever reason the component you installed has caused the problem then the warranty is voided (I've seen it happen) - so you're damned if you do damned if you don't as HP components are $$$$$$. Update: OFFICIAL Answer From HP - (I rang them)- IF a registered Service Technician with HP breaks the seal and adds components the warranty is NOT voided. If a NON registered person breaks the seal - it IS voided. If a non standard component is added and there's a failure the tech can remove the component and advice HP the seal was broken to check for hardware failure before calling them - hence the broken seal. |
wainuitech (129) | ||
| 657031 | 2008-04-08 09:29:00 | Update: OFFICIAL Answer From HP - (I rang them)- IF a registered Service Technician with HP breaks the seal and adds components the warranty is NOT voided. If a NON registered person breaks the seal - it IS voided. NZ Law (AKA the Consumer Guarantees Act) outranks HP and its crap policies. Don't believe everything they say, because they can neither contract out of the Act nor impose policies that offer lesser benefits than the legislation, but whether you want to take them on or not is your business. I would, but for me it's a path well trodden, and with considerable success. Your mileage may vary. Cheers Billy 8-{) |
Billy T (70) | ||
| 657032 | 2008-04-08 10:00:00 | I've know someone with exact opposite happen with HP - the person installed a Graphic card that they got from Trade Me, something went wrong with it, the card blew,and it took out the board, what caused the card to blow was any ones guess, HP refused to warranty the Board - even consumer agreed it was tough luck - the person had contacted Consumer after speaking to HP. I deal with HP all the time, being registered with them has its advantages, there have been a couple of times I've had to tell the HP repair center what the problem actually was - once HP even replaced a whole PC that was out of warranty by 2 months, with a new one, including a full year warranty on that because the original PC caused so much trouble - still = crap PC though :lol: |
wainuitech (129) | ||
| 657033 | 2008-04-08 10:34:00 | This is annoying stuff - a bit like buying a car with the bonnet sealed and can only be opened by a registered mechanic. | johnd (85) | ||
| 657034 | 2008-04-08 10:45:00 | I've know someone with exact opposite happen with HP - the person installed a Graphic card that they got from Trade Me, something went wrong with it, the card blew,and it took out the board, what caused the card to blow was any ones guess, HP refused to warranty the Board - even consumer agreed it was tough luck - the person had contacted Consumer after speaking to HP. I don't disagree with that, if you cause direct consequential damage to other components then there's no way that the manufacturer should be expected to repair under warranty. The point I make is that they cannot automatically void their warranty just because you break the seals and go inside to add a new or upgraded component. For example, if you add a new hard drive or maybe some extra RAM, and the computer subsequently develops an audio fault, or perhaps the video card fails, they cannot refuse on principle to honour the warranty. There must be a clear nexus between your actions inside the case and the subsequent failure (not just speculation) before they can decline a warranty claim. Shoulda, coulda, woulda just doesn't cut it. Cheers Billy 8-{) |
Billy T (70) | ||
| 657035 | 2008-04-08 11:00:00 | So there's no mistaken what's said, I agree totally, always have, if a person wants to upgrade a PC, doing things like adding in a Drive, add in RAM then they should be able to without any voiding anything. If there is obvious physical damage for example something being forced where its not meant to , then thats different. |
wainuitech (129) | ||
| 657036 | 2008-04-08 11:39:00 | Why shouldn't HP be allowed to say that the warranty is void if the seal is broken? Going by what is said ealier then I should be allowed to crack open my Xbox 360 without voiding the warranty. Yea right! |
CYaBro (73) | ||
| 657037 | 2008-04-08 22:03:00 | Another excellent reason to buy a real computer and not a HP/Compaq/ACER/Dell s***box. You know even if they have proper parts - eg. Seagate HDDs, with their nice 5 yr warranties - you're out of luck? It has to be referred back to the s***box seller who of course give only their standard 1 yr on it. Wainuitech, why are you an HP tech? Just because of the masses of work you'd get from them? I'd go ahead and install it anyway, its probably going to be the best component in the entire thing. Its unlikely you'd cause any problem and arguments over the sad little 1 yr warranty can ensue later. Or better, if something else dies, throw it away and get one built with a proper manufacturers warranty on all the bits. |
pctek (84) | ||
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