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Thread ID: 88757	2008-04-08 07:59:00	New computer warranty -want to add another HDD	curly (6655)	Press F1

Post ID	Timestamp	Content	User
657038	2008-04-08 22:39:00	I don't disagree with that, if you cause direct consequential damage to other components then there's no way that the manufacturer should be expected to repair under warranty. The point I make is that they cannot automatically void their warranty just because you break the seals and go inside to add a new or upgraded component. For example, if you add a new hard drive or maybe some extra RAM, and the computer subsequently develops an audio fault, or perhaps the video card fails, they cannot refuse on principle to honour the warranty. There must be a clear nexus between your actions inside the case and the subsequent failure (not just speculation) before they can decline a warranty claim. Shoulda, coulda, woulda just doesn't cut it. Cheers Billy 8-{) Pity you didn't take law B,you have the right mind set for certain types of litigation.	Cicero (40)
657039	2008-04-09 04:35:00	Wainuitech, why are you an HP tech? Just because of the masses of work you'd get from them? Never said I was A HP tech, I did say I was Registered with HP. Heres what I was referring to - many moons ago, I was doing a lot work on HP/Compaq PC's mainly the cheap warehouse jobbies, replacing the crap modems that blew all the time, and people didn't want to wait for a week or more for HP to fix it. - Customers didn't care about the small cost of a modem. So as not to void any warranties It was suggested by HP that I phone, they log the serial number and all was well. When talking to the guys at HP in Wellington they suggested I contact HP and get my own business registered so I didn't have to call them all the time, that way I could go into a sealed PC, break the seal and not void the warranty. So I ring HP to ask them and after jumping through hoops and answering all sorts of questions, and they did checks, I got my company registered. All it entails is permission to break seals and not void the warranty, being in the business a person should know what they are doing - I think it was mainly to do with static safety some how. If I wanted to purchase HP parts, I would need to do their service exam - and you get a certificate Wippy do!!:lol: I signed up with HP got the course,most of it is stuff you would do every day but others are specific to HP, the course is self paced - both online or in pdf, it also has LOTS of interesting things, like how to read their codes and what each code means, all the different types of makes they have. Example (www.imagef1.net.nz)	wainuitech (129)
657040	2008-04-09 13:33:00	Pity you didn't take law B,you have the right mind set for certain types of litigation . I did work in law for a number of years as a lay advocate Ciccy and was quite successful, I won a few cases against qualified lawyers and have some very nice compliments from Judges enshrined in the case records . I have also been heavily involved in more recent times with legal activities in NZ and the US as an expert witness and technical adviser to counsel, and have also done some work in the consumer law arena as well . So, what you see is not always what you get, I have a wide range of experience . Sadly computers are not an area where I can claim much expertise . Life leads one down strange pathways, and I could never resist a challenge . Cheers Billy 8-{)	Billy T (70)
657041	2008-04-09 13:40:00	Why shouldn't HP be allowed to say that the warranty is void if the seal is broken? Going by what is said ealier then I should be allowed to crack open my Xbox 360 without voiding the warranty. Yea right! Yes you certainly can do that, but be prepared to fight for your rights. Doesn't matter much what MS say, the NZ retailer or agent is the target and they are bound by NZ law and cannot contract out of it. Mind you, what valid reason could you have for cracking open your Xbox? As I understand the situation, it is not upgradable like a computer so you can't just open it for fun, there has to be a good reason. Cheers Billy 8-{)	Billy T (70)
657042	2008-04-09 17:06:00	You could possible just get an external harddrive and plug thru usb? Wouldn't that save all the problems?	Ninjabear (2948)
657043	2008-04-09 21:03:00	Mind you, what valid reason could you have for cracking open your Xbox? As I understand the situation, it is not upgradable like a computer so you can't just open it for fun, there has to be a good reason. Cheers Billy 8-{) You could say the same about a computer then. Why is it assumed that they are user upgradable? HP certainly don't advertise that they are. HP can say that if you wanted to add an extra hard drive you should have done it at the time of purchase and not a month later. If you buy a new car and want anything done to it under the bonnet you have to take it back to the dealer or an authorised mechanic otherwise you could void the warranty, no?	CYaBro (73)
657044	2008-04-09 21:56:00	HP can say that if you wanted to add an extra hard drive you should have done it at the time of purchase and not a month later. You can't. Try going into the local toaster shop and asking for extra bits in the s***box.	pctek (84)
657045	2008-04-09 21:56:00	You could say the same about a computer then . Why is it assumed that they are user upgradable? HP certainly don't advertise that they are . Are you just arguing for the sake of it? The success of the "IBM PC model" was based on the use of standard parts by different assemblers . If you had a computer that only accepted parts supplied by the original manufacturer it would be a niche market product like Apple's . When cars have engines supplied by Intel and petrol tanks by Seagate you could compare their warranty conditions .	PaulD (232)
657046	2008-04-09 22:25:00	Are you just arguing for the sake of it? Yep :p Gotta get in some practise as our first baby will be born any day now and they grow up so fast . :lol:	CYaBro (73)
657047	2008-04-09 22:28:00	Never said I was A HP tech, I did say I was Registered with HP . Heres what I was referring to - many moons ago, I was doing a lot work on HP/Compaq PC's mainly the cheap warehouse jobbies, replacing the crap modems that blew all the time, and people didn't want to wait for a week or more for HP to fix it . - Customers didn't care about the small cost of a modem . So as not to void any warranties It was suggested by HP that I phone, they log the serial number and all was well . When talking to the guys at HP in Wellington they suggested I contact HP and get my own business registered so I didn't have to call them all the time, that way I could go into a sealed PC, break the seal and not void the warranty . So I ring HP to ask them and after jumping through hoops and answering all sorts of questions, and they did checks, I got my company registered . All it entails is permission to break seals and not void the warranty, being in the business a person should know what they are doing - I think it was mainly to do with static safety some how . If I wanted to purchase HP parts, I would need to do their service exam - and you get a certificate Wippy do!!:lol: I signed up with HP got the course,most of it is stuff you would do every day but others are specific to HP, the course is self paced - both online or in pdf, it also has LOTS of interesting things, like how to read their codes and what each code means, all the different types of makes they have . Example ( . imagef1 . net . nz/files/HP_Code . JPG" target="_blank">www . imagef1 . net . nz) That would be damn useful . . . . Have you got a link or something in relation to becoming registered with HP? Or is there something on their website .	wratterus (105)
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