Forum Home
PC World Chat
Thread ID: 59057	2005-06-20 12:26:00	supercheap = supercr*p	philthy (8388)	PC World Chat

Post ID	Timestamp	Content	User
365650	2006-08-10 23:39:00	You only have the right to a refund under the CGA if the goods are not fit for purpose or not what you paid for. That's right, and that's how it should be, but SCC don't seem to understand their obligations in that respect. If people had the right to change their mind after a purchase then it would make sense for stores to answer questions and provide quality information about the stuff that they sell because that would lower the refund risk. The current state is the less information (service) you provide the lower the risk of having to give a refund. Paying by credit card is not a solution. I'm not that liberal Phil, buyers have to take some responsibility so if they don't do their research and buy the wrong part that's their problem, not the seller's. Some companies allow such returns for a limited period but charge a testing and restocking fee, which is fair enough. They can charge what they like for that provided it is within reason, and the purchaser should be grateful for whatever refund they get. They can always sell it on Trade-Me if they don't like the seller's "Oops Returns" policy or costs. Paying by credit card is a protection, not a solution, and in my opinion reversing a credit card payment on the grounds that you bought the wrong product would be fraudulent. If the product was misrepresented that would be acceptable, but in any event, the credit card company won't reverse payments unless you give them good reason and in writing. I would support SCC in those situations. Guidelines provided by Consumer(.org.nz) are very good but they are not a govt agency. All I found at Consumer affairs was a lawnmower example. They wouldn't say how long was reasonable to repair a PC component when I asked them. They can't, because every situation must be assessed on its merits. However, given the ubiquity of PC components, and the relatively low values involved, a replacement after a week would be reasonable for minor items and two weeks for more expensive items that might require some testing. Bear in mind that electronic components can be damaged by bad handling or incorrect installation so there is an element of risk to sellers when dealing with returns. Online only stores should have to display prices than include local shipping because some stores charge a lot for shipping and that shipping is a fixed cost. Here is an example - an Ipod store.apple.co.nz See the prices. You can't buy those products for those prices because shipping is a fixed $20. It would be handy, for me, if the FTA had something to say about this.Yes you can buy it for that price, and I don't see the logic in your argument. Buying the product is one transaction, and you pay the quoted price. Getting it to your premises is another transaction entirely so freight and insurance costs are a separate payment. They don't form an integral part of the product price unless it is clearly stated that delivery costs are included. You don't like the delivery costs, you go pick it up or buy from somebody else. If delivery costs were included in the price for all on-line sales, that would potentially disadvantage buyers who wanted to collect the goods or those who lived closer to the seller. "One size fits all" delivery charges are frequently unfair. I had a local quote for about $450 and 90 days minimum delivery (because they consolidate orders) for a musical, instrument part a few weeks back. I declined to buy on those terms and had one delivered from the States within 8 days for a $NZ200 saving. Other items I buy take 2-3 days for delivery within NZ but under 24 hours from Australia. It is a buyer's world, but buyer and seller have to play by the rules, which is what this thread is all about because we have a company here that makes the rules up as they go along. Cheers Billy 8-{)	Billy T (70)
365651	2006-08-10 23:56:00	Billy - I think you should give the guy a break now. You've said tons on the subject - maybe time to ease up?	Greg (193)
365652	2006-08-11 00:14:00	If PriceSpy removed a vendor on the basis of complaints by unhappy purchasers, they could lay themselves open to a defamation case from the vendor. "PriceSpy should ..." doesn't impress me. Why should he? The guy provides a free service of listed prices. After that, it's up to you to do your own research. If you don't like the fact that it's not his responsibility to guarantee the vendors, don't use his service. Magazines and newspapers don't guarantee their advertisers. TV channels don't. People who insist on buying at the cheapest possible price can't expect to have their hands held. "Fitness for purpose" does not cover "I thought it would do so and so". If you didn't explicitly ask, or read the specifications, it's up to you. I sometimes tell people at auctions, only half joking, "You are buying it cheap; do you want it to work, too?"	Graham L (2)
365653	2006-08-11 00:19:00	Billy - I think you should give the guy a break now. You've said tons on the subject - maybe time to ease up? I agree, I'd finished on the subject anyway. My main objective was to get the correct information up there for all to see, and Phil sounds a pretty reasonable guy so I commented on his answer to show balance. I'm outa here now. Got banks to rob and people to kill. :D Cheers Billy 8-{)	Billy T (70)
365654	2006-08-11 02:19:00	Ok, we all know SC suck. One more comment. Pricespy can list whoever he likes. Its a listing by PRICE. All he needs to do is remove the bit where he says he pays attention to complaints. Then he has no involvement in whether they are dodgy or not. His choice.... The Disputes Tribunal is really for hops who won't repair or replace under warranty. Whats the warranty? Generally with PC components; lets not go off-track into appliances etc because we are discussing a PC shop here; is whatever the manufacturer gives as the warranty. That varies. But I think its fair if you have say a piece of RAM with a 5 year warranty and the shop says, no, its only 1 year, then you have a case. Or if the shop says, no get lost. This was the whole point with SC, they have a reputation with not providing any warranty in a lot of cases, or stalling so long the customer gives up. Thats me done with the subject too now.	pctek (84)
365655	2006-08-11 02:32:00	I agree, I'd finished on the subject anyway. My main objective was to get the correct information up there for all to see, and Phil sounds a pretty reasonable guy so I commented on his answer to show balance. I'm outa here now. Got banks to rob and people to kill. :D Cheers Billy 8-{) If what you have said has been objective and to the point,and it has,then how can you have said to much. Well said I say.	Cicero (40)
365656	2006-08-12 02:45:00	I think I probably have enough ammo to have them delisted from pricespy. I don't really care if they're there or not, but still, Phil said to tell him if someone had a log of the order history (comments), and I've bombarded them for about the last 9 months with no replies at all, except for one stressed message halfway through this 9 month period saying I could have a refund of $9 for my $120 motherboard..... Good old "residual value"...	george12 (7)
365657	2006-08-12 03:58:00	I think I probably have enough ammo to have them delisted from pricespy. I don't really care if they're there or not, but still, Phil said to tell him if someone had a log of the order history (comments), and I've bombarded them for about the last 9 months with no replies at all, except for one stressed message halfway through this 9 month period saying I could have a refund of $9 for my $120 motherboard..... Good old "residual value"... Go to lad,lets see what you can do with these bounders.	Cicero (40)
365658	2006-08-12 05:11:00	super cheap is super junk. there is service is sh**. You know what they do?. They resale faulty products at the same price. Never buy them, some of there things are actually bogus.	gum digger (6100)
365659	2006-08-12 06:26:00	super cheap is super junk. there is service is sh**. You know what they do?. They resale faulty products at the same price. Never buy them, some of there things are actually bogus. To confirm this,we need evidence.Not a slanging match.	Cicero (40)
1 2 3 4 5 6 7 8 9