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Thread ID: 59057	2005-06-20 12:26:00	supercheap = supercr*p	philthy (8388)	PC World Chat

Post ID	Timestamp	Content	User
365640	2006-08-10 03:06:00	I see a lot of traffic going to Super Cheap from PriceSpy and I assume that represents a lot of people that find their service acceptable. It can't all be new customers. I don't see people posting in the forums about how they got a judgement against Super Cheap at the Disputes Tribunal or press releases from the Commerce Commission about them being convicted of unfair trading practices. Get real! Most people just suck it in and go someplace else. Despite what the system would tell you, the Disputes Tribunal costs time and money, and you have to have the confidence to go there to start with. The Commerce Commission isn't there for penny-ante rogues like SCC either, they chase the big boys like Vector. If you want more evidence, do a search of the PF1 archives, there's plenty there. In the meantime do your own research on current complaints. PM LesCarol or Orens in this thread, I'm sure they'd be pleased to talk to you. Especially the former, who appears to have dropped $350 on SCC. That enough to arouse your interest? As for the traffic you see, I don't know how much p*ss you like in your soup, but any p*ss is too much for me. Cheers Billy 8-{)	Billy T (70)
365641	2006-08-10 04:12:00	Can't fault your argument yet B.	Cicero (40)
365642	2006-08-10 04:55:00	I would say a lot of people end up at SC via Pricespy because they are most often at the top of the cheap list. And thats what people use Pricespy for, finding the cheapest price. And Pricespy does say it has a policy of taking feedback about Retailers. So what would most people conclude? As well, there is no problem making a purchase from them, as I have always said its the after sales service that counts. Take the total of SCs sales. How many of them are likely to have a fault? Not all of them - Lets say 20%. Of those 20% how many post their experience on forums such as this or even bother telling Pricespy? Whether they went to Disputes Tribunal or not. Every forum I've ever read has a large proportion of people warning newcomers to stay away from them. You don't end up with a reputation like that for nothing. Phillip, go read Gameplanets forum too if you want other comments. Or even better, put something on your site asking people to tell you their experience specifically with SC, you don't have to make it public if you are worried about being unfair to SC at this stage. Its a pity because Pricespy is a good site, this is the one thing that lets it down, no quality control. That would be OK if it just said its listing cheapest to most expensive and not avoiding listing dodgy retailers but seeing as it does.......	pctek (84)
365643	2006-08-10 05:03:00	More "fan mail" about SC: www.gpforums.co.nz www.gpforums.co.nz www.gpforums.co.nz ' www.gpforums.co.nz	pctek (84)
365644	2006-08-10 11:49:00	Edit: I note that they are not even commented on PriceSpy, whereas other sellers have PS comments about trivial differences in freight charges. They will be commented next time PriceSpy updates. Offtopic The real problem as I see it is that the NZ consumer protection legislation and the fair trading act don't address the issues that are new with online trading. The agencies responsible for these laws don't seem all that interested in helping out with guidelines for traders. The whole point of all the laws is to take the fear and risk out of buying and selling goods and encourage trade. People should be able to return goods bought online for a full refund. There should be specific guidelines for how long warranty repairs can take for each class of product. A step by step guide to making a claim at the disputes tribunal would be nice. They should teach this stuff in school. Parallel imported goods should have to be labeled because the CGA doesn't require that the NZ agent fix them when they break so they are worth less. Online only stores should have to display prices than include local shipping. I would welcome some official guidance.	pricespy (3728)
365645	2006-08-10 11:56:00	I was wrong about SCC, I admit it . Wrong I say . Y'hear? Wrong! A rare admission, (you there Metla?) They are more p*ss than soup . I can guarantee you this, if SCC were delisted from PriceSpy you'd see the fastest retreat since Saddam got the heave from Kuwait . You can afford to offer super-cheap prices when you are screwing customers and creaming cash from those who just write it off to experience and go elsewhere . Cheers Billy 8-{) :mad: Edit: Removed a negative comment because PS seem to be moving in the right direction . Fairs fair .	Billy T (70)
365646	2006-08-10 12:18:00	The real problem as I see it is that the NZ consumer protection legislation and the fair trading act don't address the issues that are new with online trading. Yes they do, they make no distinction as to how goods are sold. TradeMe scams get prosecuted. The agencies responsible for these laws don't seem all that interested in helping out with guidelines for traders. The legislation makes it quite clear what is expected of all traders, regardless of medium. People should be able to return goods bought online for a full refund. They can, there is no contracting out of the Act for sales within NZ. Overseas traders are not controlled though. The remedy in that case is to pay by credit card and reverse the transaction if the goods don't arrive. I've done it and it is very easy. There should be specific guidelines for how long warranty repairs can take for each class of product.Don't know where you've been hiding Phil! There are guidelines provided by Consumer, and essentially anything more than 2-3 weeks is too long, but for non-repair items, replacement within a week is the go. A step by step guide to making a claim at the disputes tribunal would be nice.All available from either the Consumer Affairs website or from your local courthouse. Parallel imported goods should have to be labeled because the CGA doesn't require that the NZ agent fix them when they break so they are worth less.Seller carries the warranty obligation and must replace or refund if not repaired within a reasonable time. In most cases, reasonable would be less than two weeks. Sending overseas is not acceptable. No blame attaches to the NZ agent though, they were bypassed by the importer who then assumes full responsibility. Online only stores should have to display prices than include local shipping.They already have to provide the total transaction cost, what more do you want? It is compliance that is the problem, like by shysters such as SCC. I would welcome some official guidanceIt is all available for the asking, so onto your computer and go looking. Seems you are very poorly informed. What do you think about SCC now? Cheers Billy 8-{)	Billy T (70)
365647	2006-08-10 21:46:00	The real problem as I see it is that the NZ consumer protection legislation and the fair trading act don't address the issues that are new with online trading. I would welcome some official guidance. The real problem is most people are unaware of what they can do about it. Yes there is the Disputes Tribunal but this is mostly online shopping. Say you are in Christchurch and you buy from SC in Auckland. Most people aren't aware that if you live more than 100km from the shop you can have your Disputes Tribunal hearing done by phone conference. But not knowing this do you think they'd bother when they'd be thinking they would have to travel miles to a hearing? And the other real problem is theses places end up getting a lot of advertising through the likes of Pricespy and Trademe.	pctek (84)
365648	2006-08-10 22:03:00	Most people aren't aware that if you live more than 100km from the shop you can have your Disputes Tribunal hearing done by phone conference. But not knowing this do you think they'd bother when they'd be thinking they would have to travel miles to a hearing?I agree, but the most cursory investigation or enquiry will yield that information. The whole Disputes Tribunal process was set up for easy access, so anybody who is that aggrieved could soon find out their options. These are supposedly PC-litereate people, able to search the internet for information, so they should be able to enter "disputes tribunal" into a search engine and read the results. Basically, that's how they found their way to SCC isn't it? I just did a quick check, and if limited to "pages from New Zealand" only, everything you really need is on the first page of hits. Page 2 would pretty much wrap up almost anything else you wanted to know. Take a look and you'll see what I mean. The Citizens Advice Bureaus can offer assistance as well to get you on the right track. Seems to me that most people can't be bothered fighting for their rights, and SCC know that. Cheers Billy 8-{) Edit: Forgot to mention that you can reverse credit card payments in NZ as well, not just for overseas transactions. If buying a lot of goods on-line, I'd recommend credit cards over debit cards any day. They screw you, you screw them right back, especially for non-delivery blamed on couriers when they can't give you the despatch details. Even when they can give the details, the contract is between the supplier and the courier, not the recipient, unless you arrange the delivery yourself, so it's up to the supplier to fix the problem. I had a non-delivery from RS Components the other day and all I had to do was tell them it didn't arrive, they did the rest.	Billy T (70)
365649	2006-08-10 22:41:00	Seems you are very poorly informed . The guide to making a claim at the disputes tribunal is excellent . Thanks . . consumeraffairs . govt . nz/consumerinfo/disputes . html" target="_blank">www . consumeraffairs . govt . nz And if you read it the hearing will be held at the courthouse nearest to where the claim is made . The rest wasn't so good though . You only have the right to a refund under the CGA if the goods are not fit for purpose or not what you paid for . If people had the right to change their mind after a purchase then it would make sense for stores to answer questions and provide quality information about the stuff that they sell because that would lower the refund risk . The current state is the less information (service) you provide the lower the risk of having to give a refund . Paying by credit card is not a solution . The Commerce Commission prosecuted ETop - a smaller fish than SCC . Guidelines provided by Consumer( . org . nz) are very good but they are not a govt agency . All I found at Consumer affairs was a lawnmower example . They wouldn't say how long was reasonable to repair a PC component when I asked them . Online only stores should have to display prices than include local shipping because some stores charge a lot for shipping and that shipping is a fixed cost . Here is an example - an Ipod . apple . co . nz/public/product/group . php?pgid=AP12" target="_blank">store . apple . co . nz See the prices . You can't buy those products for those prices because shipping is a fixed $20 . It would be handy, for me, if the FTA had something to say about this .	pricespy (3728)
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