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| Thread ID: 59057 | 2005-06-20 12:26:00 | supercheap = supercr*p | philthy (8388) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 365630 | 2006-08-09 01:43:00 | Phillip from Pricespy says: "The short answer is that SC are not quite dodgy enough for me not to list them. Yes they have a bad reputation and lousy service - the only way to reliably get in touch is to sign in to their website and comment an existing order - plus their server in US craps out occasionally and they lose data. I do think they are getting better. I continue to list them because they have the best prices for the most popular items and get more traffic from PriceSpy than any other store (I wish it wasn't so). I don't see how I can not list them, but I do threaten to not list them every now and again. Most of the complaints I get are from angry people who have tried to call/email them without making contact and come to the obvious conclusion that they have been ripped off when the correct conclusion is that SC want to minimize the time spent on customer contact and are ignoring messages sent through the wrong channels in spite of the frustration this causes. I wouldn't run a business that way but I don't think their service is any worse than NZ immigration. " |
pctek (84) | ||
| 365631 | 2006-08-09 06:27:00 | That answer is a load of unadulterated heifer dust. If SCC get that much business through Price-Spy the best way to pull them into line is to cut off their income because of their shady practices. If they are failing to provide refunds or accepting money and not supplying the goods or not honouring warranties (all effectively the same thing) then the fastest way to get them to fix up their communication and service standards is to strangle their cashflow. They have the lowest prices because they don't spend money on customer service, it is as simple as that, and whoever Philip is he sounds a bit weak-kneed to me. He lays himself open to potential legal action himself if he knowingly allows fraudulent business activity to be hosted on his site, and although he can argue that he's not liable, he'd have to engage a lawyer and do that in court to prove his point. About that time the SCC mob will probably fold up their tents and vanish, leaving him to face the music. I've had the misfortune to be involved with an Association that was dragged into a spurious court argument like that and innocent or not, they had to play the game to the end and it cost them tens of thousands of dollars. PriceSpy need either an injection of intestinal fortitude, or a flood of emails from PF1 to get them to join the real world and do the decent thing. Of course they could be receiving commissions from SCC sales :rolleyes: in which case I could fully understand their reluctance to do the right thing. Cheers Billy 8-{) :annoyed: |
Billy T (70) | ||
| 365632 | 2006-08-09 09:20:00 | Have to agree with you there. When I was listing components on my website I had a small argument with him about my listing on his site. He claimed you had to be a registered company to be legit. I pointed out being a registered company had nothing to do with legit or otherwise, IRD still class you as a trading business. And being a Ltd company means if they want they can up and run if the company goes under, leaving customers in the lurch and happily start again, like Colin Brown. Whereas not being Ltd means you are personally responsible and can be made to sell personal assests if the situation arose. He always claimed he acts on feedback about companies but SCs continuing presence proves thats a load of horse manure. |
pctek (84) | ||
| 365633 | 2006-08-09 10:21:00 | If PriceSpy continues to list a disreputable business then the likes of us PF1 users should quit recommending his site. | Greg (193) | ||
| 365634 | 2006-08-10 00:37:00 | If my emails are going to end up here then I might as well post here myself. Yes the service at Super Cheap is poor but I don't have reason to believe that they are dishonest. I don't want hear from people who have had their email and phone calls ignored because Super Cheap make it clear enough that they don't answer those. You have to sign in to your account to contact them about orders you have made and for warranty returns and as far I can tell they do respond to those comments. If anybody wants to convince me that Super Cheap shouldn't be listed on PriceSpy then I want to see a copy/paste of that persons order history. philip@pricespy.co.nz |
pricespy (3728) | ||
| 365635 | 2006-08-10 00:48:00 | I hope you didn't think I was rubbishing your site Philip. But you must have noticed that a lot of forum users recommend it, which must help you gain a fair bit of click-throughs and hence some advertising revenue. I've even advertised on your site myself. But public opinion should matter somewhat, and if the consencus is that you're representing a dodgy crowd (not dodgy, dishonest; I mean dodgy, lousy service), then it might pay you to re-think about representing them. (Not that I'm trying to say how you should run your own affairs!!!!) |
Greg (193) | ||
| 365636 | 2006-08-10 01:12:00 | I've seen enough complaints of lost money to conclude that PriceSpy is close to being an accessory after the fact, figuratively, if not literally. Great site Philip, and I rely on it for my purchases, but in the matter of SCC, if your head was any deeper in the sand you'd grow feathers. Do you not know about the Consumer Guarantees Act, and in how many ways SSC breach that legislation? Can't you even bring yourself to tell SSC that their listing is at risk unless they clean up their act? That would seem to be the prudent thing to do, never mind common decency. PF1 is the tip of the iceberg, most of their unhappy customers probably just swallow it and move on. Full marks for fronting up and posting though, even if you are still defending the indefensible. Cheers Billy 8-{) Edit: I note that they are not even commented on PriceSpy, whereas other sellers have PS comments about trivial differences in freight charges. "Quality of service varies, you may sometimes not get what you pay for." would be apt. :D |
Billy T (70) | ||
| 365637 | 2006-08-10 01:27:00 | I've seen enough complaints of lost money to conclude that PriceSpy is close to being an accessory after the fact, figuratively, if not literally. Great site Philip, and I rely on it for my purchases, but in the matter of SCC, if your head was any deeper in the sand you'd grow feathers. Do you not know about the Consumer Guarantees Act, and in how many ways SSC breach that legislation? Can't you even bring yourself to tell SSC that their listing is at risk unless they clean up their act? That would seem to be the prudent thing to do, never mind common decency. PF1 is the tip of the iceberg, most of their unhappy customers probably just swallow it and move on. Full marks for fronting up and posting though, even if you are still defending the indefensible. Cheers Billy 8-{) Edit: I note that they are not even commented on PriceSpy, whereas other sellers have PS comments about trivial differences in freight charges. "Quality of service varies, you may sometimes not get what you pay for." would be apt. :D So would your comments be true about the yellow pages, same problem there I would think |
plod (107) | ||
| 365638 | 2006-08-10 01:43:00 | So would your comments be true about the yellow pages, same problem there I would think No, YP are just contact details, not a full scale advertising site with pricing come-ons. Most YP advertisers also tend to answer their phones a little more reliably as well. There's a world of difference between PS and YP. However, in the end it is caveat emptor or the CGA, but there's no harm in advertising the risk here, it has no doubt saved many from disappointment or financial loss. Cheers Billy 8-{) |
Billy T (70) | ||
| 365639 | 2006-08-10 01:52:00 | I see a lot of traffic going to Super Cheap from PriceSpy and I assume that represents a lot of people that find their service acceptable. It can't all be new customers. I don't see people posting in the forums about how they got a judgement against Super Cheap at the Disputes Tribunal or press releases from the Commerce Commission about them being convicted of unfair trading practices. The people who have lost money are welcome to contact me. |
pricespy (3728) | ||
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