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| Thread ID: 142709 | 2016-08-25 00:09:00 | Changing fiber providers | ianhnz (4263) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1424937 | 2016-08-27 01:47:00 | Thanks for replies guys. Q1 - Ian is on Spark, so he is more likely to have problems with his equipment? Q2 - We are with MR on 100/20 plan, so pretty sure what answer would be. TrueNet graph is pretty close to what we are experiencing. Trying to work through this issue with MR is not going too well. Q3 - We are using the MR supplied ASUS RT-N56U. Reviews I have read on it seem quite good. Have wired up house with Cat6, so don't really use WiFi much. Daughter is home from Uni this week. Her laptop has both LAN and WiFi, so might try speed test on both to see if there is a difference. We are in Christchurch with Enable, so hopefully their systems are comparable to Spark's. |
b.... (7683) | ||
| 1424938 | 2016-08-27 06:05:00 | Q1 - Yep, I'd bet money on it being his equipment Q2 - Yep, My Republic as an ISP are currently *heavily* oversubscribed (I say currently, but they have been for a long time already) Q3 - Yeah the N56U isn't too bad, dual-band is nice, but they're still semi flaky and prone to things like DHCP / DNS crashing etc but cabled connection should *definitely* show you that it's your ISP. |
Chilling_Silence (9) | ||
| 1424939 | 2016-08-27 06:07:00 | Oh and for what it's worth, the first-level monkeys at My Republic are basically clueless and flat out deny there's anything wrong with their network... I've shown them the TrueNet stats and they always deny the issue flat out, zero excuses, just flat out deny there could *possibly* be an issue... | Chilling_Silence (9) | ||
| 1424940 | 2016-08-27 08:07:00 | Below is last reply I got from MR, "The senior engineer has advised there is no lingering issue with handover and our network team believe in the upgrades they have done. At this point, we are not assuming these types of requests are due to an overarching network issue but rather are limited to customers' individual connections." |
b.... (7683) | ||
| 1424941 | 2016-08-27 10:03:00 | Kinda funny how it's *only* My Republic users that have these "individual connection issues" :P I've got similar BS replies from them in the past too. Tell you what, do a Speedtest to Telstra / Sydney, and see what you get. I just did mine at 9:01PM: www.speedtest.net (www.speedtest.net) It's not quite 100% coz I'm uploading a movie on Plex to my brother, and the flatmates have Twitch.TV going at Source quality right now... But it's close enough to give you an idea. Then, try another one to your closest server, and post both results? Finally, try one to here too: http://speedtest.myrepublic.co.nz/ |
Chilling_Silence (9) | ||
| 1424942 | 2016-08-27 10:25:00 | Must have a good connection tonight - :D All basically the same (close enough anyway) Local/ Sidneeeeyyy ( sorry cant get the aussie ascent) and MR My Plans 100/10 ( this PC is always slower due to the older lower spec switch its connected to.) Theres two others using the internet as well as 1 PC doing a daily backup to a server-(locally) www.speedtest.net Edited: even taking the long way is good tonight :D 7376 |
wainuitech (129) | ||
| 1424943 | 2016-08-27 12:16:00 | Rather late, so everyone must have gone to bed. These are at 11.07pm Telstra Sydney 105.29/21.10 MR server 104.66/21.48 MR was 51.21/21.56 at 8pm tonight. |
b.... (7683) | ||
| 1424944 | 2016-08-27 12:31:00 | This is interesting. Just done a few more tests and slowest speed to Telstra Sydney was 105.21, but fastest to MR or Spark was 104.94. |
b.... (7683) | ||
| 1424945 | 2016-08-27 22:11:00 | These are at 11.07pm MR server 104.66/21.48 MR was 51.21/21.56 at 8pm tonight. Which indicates peak-time load, consistent with the TrueNet findings. |
Chilling_Silence (9) | ||
| 1424946 | 2016-08-27 22:45:00 | The issue that I and many others have with MR is when will they acknowledge that they have an issue and do something about it? Surely they can't keep their head in the sand for ever. Sooner or later they must start loosing customers to other providers as they come off contract. They seem to be spending heaps on advertising deals for new customers, but not looking after the customers they already have. What is going to be the experience for customers that upgrade to 1Gb with MR in the next couple of months? Will they get consistent high speeds at any time of the day and night, or will they also have to put up with 30-50% of what they are paying for? Will the availability of 1Gb improve the service across the board to all customers? MR were great when I joined over 18 months ago. We could run two 1080p videos from YouTube at the same time with no buffering, but now I have problems running a single 720P. They answered any questions quickly and even contacted us a couple of days later to make sure everything was ok. Now they don't respond to emails. I would be happy to stay with them if they would just sort out this problem. |
b.... (7683) | ||
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