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Thread ID: 142709	2016-08-25 00:09:00	Changing fiber providers	ianhnz (4263)	Press F1

Post ID	Timestamp	Content	User
1424927	2016-08-26 07:47:00	It is unfortunate that this post has been "high-jacked" by another member. Let me help you out. Changing ISP's is Same Dog different Name.	B.M. (505)
1424928	2016-08-26 07:52:00	Let me help you out. Changing ISP's is Same Dog different Name. Exactly. A lot boils down to hardware -- Internet-- ISP -- Modem/Router -- User Guess where the biggest problem is ? Seen it happen lots of times, people change providers and no better off. Ya have to find out where the actual problem is. Often its hardware, that's why I always carry spare routers/modems to test what the person already has, often change and problem disappears. Case in point being one person a few months back they had a Spark Modem/Router, consistent disconnections, slow all the time, changed it out with a rather old but reliable TP-Link , speed tripped instantly and it didn't drop once in 4 days.	wainuitech (129)
1424929	2016-08-26 08:00:00	Over the last month when speaking to 3 different guys from Downer who service places here, they have all said the same thing, UFB is not as good as its cracked upto be, its more unstable than the cable I'm on and often slower. When chatting the other day, the guy said both cable and UFB are capable of going a LOT faster than being provided, but the problem is the current hardware cant handle it, and if it were increased it would cost a lot more in hardware. No ones going to get 100% top end speed all the time, since there are limiting factors out of our control, like overseas internet traffic. Exactly, the man from Downer has summed it up well. However, I'm unrepentant, in my case 15 out of 100 is not a pass. ;)	B.M. (505)
1424930	2016-08-26 10:00:00	Bollocks UFB is more unstable vs copper, it's *just* the customers hardware like mentioned in the second line that causes the issue. You know what those Huawei's that I hate are worth? $12. They say they're worth upwards of $200 but that's lies, they're cheap and nasty and they give them away for that very reason.	Chilling_Silence (9)
1424931	2016-08-26 10:29:00	Bollocks UFB is more unstable vs copper, it's *just* the customers hardware like mentioned in the second line that causes the issue. You know what those Huawei's that I hate are worth? $12. They say they're worth upwards of $200 but that's lies, they're cheap and nasty and they give them away for that very reason. Yeppppppppp They aren't going to give away high quality devices. The guys from Downer all said suggested not to go changing to UFB, the cable is better, speed wise its only the plans holding it back, once the guy showed me what its capable of right now. The only down side to it is you have to use their modems since the MAC address on the modem is linked to your account. Back on topic :) Simply changing the devices (routers / Switches) to better will soon tell where the problem actually is. Once you work backwards to the ONT (optical network terminal). then outside of the users control.	wainuitech (129)
1424932	2016-08-26 10:43:00	Yeah pretty much!	Chilling_Silence (9)
1424933	2016-08-26 12:37:00	Would be interested in comments on the following: 1 - Getting consistent slow UFB speeds at any time of the day or night could indicate a fault with the user's equipment, rather than the provider's? 2 - Getting full UFB speeds during the day, but dropping off in the evening would be more likely due to provider than user? 3 - How can a user determine whether or not his equipment is the problem?	b.... (7683)
1424934	2016-08-26 22:52:00	Those are some real good questions!! UFB takes the "copper" factor out of the question, so it makes it pretty easy actually based on those questions you've asked: 1 - Getting consistent slow UFB speeds at any time of the day or night could indicate a fault with the user's equipment, rather than the provider's? Possibly both. Could be your ISP, more likely your equipment. Check TrueNet to see how your ISP is performing (If you're with TrustPower or My Republic etc you're probably outta luck there), and also if you've been given a router by your ISP, it's also likely going to be impacting your speeds. 2 - Getting full UFB speeds during the day, but dropping off in the evening would be more likely due to provider than user? Provider 3 - How can a user determine whether or not his equipment is the problem? Was it given to your by your ISP? Yes? Probably... If you get better performance over cable, vs WiFi, it's your router.	Chilling_Silence (9)
1424935	2016-08-26 23:41:00	Here's some more food for thought: Chorus have said recently that at no point on their UFB network is there congestion, nowhere near it, and that they're gearing up for everybody to have gigabit connections eventually. They hit a few issues back around when Netflix launched and there was some issues around that time, but that was 18 months ago and it was only very briefly. So if there's a problem, it's going to be your kit, or your ISP being bad. Otherwise there's no reason why you shouldn't at the very least reach your full "plan speed" (100/20 for example) every single time, day or night, in national speedtests and I would even argue to Sydney / Australia as well. If you can get 100/20 to NZ, but not to Aus, that's your ISP. If you can't get 100/20 to anywhere in NZ, it's probably worth starting with your own equipment and then looking to point the finger at your ISP.	Chilling_Silence (9)
1424936	2016-08-27 00:16:00	Here's some more food for thought: Chorus have said recently that at no point on their UFB network is there congestion, nowhere near it, and that they're gearing up for everybody to have gigabit connections eventually. They hit a few issues back around when Netflix launched and there was some issues around that time, but that was 18 months ago and it was only very briefly. So if there's a problem, it's going to be your kit, or your ISP being bad. Otherwise there's no reason why you shouldn't at the very least reach your full "plan speed" (100/20 for example) every single time, day or night, in national speedtests and I would even argue to Sydney / Australia as well. If you can get 100/20 to NZ, but not to Aus, that's your ISP. If you can't get 100/20 to anywhere in NZ, it's probably worth starting with your own equipment and then looking to point the finger at your ISP. The important wording in bold. Proven that several times, downloading something from overseas, (Even Aust) and the download speed is slow, look to see if there is a NZ outlet and its fasttttttttttttttt Example is getting a Linux Distro. Just doing a test now 11.13am full speed 12 MB/Sec from NZ, from USA 1 -3 MB/Sec Often I also find with most ISP's YOU have to prove its not your equipment other wise they can jump all about and do nothing. Thats why after testing everything internally, if the problem is past the entry point Eg: the ONT or Modem for ADSL then they don't take to kindly when saying you'll start playing with their feeds, equipment ;)	wainuitech (129)
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