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| Thread ID: 150327 | 2021-12-08 04:25:00 | eM Client email | cowboy stu (7021) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1482715 | 2021-12-08 04:25:00 | Hi Starting using this some time ago .. recommended here. Have random shut downs ( since upgrading to 11 ) when not actively using email. Also occasionally crashes when in use .. right click a folder and dies. Recently (force) upgraded to win 11. Laptop on 11 is fine.. does not crash at all any clues please? Their help desk haven't provided any clues.. this :This may be caused by the Windows 11 UI Automation. It could be caused by a screen reader or other accessibility function. Software on both machines virtually identical Thanks |
cowboy stu (7021) | ||
| 1482716 | 2021-12-08 08:51:00 | Have a look in the Reliabilty logs see if theres anything saying whats crashed ( apart from the Obvious) To open that, click Search, type in Reli, Select and open View Reliabilty History. A Red Circle with X is a fault/ Crash. Also in the Event Viewer ( open the same as above) Windows Logs / Applications, look at the crashes - if they are Error ID 1000 thats caused usually by Corrupt System Files. |
wainuitech (129) | ||
| 1482717 | 2021-12-08 08:59:00 | Reli log below Event viewer def 1000 ID What to do now please? Faulting application name: MailClient.exe, version: 8.2.1659.0, time stamp: 0x6115a1e5 Faulting module name: ntdll.dll, version: 10.0.22000.282, time stamp: 0x27debf2c Exception code: 0xc0000374 Fault offset: 0x000e9de9 Faulting process id: 0x3f54 Faulting application start time: 0x01d7e30c7f7c3993 Faulting application path: C:\Program Files (x86)\eM Client\MailClient.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 0bdd8ebf-b751-4838-a82c-e8f5cd60a100 Faulting package full name: Faulting package-relative application ID: |
cowboy stu (7021) | ||
| 1482718 | 2021-12-08 18:28:00 | scannow showed no errors where to now thanks |
cowboy stu (7021) | ||
| 1482719 | 2021-12-08 19:42:00 | forum.emclient.com forum.emclient.com try running it in win8 compatibility mode , as per the first link above looks like you arnt the only person with this issue . You may need to use another email program until this is fixed |
1101 (13337) | ||
| 1482720 | 2021-12-08 19:55:00 | Thanks for that. Have gone into win8 compatible mode so will report back. Looked at other programs but this is usually good. Seems weird its fine on laptop |
cowboy stu (7021) | ||
| 1482721 | 2021-12-08 20:13:00 | Sometimes the same program will play up or work on another computer. Not all systems are identical. Usually its some sort of incompatible bug that's unknown at the time, emclient normally fix these quick. | wainuitech (129) | ||
| 1482722 | 2021-12-08 20:36:00 | Thanks .. will report back | cowboy stu (7021) | ||
| 1482723 | 2021-12-09 08:50:00 | So .. 13 hours and no crashes looks like 1101 had the goods Thanks (fingers crossed) |
cowboy stu (7021) | ||
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