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| Thread ID: 89354 | 2008-04-28 11:30:00 | Xnet - extremely slow international download speeds.... | kram (13676) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 663589 | 2008-05-02 02:30:00 | I recieved a reply, Thgough I did accuse them of ignoring customer complaints and queries about the speed.And while the staff are polite and I presume as helpful as they can be, The situation is still piss poor. I'm going to hit them up for a refund..:thumbs: Hello, We are aware of the current peak time international issues and are working on a number of options that should help to alleviate these issues so peak time speeds can return to previous levels. At this time I can give no gaurantees or time frames because I simply have not been given any. Regards, |
Metla (12) | ||
| 663590 | 2008-05-02 03:54:00 | Looks like the same canned response that I got. After some follow up emails and a good long discussion with one of the staff I believe that I understand the problem (P2P abuse) and understand their proposed solution (new plans to change behaviour). I don't think this goes far enough. They should be actively dealing with the individual users that are causing the problem. Either directly by managing the account to isolating them from the rest. Or by throttling P2P services. But it seems that they are not prepared to do this. So I've decided to vote with my feet.... |
kram (13676) | ||
| 663591 | 2008-05-02 03:54:00 | OK, where do we go? I might seriously consider going back to the dark side! What speed to LA from telecom/xtra at peak time? | linw (53) | ||
| 663592 | 2008-05-02 04:34:00 | Still doesn't make sense to me. I'm going like a train. Perhaps I've got everyone elses bandwidth. |
JJJJJ (528) | ||
| 663593 | 2008-05-02 04:36:00 | You did test to somewhere overseas, right Jack? | wratterus (105) | ||
| 663594 | 2008-05-02 04:49:00 | Still doesn't make sense to me. I'm going like a train. Perhaps I've got everyone elses bandwidth. Hi Jack, are you using a static IP? Apparently these are affected as badly..... |
kram (13676) | ||
| 663595 | 2008-05-02 05:41:00 | Very slow speeds right about now... | MR PINK (13677) | ||
| 663596 | 2008-05-02 10:07:00 | Still doesn't make sense to me. I'm going like a train. Perhaps I've got everyone elses bandwidth. My national speed is ok, but many international sites are slow as anything. Try doing a speedtest.net to new york, and see what your readings are. |
robbyp (2751) | ||
| 663597 | 2008-05-02 10:10:00 | I recieved a reply, Thgough I did accuse them of ignoring customer complaints and queries about the speed . And while the staff are polite and I presume as helpful as they can be, The situation is still piss poor . I'm going to hit them up for a refund . . :thumbs: Hello, We are aware of the current peak time international issues and are working on a number of options that should help to alleviate these issues so peak time speeds can return to previous levels . At this time I can give no gaurantees or time frames because I simply have not been given any . Regards, The fact they haven't put an announcement on their homepage means that they are denying anything is wrong . I am sure that if they did, then a lot of people would be asking for some frorm of compensation . . I guess only people who they have emailed admitting the problem to, have any case for compensation . |
robbyp (2751) | ||
| 663598 | 2008-05-02 10:20:00 | Am the only one getting dial up speeds now? And no I haven't exceed my cap since I can still go 2mb+ on the national server. :( | MR PINK (13677) | ||
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