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| Thread ID: 89449 | 2008-04-30 22:47:00 | Do _not_ use Post Haste to ship computer parts | rixth (9629) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 664472 | 2008-04-30 22:47:00 | I had a CPU, DVD writer and stick of RAM couriered to me by a retailer by Post Haste. The package was signature required. I live in a 7 story apartment building with 70+ units. My package was 'delivered' at 7:30am, signed for by 'R T' (no idea who that is) and left here: i31.tinypic.com (picture by Post Haste). WHY WOULD THEY LEAVE IT THERE?! (on top of the mailboxes for the whole building) So, I go down at 9am to get it (when I checked the tracking site), and someone has stolen it. Fantastic way to start the day. |
rixth (9629) | ||
| 664473 | 2008-04-30 23:04:00 | I assume you've made a claim with Post Haste regarding this issue? | somebody (208) | ||
| 664474 | 2008-04-30 23:07:00 | I ran a courier support desk for a while, a couple of questions come up here. 1 - R T - sounds like the courier, can you get a copy of the sig? 2 - If the courier signed above, does he have permission to leave (this is in writing if they cannot produce it the liability is theres) 3 - Is the building locked, could the courier get to your door? (not their fault if they can't but a card to call should have been left advising you of the depot you could collect it from) Its up to the courier to get a correct and AUTHORIZED signature. The only way this could be correct is if R.T is the building supervisor and they could not get to your door, If they cannot tell you who R.T is and you do not know then thats not a correct sig. Call their claims dept. |
DeSade (984) | ||
| 664475 | 2008-04-30 23:07:00 | Police, landlord, post haste and the sender. No idea who's "court the ball is in" so to speak, but I'll definitely be following this up. |
rixth (9629) | ||
| 664476 | 2008-04-30 23:09:00 | The "ball" is with the courier. Sender sent it fine not his problem You had not taken delivery so it was stolen from Post Haste - Police is up to them Landlord, only if hes RT |
DeSade (984) | ||
| 664477 | 2008-04-30 23:13:00 | 1 - R T - sounds like the courier, can you get a copy of the sig? Yes, it's on the tracking page. 2 - If the courier signed above, does he have permission to leave (this is in writing if they cannot produce it the liability is theres) At no time did I say anything of the sort. 3 - Is the building locked, could the courier get to your door? (not their fault if they can't but a card to call should have been left advising you of the depot you could collect it from) A keycode is needed to get to the mailboxes where it was left. So the courier had that at the very least. Once you are through the front door, you have access via the lift to the front door of any apartment. I had a non-signature required package delivered today too, they just left it leaning against my front door. Not ideal, but certainly a lot better. Its up to the courier to get a correct and AUTHORIZED signature. The only way this could be correct is if R.T is the building supervisor and they could not get to your door, If they cannot tell you who R.T is and you do not know then thats not a correct sig. Call their claims dept. RT is not the building manager, I've spoken to him. He'll come by later today and take a look at the security footage which "might" show the mailboxes. As posted above, sender, courier and police have also been notified. |
rixth (9629) | ||
| 664478 | 2008-04-30 23:47:00 | You don't need to supply permission, the building owner or his agent can do that. Courier had relevant access and was too lazy to go to the right place his problem, make a claim with the courier. Let the couriers follow up with the police if they want too, not your problem |
DeSade (984) | ||
| 664479 | 2008-04-30 23:57:00 | Seen Couriers do this sort of thing before. I "believe" the retailer has to make the claim and supply you new parts. The ticket is there's. |
Battleneter2 (9361) | ||
| 664480 | 2008-05-01 00:17:00 | Hes right, some companies insist the sender make the claim | DeSade (984) | ||
| 664481 | 2008-05-01 00:20:00 | Loosing stuff is not unique to Poste Haste it happens to all courier companies from time to time. | Bantu (52) | ||
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