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Thread ID: 89889	2008-05-15 06:56:00	Dells Techical Support doesnt care about helping me	Iain Palmer (11308)	Press F1

Post ID	Timestamp	Content	User
669680	2008-05-15 10:32:00	I see you put the following-- Don't know if this has been tried, but to make sure it is actually a hardware problem, what you should do is boot/ load a Live CD, something like Ubuntu, Knoppix, or any other Linux live CD. BUT from what you wrote above it does sound a lot like a Board problem. What this does is bypasses the widows operating system, and runs from the CD. IF the keyboard/mouse etc, all work OK from a Live CD then the boards more than likely not the problem, BUT on the other hand if it still plays up on a Live CD then its more or less made sure it is the problem. Yeah you should be able to get in the BIOS etc - You HAVE to make sure the MB is actually faulty, might look a bit OOPS! :blush: :o if its only a damaged OS - A damaged / corrupt windows Operating system can disable keyboards/mice etc. good idea, ill try it, the help desk siad it was the motherboard better safe than sorry	Iain Palmer (11308)
669681	2008-05-15 11:59:00	good idea, ill try it, the help desk siad it was the motherboard better safe than sorry If you have already tried another keyboard, and it didn't work, then the helpdesk are probably right, and it is a motherboard problem. They are then required to put it right. I am just wondering what dell expects someone to do if they don't have a another keyboard, and don't have the know-how to run a linux live cd. Just wondering, is the keyboard has a PS plug, or a USB plug, and if it is a PS one, have you tried plugging in a USB one. I hope that the computers owner hasn't been unplugging the non usb cables when the computer is on, as that can damage the motherboard, as I have done that myself about 10 years ago with an old computer. USB cables you can hot swap, but not with many of the other cables.	robbyp (2751)
669682	2008-05-15 12:18:00	Just wondering, is the keyboard has a PS plug, or a USB plug, and if it is a PS one, have you tried plugging in a USB one. I hope that the computers owner hasn't been unplugging the non usb cables when the computer is on, as that can damage the motherboard, as I have done that myself about 10 years ago with an old computer. USB cables you can hot swap, but not with many of the other cables. The computer only accepts USB, LAN, 56k modem, Printer parallel, specker 3.5mm connections, not a sight of any legacy connections like PS/2 being a base model I was kinna expecting PS/2 mouse and keyboard but its OS is vista home premium which was unexpected (was expecting home basic)	Iain Palmer (11308)
669683	2008-05-15 20:44:00	This may sound silly but make sure the Keyboard has a USB plug only, NOT a PS2 with a USB adaptor. Those can often not work.	wainuitech (129)
669684	2008-05-15 22:34:00	So the mouse - which works, is USB too. And you just can't get the KB to work. At all, or is it intermittent? Tried removing all references to a KB driver? Tried different USB ports? If the MB has an issue with the USB ports (or southbridge or something), then the mouse or other USB devices would have problems too. Anyway, this is why you should buy a PC with proper manufacturers warranty not this 1 yr bull****.	pctek (84)
669685	2008-05-16 11:33:00	So the mouse - which works, is USB too. And you just can't get the KB to work. At all, or is it intermittent? Tried removing all references to a KB driver? Tried different USB ports? If the MB has an issue with the USB ports (or southbridge or something), then the mouse or other USB devices would have problems too. Anyway, this is why you should buy a PC with proper manufacturers warranty not this 1 yr bull****. Dell should still be helping them. If Dell have said that it is a motherboard problem, they should be getting tehir A into G, and replacing it. The one year warrenty is irrelevent, as they are protected by the CGA. Fair Go could be another avenue, if they are refusing to honour the CGA. People think that when they buy off Dell, that they are buying from an overseas company, but Dells sold in NZ are sold by Dell New Zealand Ltd, so you are still protected by the same consumer laws, that you are if you buy from a local shop. I persoanlly don't like the way Dell operates in NZ, and how they overcharge NZers compared to what they charge people in the USA. For example some of their monitors are double the price for NZers, this is despite the very high NZ dollar.	robbyp (2751)
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