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| Thread ID: 89889 | 2008-05-15 06:56:00 | Dells Techical Support doesnt care about helping me | Iain Palmer (11308) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 669670 | 2008-05-15 07:51:00 | Thats really odd, the whole concept of case/reference numbers is like a helpdesk backbone, i'd be taking the escalate to team leader/supervisor path with this personally. I'm also curious about this "bascly the motherboard needs replacing as its not accepting commands from the keyboard" could you perhaps expand on this a little, your fault may not be as bad as you think. Potentionly it could be just the keyboard, but I would expect that their helpdesk would have gone through the troubleshooting process to rule that out. When I have dealt with htem in the past, I also didn't get a reference number. However they also couldn't solve my problem on the first call, as they always need someone to phone you back, and they always seem to phone at night, which I guess is day time in India. You can never seem to get to talk to the person you need to, at the time you phone them. They seem to have to phone you back at a time that suits them. Personally the only Dell thing I would buy now, is a monitor. |
robbyp (2751) | ||
| 669671 | 2008-05-15 08:32:00 | Thats really odd, the whole concept of case/reference numbers is like a helpdesk backbone, i'd be taking the escalate to team leader/supervisor path with this personally. I'm also curious about this "bascly the motherboard needs replacing as its not accepting commands from the keyboard" could you perhaps expand on this a little, your fault may not be as bad as you think. when i was taking to the helpdesk after doing a number of tests, they recommended a replacement keyboard as the system was not accepting commands in either windows or bois/coms (pre-windows, montherboard setup) |
Iain Palmer (11308) | ||
| 669672 | 2008-05-15 08:40:00 | when i was taking to the helpdesk after doing a number of tests, they recommended a replacement keyboard as the system was not accepting commands in either windows or bois/coms (pre-windows, montherboard setup) Well did they supply a new one? I assume that it was an all in one system, with supplied mouse and keyboard. |
robbyp (2751) | ||
| 669673 | 2008-05-15 08:48:00 | Have you tried running the "Dell Support centre" program that should be installed on the computer? It has a number of diagnosis programs that may help you isolate the problem. | tutaenui (1724) | ||
| 669674 | 2008-05-15 08:48:00 | I see you put the following-- as the system was not accepting commands in either windows or bois/coms (pre-windows, montherboard setup)Don't know if this has been tried, but to make sure it is actually a hardware problem, what you should do is boot/ load a Live CD, something like Ubuntu, Knoppix, or any other Linux live CD. BUT from what you wrote above it does sound a lot like a Board problem. What this does is bypasses the widows operating system, and runs from the CD. IF the keyboard/mouse etc, all work OK from a Live CD then the boards more than likely not the problem, BUT on the other hand if it still plays up on a Live CD then its more or less made sure it is the problem. Yeah you should be able to get in the BIOS etc - You HAVE to make sure the MB is actually faulty, might look a bit OOPS! :blush: :o if its only a damaged OS - A damaged / corrupt windows Operating system can disable keyboards/mice etc. |
wainuitech (129) | ||
| 669675 | 2008-05-15 09:10:00 | Or the keyboard may be faulty, not the board... | Erayd (23) | ||
| 669676 | 2008-05-15 09:51:00 | I've phoned Dell on numerous occasions for warranty issues, and they've happily handed over call reference numbers - in fact, one call taker insisted that I write it down in case there was any confusion at a later date. A technician arrived the next day and replaced a component as promised - much smoother and quicker than I expected. | somebody (208) | ||
| 669677 | 2008-05-15 09:55:00 | Here is a tip, never ask Support for anything, give them everything they want, and follow the instructions. My dell speakers were damaged, and dell replaced them within the week. I told them about it, and they gave me a ref no. and said they would send in a replacement. It arrived very soon after that. | SPARTAN 860 (2618) | ||
| 669678 | 2008-05-15 10:23:00 | Here is a tip, never ask Support for anything, give them everything they want, and follow the instructions. My dell speakers were damaged, and dell replaced them within the week. I told them about it, and they gave me a ref no. and said they would send in a replacement. It arrived very soon after that. Did they pick up the old ones. A friend of mine also had their speakers replaced, but they didn't want the old ones back. |
robbyp (2751) | ||
| 669679 | 2008-05-15 10:29:00 | Or the keyboard may be faulty, not the board... keyboard worked on another system, a new also keyboard didn't work on the system with the issue this was one of the test that the helpdesk asked for, after this he started to think it was a motherboard issue the mouse is working without any issue |
Iain Palmer (11308) | ||
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