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| Thread ID: 89880 | 2008-05-15 00:34:00 | How long should it take for a PC retailer? | robbyp (2751) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 669496 | 2008-05-15 00:34:00 | How long should it take for a PC retailer to fix or replace a PC component under warrenty? So far I have been waiting 3 weeks after I sent back a faulty part as per their instructions, and so far I haven't heard anything from them. I have also emailed them last night, but haven't yet heard from them. | robbyp (2751) | ||
| 669497 | 2008-05-15 00:35:00 | Can you call them? Name and shame I say :) | utopian201 (6245) | ||
| 669498 | 2008-05-15 00:36:00 | Which retailer is it? | Thebananamonkey (7741) | ||
| 669499 | 2008-05-15 00:49:00 | Which retailer is it? Its Ascent. They are normally really good, but I assume something has gone wrong with their suppliers. |
robbyp (2751) | ||
| 669500 | 2008-05-15 01:08:00 | Or your email. Have you tried logging into your account and checking "Returns Status" or ringing them? | PaulD (232) | ||
| 669501 | 2008-05-15 01:15:00 | I wouldn't even wait 3 weeks for my wholesaler to check and send me replacements. | pctek (84) | ||
| 669502 | 2008-05-15 01:18:00 | Or your email. Have you tried logging into your account and checking "Returns Status" or ringing them? Yes I emailed them last night but no reply yet. The return status on their website says 'completed', but it has been like that since I first checked last week. I will give them 48 hours to reply to the email before I follow it up with them. Really I just wondered how long it normally takes for a component to be fixed or replaced under warrenty, as I think 3 weeks is getting on the long side. |
robbyp (2751) | ||
| 669503 | 2008-05-15 01:24:00 | If its a warranty claim - What would normally happen is you take the PC back to who ever you got it from, in this case Ascent, They may test the component to make sure its faulty, then they contact the supplier / vendor and do what's called a RMA - the RMA is usually issued right away, the component is shipped back to the supplier, who then tests it to make sure it is faulty, then a replacement is sent back to the Shop, and reinstalled in the PC, and good shop/ repair place will also test the PC once the parts are returned to make sure it working as expected. NOW - what can be a hold up, is if the suppliers don't have any replacement parts in stock and are waiting, or it can also depend on the workload of the supplier, if they have a backlog of work, it could take a week or more till yours is looked at. Example: I had a motherboard and a HD fail, the board was sent and received back with in 5 days, the HD is still not returned. This was approx 2 weeks ago, and they both went to the same place / Same time / same box. |
wainuitech (129) | ||
| 669504 | 2008-05-15 01:35:00 | I've been waiting since the 28th last month for an item I ordered.The trains must've slowed down. | Neil McC (178) | ||
| 669505 | 2008-05-15 01:46:00 | Or the boats. International sea freight is moving to larger ships carrying more but there are fewer of them. I wouldn't wait 48hrs before ringing them. |
PaulD (232) | ||
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