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Thread ID: 89998 2008-05-19 04:43:00 Cant Remove Spyware- Help learning (5137) Press F1
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670708 2008-05-19 06:14:00 Ok now i can install rougeremover fine but when i go to update the def files it gives error that it could not update.....seems the spyware is blocking it from dowloading updates.....and i dont think i can download definition files manually? I am using my laptop to dowload and then use a USB flash drive to transfer the install files to the infected desktop PC

This is so frustrating arrrrrr.....i dont wanna end up reinstallign Windows.
learning (5137)
670709 2008-05-19 06:22:00 You are running XP, right?

If so, try running winsockfix (www.softpedia.com)

Or netsh winsock reset into a command prompt.

And uninstall nortons for now, its gonna be messing with things too.
wratterus (105)
670710 2008-05-19 06:23:00 Hmm you could be right, I cant see the rogueremover updates on the site

Get trojan remover then (www.simplysup.com) <-- direct link

Install it. Then scan for now, then select all options under utilities. Then click on update. This may at least fix task manager, so you can open it.

I'd be careful since youre using a USB flash drive, depending on whats on this system, if it can infect USB flash drives it will.

Cant u download (by clicking on links) on this computer thats got spyware?
Speedy Gonzales (78)
670711 2008-05-19 06:38:00 No luck i cant even install trojan remover it says installation directory not found and installed rogue remover fine but unable to update def files.

This has become so frustrating. the smitFraudFix doesnt even work - i dbl click on it and nothing happens ( in safe mode with networking)

There sno info on this from Symantec on this as well.


I might ad well end up clean installing OS - So frustrating arrrgh

But thanks for your help guys
learning (5137)
670712 2008-05-19 06:42:00 Yeah, something is really messed up. :(

Looks like a reinstall may be the best option.

Make sure you do a full format of the HDD before reinstalling, and if you back up data be careful to to get anything infected with spyware/viruses and transferred to other PCs.

And when you reinstall, PLEASE PLEASE don't reinstall nortons, its crap.

If you are happy with paying for an antivirus, get NOD32.

Otherwise, get Avast, thats the best of the free AV software.

And if your transferring data to a PC with nortons installed, expect to get re-infected, nortons won't stop it.
wratterus (105)
670713 2008-05-19 06:45:00 WHERE in NZ are you??

Umm I could try crossloop to log into you remotely. Thats if the PC thats got spyware can boot into safe mode with networking

(Thats the PC youre talking about right)?? And thats if it'll connect with crossloop. Or if Crossloop installs at all

Did you try installing trojan remover in normal windows and safe mode??

Is ccleaner installed on this PC with spyware?? if it is run it then go to tools / startup. Tell us whats there.
Speedy Gonzales (78)
670714 2008-05-19 07:53:00 In his first message, leaner says "It is displaying a spalsh screen on desktop saying PC is affected with spyware and to click here for a anti spyware dowload."
Maybe leaner has just got a bit of advertising and is not infected at all.
Cheers
Tony
TonyF (246)
670715 2008-05-19 09:22:00 Wratterus what's your ***** with Nortons I've being using it for years with no problems. peter pan (6885)
670716 2008-05-19 09:24:00 Wratterus what's your ***** with Nortons I've being using it for years with no problems.

Look in here and other forums, you'll see whats wrong with it
Speedy Gonzales (78)
670717 2008-05-19 09:55:00 Could you tell me then why I have not had any trouble. I surf the net on average 3 hrs a day, and as I have said no problems I got my first computer 10 years ago and have run the complete Nortons suite.Could it be that mabe the cost is a big problem??? peter pan (6885)
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