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Thread ID: 62416	2005-10-06 22:09:00	ratther unusual Olympus camera	Thomas01 (317)	PC World Chat

Post ID	Timestamp	Content	User
394034	2005-10-06 22:09:00	I bought an Olympus camera (my second) from Kens Camera & Video as they offered me a better price than my usual supplier. Its a fabulous camera and I am delighted with it. The first day I saw a hair on the viewfinder so carefully cleaned it with a lens brush. The next time I used it the hair was back. Eventually I realised the hair was actually in the lens. Kens took it in and forwarded it to the local Olympus agent for attention. But the result is that the fault has been classed as cosmetic only - not covered by warranty and if I want them to clean it I am in for just over $100 labour. Needless to say I can live with the fault - the hair cannot be seen if you look through the viewfinder - only if you look at it. In over 60 years of messing about with cameras I have never ever met anything like this before - including cheap cameras. So my advice is to have a good look at any camera you are buying - this fault could of course turn up again. It did surprise me that Olympus and Kens were not more keen to send me away happy - I have worked for firms who would have done something to keep a good customer happy and just carried the cost anyway. Tom	Thomas01 (317)
394035	2005-10-06 22:16:00	Is the hair in the lens or actually on the sensor? If it's on the sensor, does your camera have the facility to "lock" the CCD sensor up so that you can clean it? Even if they won't do it for you and warn against it, providing you only blow the hair or dust out rather than using a brush, it can't do any more damage. I often find dust makes its way onto my Nikon D70 CCD, and I've always cleaned it off with no problems.	pixeldust (6619)
394036	2005-10-07 00:54:00	I cannot really say if the hair is in the lens or not but it certainly appears that way. The local Olympus agent tells me they are going to try & blow it out. I will probably know by the end of today if they have managed it. I wonder if anybody else has ever met this strange fault. Tom	Thomas01 (317)
394037	2005-10-07 06:07:00	Hey Pixeldust What do you use to clean the sensor on your D70?	EX-WESTY (221)
394038	2005-10-07 09:23:00	What do you clean a sensor with? Nothing, Leave it with them, ask for a diagnosis, if it's internal ask for it to be professionally cleaned. If it can't it should be replaced. It's probably a fine rag of plastic not a hair, but either way, it's not your responsibility and you should not risk any warranty by trying to clean it yourself. K :)	Murray P (44)
394039	2005-10-07 10:50:00	Sell it on trademe for twice the purchase price and say it has a mystery hair embedded inside of unknown origin. Some hair collector is bound to buy it!	Agent_24 (57)
394040	2005-10-07 11:03:00	Sell it on trademe for twice the purchase price and say it has a mystery hair embedded inside of unknown origin . Some hair collector is bound to buy it! :lol: :lol: Sharon Stones hair will suffice, the blonde one . In fact don't sell the camera, sell the hair . If you must mention the camera, mention it only as an accessory . BTW, tease if it's straight . It's called marketing, the market will decide :thumbs:	Murray P (44)
394041	2005-10-08 03:27:00	Yes it's not really wise to interfere with items under warranty. So I did not try to remove the offending hair myself, but when I picked it up this morning from Kens there was no sign of the hair. Olympus obviously managed to shift it with the air blast. Kens are off the hook! It was only a very minor fault but it did worry me. Isn't it nice when fairy stories etc have a happy ending. Tom	Thomas01 (317)
394042	2005-10-08 05:04:00	Since you've not mentioned the model, it isn't clear whether the offending hair was between the lens and the imager or in the viewfinder.	PaulD (232)
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