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Thread ID: 90196	2008-05-26 07:04:00	MYOB unable to email invoices	limepile (96)	Press F1

Post ID	Timestamp	Content	User
672668	2009-05-05 11:18:00	Could you ask beetroot if she has tried Xero online accounting software? *this aint from me, Im way to pissed.	rob_on_guitar (4196)
672669	2009-05-05 14:50:00	As much as I don't want my 1st post to be a rant, sorry there will be a small element of it. I'm sure you'll understand why. The below will also explain why I'm here. Had MYOB Accounting V4 for many years and while it has issues we came up with some handy work-a-rounds. The downside was the numbers when sussing the reports were always so wrong the reports were useless. We were only a 2 man outfit at the start and have grown since. We had that version running on a 5 machine network and it was 99.5% of the time, sweet as. We didn't sign up for the expensive Support and the few issues we had we sorted out ourselves. NB: we struggle to even spell computer but seem to do 'trial and error' very well. At Xmas we decided we needed far better stock control than what V4 can do, it is only very basic and lacking in many areas. So we went sussing to see what was out there. We did like EXO but after trialling it and all that the cost that we were told as approx. $7500 suddenly jumped to around 20K once we said lets do the deal. Masses of 'implementation and other untold of costs' and what's more a large on going and compulsory support cost. A shame as we did really like that product but as they couldn't come up with a valid reason for the on going rent, we passed on that one. They really should be honest and just call it 'ongoing revenue stream' rather than support. So thinking an upgrade would mean better faster issues sorted we went to Premier 12. What a cock-up of the 1st order. 1st there was that whole MAPI drama, which MYOB seem to have their heads in the sand over. 'Not our problem' they told us. Sorry but one quick google shows it as being a very well known problem to the point Microsoft have a whole page devoted to just that issue. But we fixed that by installing some 2002 vintage software. Since then one drama after another. The most common being 'terminated' 4 -5 times a day which can only be sorted by a complete crash of and reopening of MYOB. In between the multiple terminations at least one user gets chucked out. 'Unstable' isn't a word I knew before installing Prem 12. I asked a mate who's the boss of a large mutli-national big name software outfit for help to see if it was our hardware. I knew something was not looking good as soon as he started laughing when I told him we had gone to Premier. Our hardware is fine, very fast and well above the MYOB minimum recommendations. As for the MYOB Support, shocker. Pay them a pile of money and all they do is read the knowledge base to you over the phone. It's a simple double entry accounting thing and you shouldn't need to pay such a huge sum in Support. As I'm a nosey bugger I did some looking around only to find the majority of MYOBs income is from Support charges. It's no wonder there are many issues in MYOB products, if there wasn't they would have no income. I'll not go as far to suggest the issues are built in or left there on purpose but that has crossed my mind. And what's more I'm surprised at the number of other places with the same MYOB issues as us. So now as MYOB has absolutely no desire to help us get the sytem working let alone keep it working, I'm looking for something else. A sad thing to say only 4 weeks after installing it but I'm well over the rubbish we are having to contend with now. I'm guessing DeSade works for MYOB, which is fine, we all have to work somewhere but I'm sorry I can't follow the logic in the 'as 85% use it, it must be good' theory. More McDonald burgers are sold than anyone else but does that make then good? Nope. What you'll find is as MYOB has brought out all of it's competition (and then closed them down) people have bugger all choice so MYOB have a lot purely by default. So what do I replace MYOB with? We have stock so something that can handle inventory is needed. Worst case we are going back to V4 but one way or another Premier is outta here. I'm sorry to say but a new word I've only just run across does describe Premier rather well, that word is 'crapware'. Any help would be appreciated. I am not going to get into this word for word, I do not see the point, but I will make some comment here. The product is designed to run on the MAPI that ships with XP, that is Outlook Express or Outlook default MAPI. We got a release candidate of Vista only 6 weeks before it was released to the public, at the time we were too far into the release of our Premier v12 to make changes to the MAPI to work with standard Vista MAPI (Winmail). Also you have gone from v4 which is many years old now to a product that has 10x as many features as v4 had. The features have been packed in to satisfy the customer like you that have demanded them. The database behind the software is reaching is absolute limits with the demands placed upon it. Something is being done about that for the next release. The information you have received about the income is false, simple as that. Crashing does not just happen, there is always a cause, the VAST majority of the MYOB users encounter no problems with crashing, of course there are the vocal minority that do encounter problems. So about your crash, have you checked the termination code with MYOB or even in a google search? How about had a look at the Event Viewer and ascertained where the crash originated? The only one I know of the top of my head is 1209, which is a network error. I am not saying you do not have a problem, and without a lot more information I do not know what can be done about it, but with all due respect, have you tried to fix it before bad-mouthing something on your first post to this board? I do not recommend MYOB in any posts asking for recommendations, I do try to answer any problem posts I see to the best of my ability and I will defend the software if I know what is being said is inaccurate. Its not perfect, I know that as well as you, (better actually, I deal with the problems every day) but since you seem to like numbers, here are a few for you. Out of all the people that have registered the MYOB Premier v12 product only 5% of them have had non-user related error, serious issues. Out of those 5%, 2% or less have had issues that have not been possible to remedy for whatever reason. If something goes wrong for someone they will tell 10 people or more and they will be as loud about it as they can. If something goes right for someone they are not likely to mention it at all. People only mention it if there is a problem. Lastly I would like to address the support issue that people seem so incensed about. You buy a car, a year later it breaks down, do you expect it to be fixed for free? You hire a lawyer to write up a contract, do you expect the service to be free because you have used this lawyer before? Support is NOT free, you want it, you pay for it, just like EVERYTHING else in this world. I do not know what support you received or the circumstances of it so I have no comment on that, however if you think less than $400 a year for support or $35 phone call if you do not have a agreement, is "a pile of money" or a "huge sum" then I would have to wonder at the viability of your business. It really annoys me when people moan about the cost when you probably spend more on coffee over the year than what it would cost for our full support cover. Finally yes you are correct, I have never mentioned my affiliation but nor have I strove to keep it secret, its pretty obvious I have a lot of knowledge over what I speak about. I am not a salesman, I am not answering these posts to recommend the software, I am trying to help for the most part and defending where I believe its necessary to do so. The only thing about your post that concerns me, and stands out as more than just a rant, is the possibility that you may not have gotten the best support that could be offered, obviously I do not know the details but if you send me a PM here I will follow it up. This is a lot longer than I expected so sorry for the wall of text.	DeSade (984)
672670	2009-05-07 04:35:00	DeSade, I thank you for your response and in no way is anything intended as personal . As a FYI I completely agree about if something is wrong 10 will bleat so I do make sure if something is good I also say that loudly . Shame more don't to be honest . I could have phrased the odd bit above a little softer but the the blood was boiling at the time . Due to the above 'fairs fair' programme I run, no bleating until I have sussed . I've spend weeks sussing and got pretty much no-where . I do know our hardware is miles above the MYOB min spec . Even upped the RAM on the machine it sits on to the maximum possible, sadly didn't do much really . The above was written shortly after being told it would cost me $35 to have this question answered - 'Is there a pricelist I can print that doesn't take 277 pages with only 10 items per page' . What's more I was told in a very 'I'm having a bitchy day so I'm going to {that B word} at you' way . Had to giggle when I saw you reference to cars breaking down . That appears to be a standard MYOB line and I've heard it so much from MYOB people in the last 6 weeks . But when my new, far more complex than a simple double entry account package, car breaks down after a year it goes back to be fixed under warranty . All the people I've brought new cars from in the last 3 years have all stood behind their product, not an EFTPOS machine . If our customers have issues getting up and running we help them at no charge, it's called Customer Service . I can name many many other companies who do exactly the same as us . But being fair none are software companies, who all do seem to think they live in another world when it comes to charging, just like Lawyers actually . MYOB want to charge before you even finish installation, that is poor, very poor . One reason we didn't sign up for Support is that over the life of V4 we had next to no issues we couldn't get around so we didn't expect the newer faster flasher version to work worse . The word 'Upgrade' does suggest you would be getting an improvement . The MAPI related rant is due to MYOB knowing full well Premier has issues on Vista but seems to be going out of it's way dis-avow any knowledge of it . At least they could do is have some comment about it on the knowledge base, just like Microsoft and many others have . Not a big ask I would think . Sadly no Termination code, just - You have been Terminated . Click OK and few minutes later MYOB goes away . Crash the whole lot and start all over again . Actually been good today, only done it 3 times . Not sure where you get Premier having 10x more features than V4 . Yes another 3,465,876 Reports, which are pointless for us due to the work-a-rounds we have to do for the stock control . Credit Hold and a couple of other little things but that's about all we can find . Oh and a colour scheme change . Actually V4 has some bits Premier doesn't so we'll call it a 50:50 I think . The biggest grizzle I have with all of this is after speaking to MYOB and outlining all the issues we had with V4 and what things we would like to be able to do that V4 can't, they said 'Prem 12 is the one, sort you out and all will be fine' . Buy it, install it and find out we were told untruths . Damn annoying, to say the very least . Interesting comment you made about Prem 12 pushing the database to the absolute limit . Combine that with knowing you are doing a rewrite in another language, or something very similar, the conclusion I come to is Prem 12 is stretched too far to be any use for anyone who could push it hard, as it appears we do . It maybe fine for the one off low use user but as a networked product for a slightly bigger user it's just not cutting the mustard . Maybe a bit more honesty out of the MYOB management is required . It would be far better to pull the programme from sale to any power type users and wait than continue and end up with the growing number of poor comments from people like us . Oh well, live and learn I suppose . Yes Rob I did suss Xero but it hasn't got any stock handling . . . . as yet . It's due very shortly, which will make it very worth a good look .	Beetroot (13796)
672671	2009-05-07 04:48:00	Damn just crashed again. It is saying this time - MYOB must Terminate Unable to access data file	Beetroot (13796)
672672	2009-05-07 08:18:00	Damn just crashed again. It is saying this time - MYOB must Terminate Unable to access data file This time I really aren't going to get into specifics heh But let me see what I can do about you crashing. PM me an email address please. If I am to go further with this I need to do it transparently through MYOB processes. and I cannot do that in a open forum.	DeSade (984)
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