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Thread ID: 90296	2008-05-29 09:08:00	TS Time out?	Sgtruss (13806)	Press F1

Post ID	Timestamp	Content	User
673662	2008-05-29 09:08:00	:help: My grand parents are currently with Tasman Soultions www.ts.co.nz (dial up) yes i know dial up! but they keep getting timeouts whilist downloading emails of their server. Why the eff is this happening?	Sgtruss (13806)
673663	2008-05-29 09:12:00	Did they ring them to find out why?	Speedy Gonzales (78)
673664	2008-05-29 09:24:00	yup, multiple times. can never get a strait answer though	Sgtruss (13806)
673665	2008-05-29 09:31:00	Is it only timing out when downloading email?? Is it fine any other time (like when theyre browsing)?? What antivirus program is installed? It maybe this if its got an email scanner, in it. It could be timing out, when the scanner is scanning email	Speedy Gonzales (78)
673666	2008-05-29 09:35:00	times out only when downloading emails off : Mail.ts.co.nz yes it's fine any other time Norton internet security - it's a pain in the behind... i have unchecked the box saying scan incoming emails. it seems to have worked for the time being. Thanks	Sgtruss (13806)
673667	2008-05-29 09:38:00	No prob. I would say to get rid of it and install avast, but that'll take a while on dialup (its 21mb) !	Speedy Gonzales (78)
673668	2008-05-29 20:01:00	The mention of the word "Norton" is normally the start of any problem.	Bantu (52)
673669	2008-05-29 21:10:00	TS seems to be working fine, and also has some of the best customer service in the country. :) I see nortons causing email scanning issues with dial up all the time, especially with older/slower PCs. If it does continue to cause problems, try increasing the timeout to 2 mins or something. Where in Nelson/Tasman are you?	wratterus (105)
673670	2008-05-30 07:26:00	If you have broadband you could download avast yourself then save the exe file to install on their computer. Then you would not need Nortons	gary67 (56)
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