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| Thread ID: 63662 | 2005-11-18 05:54:00 | The Other Side of the Apple.... | Tux (606) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 405401 | 2005-11-19 06:41:00 | they all tell me to contact apple, they are only agents they say | Tux (606) | ||
| 405402 | 2005-11-19 07:04:00 | they all tell me to contact apple, they are only agents they say For heaven's sake Tux, this is like pulling teeth . Who sold it to you? Read the Consumer Guarantees Act on-line here ( . consumeraffairs . govt . nz/consumerinfo/cga/index . html" target="_blank">www . consumeraffairs . govt . nz) then go give them a wake-up call, they are responsible, any dribble about only being agents simply doesn't wash . They sell the product, they support the product! If it fails in warranty, they carry the can but get help from Apple . If it fails out of warranty, they still carry the can, and it is entirely up to them if they want to go crying to Apple for help . It is not your problem, you don't have to wait while they negotiate with Apple or any other corporate pirate . If it fails out of warranty but has not provided reasonable service, the seller must fix it or supply a replacement . You don't have to wait while any other party makes a decision . That is the law . You may or may not agree with the terms they offer for the replacement, that is up to you, but I think replacement at 20-25% of their buying price (you are not offering them a profit margin on a warranty replacement) would be fair . If they don't come to the party, don't be bullied, file in the Disputes Tribunal . Unless you go berserk in there and attack the referree you can't lose . The law is behind you . The same applies to parallel imported goods as well . PM me if you want help off-forum . Cheers Billy 8-{) |
Billy T (70) | ||
| 405403 | 2005-11-19 07:16:00 | Just read your link Billy T, interesting! Just a couple of questions 1) who determines the reasonable life span of a product? 2) have you had any experience upholding the act? Would battery's be covered under the act? It's obvious to me a battery has a shorter lifespan then the product that its in. |
plod (107) | ||
| 405404 | 2005-11-19 07:34:00 | i would had it not been purchased in myers australia. but even if i had purchased it in nz, it has an international warranty, and all they do is refer it to the distributor, which in this case is apple nz, aka renaissance | Tux (606) | ||
| 405405 | 2005-11-19 08:14:00 | Oh, so it wasn't bought at Magnum Mac. I guess that makes all this talk of the Consumer Guarantees Act irrelevant then. My view on it is that Apple doesn't have any legal obligation to fix it or replace it in that case and I can understand why Magnum Mac would not be able to do anything if Apple was not going to fund the outcome of their decision. However, personally I think it is a bad decision on Apple's part (I'm taking about Apple Australia here rather than Apple NZ) because it does cause people (well, not me, but other people) to question buying their products in the future when they hear stories like this. Overall I think you have been unlucky but I guess everyone is unlucky at times and most other companies would have treated the situation in the same way. :) | maccrazy (6741) | ||
| 405406 | 2005-11-19 08:19:00 | no the consumer guarantee's act will still apply because apple is still the manufacturer, it doesnt matter where its bought, infact both nz an australian mac products come out of the same distribution centre | Tux (606) | ||
| 405407 | 2005-11-19 08:49:00 | Yes, but how can you take action against a company that doesn't exist in New Zealand about a product purchase in Australia? If Australia has a similar act (I think it may be called the Consumer Products Warranties Act or something like that) then maybe there be something you could do but I would imagine going to Australia may be taking the issue a bit far... Anyway rather than guessing it would be better to talk to a lawyer considering we don't really know exactly what we are talking about in a legal sense. :p You may find this extract from interpretation section of the Consumer Guarantees Act helpful: manufacturer means a person that carries on the business of assembling, producing, or processing goods, and includes— (a) any person that holds itself out to the public as the manufacturer of the goods: (b) any person that attaches its brand or mark or causes or permits its brand or mark to be attached, to the goods: (c) where goods are manufactured outside New Zealand and the foreign manufacturer of the goods does not have an ordinary place of business in New Zealand, a person that imports or distributes those goods: ordinary place of business in New Zealand, in relation to a manufacturer, does not include a New Zealand subsidiary of a foreign manufacturer: But the act wouldn't be binding on the Australian company that sold it to you as it is out of New Zealand's law making jurisdiction unless they have some sort of agreement with Australia. |
maccrazy (6741) | ||
| 405408 | 2005-11-19 09:03:00 | Contact Myers, they are a billion dollar company, they may replace it. Sure can't hurt. Persoanlly I think its rude to expect the NZ arm to replace it for you, You didnt give them or the retail outlet you went to the initial business, Cant expect them to shell out for anything. |
Metla (12) | ||
| 405409 | 2005-11-19 09:10:00 | Seems apple has gain some recognition since the release of their ipods... | Mr Wetzyl (362) | ||
| 405410 | 2005-11-19 09:29:00 | Just read your link Billy T, interesting! Just a couple of questions 1) who determines the reasonable life span of a product? That is a commonsense decision, buy a cheapie XYZ at the Warehouse and expect 3 years. Buy the original from a local representative and expect 10 years. If there is dispute, it is decided in the Disputes Tribunal 2) have you had any experience upholding the act? Yes, I have had everything from cars to computers & printers replaced when out of warranty. I've lost track of how many issues I have dealt with for family, friends and myself. Haven't had to go to the Tribunal once for myself, but have done for friends. Would batteries be covered under the act? It's obvious to me a battery has a shorter lifespan then the product that its in. It depends, if they are rated for a certain life and are charged using the correct unit, yes. However, batteries can be abused so it is more likely that you would fail on that one unless it was an extraordinarily short life and there was little chance of your having damaged it or worn it out by excessive use. Tux's thread would have ended much sooner had he come clean and told us that he bought it in OZ. :mad: The road to replacement would be a long hard grind for him now, and may finish in a dead end. However, local consumers may have been educated by this thread. Cheers Billy 8-{) |
Billy T (70) | ||
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