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| Thread ID: 63662 | 2005-11-18 05:54:00 | The Other Side of the Apple.... | Tux (606) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 405391 | 2005-11-18 08:06:00 | the thing is it technically cant be fixed, who would create a product in such large quantities that it cannot be fixed. The pre amp on the main board has gone, not fixable, but the point is that it should last longer than 18 months, i would have expected the battery or screen to give out long before the main board. Because it is such a vital and intriquite problem i think they should have just fixed it without questions even if the warranty says otherwise. If on an ibook the processor mounts/north or south bridge goes, while it was out of warranty they wouldnt be saying tough titties, thats a design fault, not a consumer induced fault. | Tux (606) | ||
| 405392 | 2005-11-18 09:40:00 | Isn't it the profit margin on the iPod range that 's kept Apple afloat. If Sony hadn't fallen asleep would Apple still be around?Definitely. While iPod revenue makes up a large part of Apple's revenue it isn't the only thing keeping the company alive. Remember that the old iMac's were the beginning of Apple's return from a steady decline and products such as the iPod, iBook and later iMacs have also experienced growth in recent years (not to mention PowerMacs, PowerBooks, Xserves etc). In terms of Tux's iPod, I would take it into another reseller and see what they have to say about it. Their response may be exactly the same, but a second opinion never hurts. It does seem pretty sad that they won't fix it as someone said, the consumer guarantees act states a product should last for a reasonable amount of time but it really depends on your definition of a reasonable amount of time. Personally I would say 18 months for consumer electronics could fall on either side of that line depending on the product. Because the main reason i purchased it (i purchased before the ipod craze, for functionality not looks) was because of the quality.The iPod crazy started well before 18 months ago. ;) Also, remember that when you deal with Renaissance they aren't part of Apple. If you can't get your problems sorted with them you may want to contact Apple Australia. |
maccrazy (6741) | ||
| 405393 | 2005-11-18 11:17:00 | i contacted apple australia who proceeded to question magnum macs assessment and judgement, werent leniant at all. Btw renaissance are apple nz, they are the primary distributors and control all aspects of apple in nz. Also, i went into magnum mac because they are the only mac service centre, all of the other service centres dont do in house servicing, they are sent to renaissance. just a side note, the ipod craze started about september last year, not really in july when i bought it. Whate really bugs me is how a reputible company such as apple wont stand by the quality of their product as shown by the response to my situation. they wont even service it ***, nor will they offer to give me a reduced price ipod or replace it like they should ethically do. I am really disappointed with their behaviour and attitude, sorta like the you bought it, you deal with it. I have had much better service from say sony, or even dse. Where they will replace it, without asking. Unless the head of apple nz ipod division gets his **** together and sorts it out i will be seeking other forms such as small claims tribunal, or fair go. its just not on, i didnt cause it, its a design fault, i could understand if say i dropped it and the ipod hard drive was screwed, but not faulty design and components which comes down to the quality of their build. And if 4 year old 1 and 2g ipods are still going then why isnt an 18 month old 3g. It really makes you wonder. | Tux (606) | ||
| 405394 | 2005-11-18 13:16:00 | if 4 year old 1 and 2g ipods are still going then why isnt an 18 month old 3g. It really makes you wonder.It really makes you wonder, doesent it, I would say you giggered it :badpc: Just bad luck, what %age of 3g pods are having the same issues?? Things now days are designed to be used till they stop, biffed out and replaced with new. What probally is anoying you is the high price for your initial purchase and now replacement. $550-$600 for a 3g mp3 player, what is going through peoples heads, are they completly sucked in by advertising and peer presure. You can get 20-40Gb units that even play movies for half that. I would guess if you lived in the USA you probally would have paid around $200 for a 3 or 4g, and would imagine you would be heaps less pissed after 18 months if it stopped working. :2cents: |
Rob99 (151) | ||
| 405395 | 2005-11-18 21:41:00 | I have no issue about them not servicing such a device, as it will use miniature SMD components, making it "not serviceable" to a large extent. Servicing is just not really possible with many miniature devices. Service is by replacement of the circuit board for such devices. However if it was bought for personal use, the CGA should certainly apply. Thats where this should be heading. That would mean a discounted replacement/refurbished unit should be offerred. |
godfather (25) | ||
| 405396 | 2005-11-18 22:01:00 | Don't waste your time with Fair-Go, the lead times are too great and if your story doesn't have enough "human interest" to make good television they won't run with it. The CGA applies and expiry of the warranty is irrelevant. You are entitled to expect a reasonable lifetime under fair-use conditions. For a unit with no moving parts and that hasn't been physically abused, that would be at least 5-6 years . The very least you can expect is a replacement refurbished unit at noi charge, to restore you to the position you were in before the failure, or a new unit discounted to say 20-25% of retail price. It is the problem and 100% responsibility of the shop that sold it to you, so you should not allow yourself to be fobbed off with "distributor" excuses. They have to put it right. You could telephone the Consumers Institute (David Russell) for advice and assistance, they might take it up as a shop story for their magazine. They are very hot on retailers who tell lies to customers in an attempt to escape their post-warranty period obligations. They regularly report on shonky dealings like this and the consumer gets the replacement in the end. The Disputes Tribunal is OK, but will take time and cost you around $30 I think. Don't throw it into the "too hard" basket, that kind of money is worth a fight. The retailer is breaking the law, so stick to your guns and fight them, they can't win unless there is something you haven't told us that might negate your claim, such as dropping it in the bath or leaving it out in the rain. Their policy is flawed and illegal. Cheers Billy 8-{) |
Billy T (70) | ||
| 405397 | 2005-11-18 22:07:00 | ^ Agreed entirely | Jester (13) | ||
| 405398 | 2005-11-18 22:13:00 | Btw renaissance are apple nz, they are the primary distributors and control all aspects of apple in nz . That is true, but Apple NZ isn't Apple Computer Inc . or the same as Apple Australia or Apple UK etc . Note how the Apple . co . nz website is different to all the other international sites . It is quite understandable that most people would see Renaissance as the face of Apple in New Zealand and I think that is a big error in the way Apple has set up it's distribution network in New Zealand . The reason I suggested contacting Apple Australia, as you have done, is because they will be able to give you the official opinion of Apple (as in the company that made the product rather than the company that imported it) . I have an iPod nano and like you I would be pretty annoyed if it stopped working after 18 months but really, we live in a world where it is difficult to service such small devices as godfather said and sometimes you are just unlucky . |
maccrazy (6741) | ||
| 405399 | 2005-11-19 06:36:00 | It really makes you wonder, doesent it, I would say you giggered it :badpc: Just bad luck, what %age of 3g pods are having the same issues?? Things now days are designed to be used till they stop, biffed out and replaced with new . What probally is anoying you is the high price for your initial purchase and now replacement . $550-$600 for a 3g mp3 player, what is going through peoples heads, are they completly sucked in by advertising and peer presure . You can get 20-40Gb units that even play movies for half that . I would guess if you lived in the USA you probally would have paid around $200 for a 3 or 4g, and would imagine you would be heaps less pissed after 18 months if it stopped working . :2cents: theres only one problem with that comment, i couldnt have screwed it or damaged it, its an solid state internal component, havent dropped it, knocked it etc . it cost me nigh on $500 for it initially, and to get an equivilent capacity ipod is going to be $529 . $1000 worth of ipod in 18 months, yeah right . Oh and i wasnt sucked in by peer pressure or marketing, at the time it was the only one around that provided that sort of capacity with good features like lots of accessories . i bought it for funtionality, not looks |
Tux (606) | ||
| 405400 | 2005-11-19 06:37:00 | Apple NZ isn't Apple Computer Inc . or the same as Apple Australia or Apple UK etc . Note how the Apple . co . nz website is different to all the other international sites . It is quite understandable that most people would see Renaissance as the face of Apple in New Zealand and I think that is a big error in the way Apple has set up it's distribution network in New Zealand . The reason I suggested contacting Apple Australia, as you have done, is because they will be able to give you the official opinion of Apple (as in the company that made the product rather than the company that imported it) . You don't need to go anywhere near these companies . Stick to Magnum Mac if they are the company that sold it to you, dig your heels in and don't let go . The law says you are right and they are wrong . What more do you need? If necessary a Disputes Tribunal Referree will tell them they are wrong as well . Do some research at the Consumer website, look at recent Consumer Mags at your local library (at least one one of the last 6-8 issues covers this problem IIRC) prepare your case then go back and argue your rights . Cheers Billy 8-{) |
Billy T (70) | ||
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